Designer Glasses Boutique Reviews 

698
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Many people highlight the exceptional quality of the products, noting that the designer glasses arrive in pristine and authentic condition. Customers frequently praise the remarkably fast delivery service, often receiving their packages securely wrapped within just a couple of days. Buyers also appreciate the competitive pricing and the responsive customer support team that quickly answers questions. Though some customers noted significant delivery delays and long waiting times. Others also mentioned receiving items in the wrong size or finding that the purchased glasses did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic selection of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient support and helpful... See more

Delivery service

Customers had positive experiences with delivery_service, consistently praising the exceptionally fast... See more

Order

Reviewers mention positive feedback about order experiences, highlighting unbelievably quick dispatch and... See more

Price

People report positive experiences with price, consistently praising the competitive rates and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from this company. I had been looking for a pair of YSL sunglasses at a reasonable price, ordered them and they arrived less than 48 hours later. Really well packaged and perfect. I... See more

Rated 5 out of 5 stars

What a great site this is, got an excellent price for some Maui Jims, very fast postage and beautifully wrapped. The customer service is really good too, answered emails quickly and very helpful, I'd... See more

Rated 5 out of 5 stars

I made a total mess of the order, on both the prescription and glasses size. Emma was very patient and resolved both issues without any additional charge. Have used in the past and will certainly use... See more

Rated 5 out of 5 stars

Designer Glasses Boutique offered authentic Oliver Peoples glasses in multiple models, colour variations and sizing, which I found most other websites did not. I also found their prices to be very co... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

About Designer Glasses Boutique

Written by the company

• Official stockists for all our brands This means all of our stock comes directly from the manufacturer and therefore comes with the correct instructions, packaging and valid guarantee.

• UK based Here at Designer Glasses Boutique we are a UK based and have a high street shop. This allows us to have complete control of all the glasses that we glaze. Before all our glasses are sent out all the glasses and lenses are checked by a qualified dispensing Optician. Being in the UK you are able to pick up the phone and ask us any questions that you may have.

• 100% genuine glasses and sunglasses Every item sold by Designer Glasses Boutique is a 100% genuine item supplied to us directly from the manufacturer. We do not sell second hand or replica glasses.

• We care We would love to hear from you, we pride ourselves on listening to our customers so if you have any questions or feedback please get in touch! We listen to all our feedback carefully to make our service the best you’ve ever had!

• 100% secure online ordering The Designer Glasses Boutique has a 100% secure online checkout. We use secure online credit card processing; the Designer Glasses Boutique employs Opayo as their secure e-payments gateway. The Designer Glasses Boutique does not, and will not, collect or store credit card information or any other sensitive information over the course of a transaction.

• Free Delivery within the UK on orders over £200 We offer free delivery to all our UK customers on orders over £200, the free delivery is a 48 recorded signed for service, so you can be sure your new glasses are delivered to your door securely.

Contact info

4.8

Excellent

TrustScore 5 out of 5

698 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(698)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

First time user of Designer Glasses Boutique and initially wondered whether the pricing etc was "too good to be true". Actually, it is all true: great service, prompt and reliable. Great value too and would definitely recommend and use again.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

First-time customer

My new glasses arrived this morning and I couldn't be more pleased with them.

The frames and lenses were competitively priced and the whole process was extremely quick (4 days from ordering to delivery).

Massive thank you to all concerned, I'll certainly be recommending you to family and friends.

March 1, 2024
Unprompted review
Rated 1 out of 5 stars

Lying about holding stock

Ordered frames ( marked as in stock online , notified would be despatched in 4-6 days . Received email to say oakley had no stock and would be 3-4 weeks!
This company is advertising as holding stock when they clearly don’t!
I ordered the same frame from elsewhere ( cheaper ) and was delivered in 2 days.

February 9, 2024
Unprompted review
Designer Glasses Boutique logo

Reply from Designer Glasses Boutique

Hi Mark,
I am sorry to hear the disappointment with your order.
Unfortunately, the glasses did go out of stock prior to being allocated to your order. Our customer service team did contact you as soon as we found out.
I am really sorry about this and I understand the frustration that this has caused, If there is anything I can assist with further please don't hesitate to contact me directly: fiona@designerglassesboutiuqe.co.uk
Many thanks,
Fiona

Rated 5 out of 5 stars

Great service

Great service - glasses (frames only) arrived next day and very helpful advice on online chat and after service on email.

February 12, 2024
Rated 5 out of 5 stars

Fantastic service and customer support

I’d ordered a pair of Tom Ford glasses to replace a pair that had broken and had been able to provide Designer Glasses Boutique with my full prescription details including both PD distances given to me by me normal opticians - Vision Express. Within a week I received my new glasses and was disappointed that the varifocal aspects of the lenses weren’t correct and led me to hold my head in weird positions to be able to read close up. I arranged to drive up to the shop (166 mile round trip though tied it in with seeing business customers in Kendal😬) to get an accurate reading and sure enough I had been given slightly different PD reading by my old opticians. They agreed to replace the lenses and post them back to me. Within a week I received my updated Tom Ford glasses and I was blown away that they felt even better than my original glasses. Sharron attached a note to say that they took the opportunity to upgrade the lenses to provide me with a wider field of vision at no extra cost which I was delighted with. I will definitely know where to come for any future optical purchases. Brilliant!!

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

First class Customer Service

I recently purchased two frames and I am delighted with both the quality of the frames and outstanding customer service I received.
I was looking for one particular frame not on their website, I did ask if it was possible they could source for me and Emma kindly did so. Thank you so much. I most definitely will shop again, my go to site for quality frames.

January 27, 2024
Rated 5 out of 5 stars

Outstanding service

Outstanding service, price and product. I cannot praise the team at Designer Glasses Boutique highly enough. I shall definitely use them again - in fact I already have! I highly recommend Emma and Lucy, they've been awesome. Thank you

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I was a bit sceptical about buying prescription glasses online it's my first time but I should not have been worried brilliant service from these guys fantastic choice of lovely frames and very competitive pricing and they came wrapped lovely and I was kept informed they arrived in 1 week thank you to all the staff fantastic service will definitely use again

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Tom Ford sunglasses

Super quick delivery, carefully packaged and the glasses are absolutely amazing. Cheaper than airport prices where I originally saw the glasses. All in all perfect. Would recommend using this company.

Thank you ☺️

January 5, 2024
Rated 5 out of 5 stars

Great customer experience with Lucy at…

Great customer experience with Lucy at Designer glasses boutique ….. I had seen some sunglasses frames that I liked and wanted clear prescription lens put in… hunted them down and Lucy organised my prescription lens to be put in the Prada frames that I liked …… Great price and I love them !!!! Prompt delivery …..

December 27, 2023
Rated 5 out of 5 stars

Excellent experience with this online…

Excellent experience with this online shop. They have very good pricing, items in stock, excellent communication, and are quick to ship, I couldn't ask for more. Will be back and will definitely recommend to friends!

December 21, 2023

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