Designer Radiator Showroom Reviews 35

Who knew there were so many things to consider when replacing old radiators. Well Fia does – she guided us through the choices, made helpful suggestions and calculated the optimum sizes for each room. Together with Croston Plumbing we now have very smart radiators and warm rooms. Well done Fia – you are a star! Happy to recommend.

Good price with the extra discount. Parts were out of stock so had to wait a while, but had excellent communication from Fia and the parts were delivered promptly once back in stock.

Would have been 5stars only there was a hiccup with stock levels.
However, the customer service is really good. Great communications and regular updates on progress of the order.. actually didn't take as long as was predicted to arrive.
Would definitely shop again.
Many thanks 👍

So quick and efficient

I found this website after much searching and it offered made to measure column radiators in a choice of colours which was exactly what I was looking for. I needed some more information and WhatsApp very late at night , not expecting a reply until at least one working day. I had a nearly immediate reply offering a phone call at 9-10 am the next day which was very convenient. Fia telephoned me and was extremely helpful and made it much clearer what I needed and suggested a different radiator size as the one I picked was too big for the space with the valves on. Superb service that you rarely see .

Excellent!

Fia was absolutely fantastic from the moment we stepped into the showroom. She really guided us through our choice of radiators and valves and calculated the sizes we needed based on the room size. So knowledgeable and extremely patient. There was a very tight window for the delivery of the rads and she contacted the supplier to ensure we knew when the delivery slot in the day was. Would thoroughly recommend, nothing was too much trouble.

I have to say this experience has really exceeded my expectations from the ease of ordering, I ordered in the afternoon and they arrived in perfect condition the next morning wow! Thank you

Fia was so helpful and really knowledgeable. She helped me work out the output I needed from the radiator and to find the smallest radiator to do the job. Nothing was too much trouble.
Communication has been excellent throughout the whole process.
Cannot recommend this company highly enough. Just wish other businesses I’ve dealt with, whilst doing renovations, were this helpful and efficient .

Ordered a new radiator and valves, valves were despatched and arrived as promised. Had to follow up on the radiator delivery but Fia was very helpful and contacted the supplier, to chase up delivery. The goods arrived within 2 days of having chased up the delivery. The radiator is very sleek and fits nicely with the bedroom, the only slight criticism is that although the depth from the wall can be adjusted with the valves the clearance from the wall is very small, mounting pins would benefit from being 10mm longer

Competitive price and excellent service quick delivery.

Quick delivery. Reina quality is superb. Easy wifi setup. Highly recommended.

Really helpful information and advice from Fia whilst choosing our radiators for three different rooms in our house. FIA was very knowledgable about all products and accessories and we would not hesitate to recommend her and Designer Radiator Showroom to our friends. Fantastic Customer Service - Thank you Fia!

Excellent Company. I had read good reviews, however, these can be false.
When I called the lady was extremely pleasant and helpful.
I will use this company again.

Great help from Fia when our first choice was out of stock. Nothing was too much trouble whilst we tried to find another radiator towel rail

Excellent customer service from Fia and DRS. From the initial support in the showroom to ordering and changing our radiators. Great all round.

Fia, was very helpful and efficient in ordering a special order radiator for me.

Easy website to navigate. Good range of products and competitive prices too. We found exactly what we wanted to replace and old radiator in our kitchen. Communication with the company is good and the radiator arrived very well packaged. Wouldn’t hesitate to use this company again.

Excellent service and professionally efficient. From a single phone call to check stock the item was delivered next day, despite their SLAs stating 1-2 working days.

Delivery time was very quick. The product was well protected by the packaging and the item is as described on the website. Very satisfied.