We are really pleased with our new Desjoyaux Pool. The build was hampered by bad weather at times but the team made every effort to accommodate to get us back on track. Lots of teams worked together... See more
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An excellent job from start to finish - I can highly recommend Desjoyaux PooIs UK Andy, Martin, Steven, Oliver and the team gave us help and advice - so we have been able to make good decisions a... See more
Company replied
We are extremely happy with our new swimming pool! The team was professional, friendly, and completed the work to a very high standard. The whole process was smooth from start to finish, and the final... See more
We were delighted with Desjoyaux. The team was helpful and efficient, the build was incredibly quick and we were swimming in our pool within 6 weeks of start of project. We couldn't recommend them mor... See more
Company replied
Company details
Written by the company
Desjoyaux Pools UK, swimming pool installers and builders. With over 50 years’ experience, Desjoyaux offer two unique patented systems. Our exclusive pipe-free pool filtration, removes the requirement for any plant room or pipework running around the perimeter or under your pool structure. Combined with our Active Permanent Casing Structure, which allows for ground movement, and the flexibility to construct any size pool.
Contact info
Mills Yard, Bell Road, GU27 3DF, Haslemere, United Kingdom
- 01428 620111
- info@desjoyaux.co.uk
- www.desjoyaux.co.uk
4.5
Excellent
92 reviews
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Upgrade of very old swimming pool
Hard working, pleasant staff. They turned old swimming pool into a new modern pool.
Extremely happy with new pool.
August 13, 2024
Highly recommend
We are delighted with our new pool from Desjoyaux. Very efficient team with a clear process and timetable from start to finish, keeping us informed along the way. We highly recommend them and couldn’t be happier with our stunning swimming pool.
July 25, 2024
Very pleased with Desjoyaux
The whole Desjoyaux team were efficient, tidy and kept us well informed throughout our recent pool renovation. Their follow-up care once the work was completed was excellent, answering our questions patiently as we became familiar with our new pool. We are really pleased with the Desjoyaux pool, the air source heat pump and our new safety cover. We highly recommend Desjoyaux.
May 1, 2024
You can tell a lot about a company once…
You can tell a lot about a company once the money has all been paid. Good news is that the after sales service from Olly to sort snagging problems has been brilliant.
July 25, 2024
Great service, support and personal attention
Thankyou Julian, Olly and the team for always being on hand when needed. So nice to have a friendly voice on the end of the phone, with a service to back it up when needed. Wouldn't hesitate to recommend Desjoyaux Guildford to anyone considering building a pool or looking after the running there after. Great job guys. Thanks again
July 19, 2024
Excellent customer service throughout
Excellent customer service throughout. Attentive and clear. End product looks good. Looking forward to some warmer weather now!
March 11, 2024
Reply from Desjoyaux Pools UK
Dear Mr Barke. Firstly, thank you for choosing Desjoyaux Pools. It’s been our pleasure to carry out the project for you. Kind regards from all the team. Desjoyaux Pools.
Worth every penny!…
This is an expensive offering but well worth it because of the quality of the pool system and the excellent service which took away all worry about the process.
February 6, 2024
Reply from Desjoyaux Pools UK
Thank you for your kind feedback. It’s been our pleasure. Kind regards Desjoyaux Pools.
Excellent team and comunication
Very impressed with the whole team, even when the weather was bad they put a marquee up to finish the pool
February 6, 2024
Reply from Desjoyaux Pools UK
Thank you for your kind feedback. It’s been our pleasure to carry out the installation for you. Kind regards Desjoyaux Pools.
Outstanding
This Company. Is exceptional
The quality of the workmanship and the excellent staff make it a pleasure too use them
There knowledge of pool building is excellent
Thank you DesJoyaux
April 19, 2023
Reply from Desjoyaux Pools UK
Good morning, Ann.
Thank for you review, it's always great to hear and has been our pleasure to work for you.
We take great pride in providing our customers with the best possible service and Desjoyaux products.
Thank you again for your kind words and choosing Desjoyaux Pools.
Kind Regards
All the team, Desjoyaux Pools.
What a lovely and helpful company
What a lovely and helpful company. Katie & Steve are a credit to their company. Thank you so much for your help. Thoroughly recommend!
March 29, 2023
Customer service is key
Customer service is key to me and that's why i chose Desjoyaux Pools.
The team supported me and guided me in the right direction based on what end result I was looking. I very much appreciate the time they took to get it right and very pleased with the end result.
February 6, 2023
Gary
Gary, Tyrone and all the team at the Peterborough branch have been fantastic from start to finish. Despite our project being over 100 miles north of Peterborough nothing has been too much trouble and it was completed on schedule and to the highest standard. I would recommend them 100%. Lovely people and a great service!
September 2, 2022
Reply from Desjoyaux Pools UK
Dear Rebecca, thank you for your kind feedback. It's been our pleasure to carry out the pool installation for you. Kind Regards Desjoyaux Pools.
Love the product recommended by a…
Love the product recommended by a friend who had a pool built last year by Gary and his team.
From start to finish complete package couldn’t credit team at Peterborough anymore
August 1, 2022
Reply from Desjoyaux Pools UK
Dear Michelle, thank you for your kind feedback, we've very much enjoyed working for you and carrying out the pool installation. Anything else we can help and assist you with going forward, please just let us know! Kind Regards Desjoyaux Pools.
Very happy
Just like to recommend this company, I have a 16 year old filter. The filter bags are different to there ones for sale. I contacted Desjoyaux and Julian managed to find some old stock and these where promptly sent out by Elisha. Very happy all above and beyond. Well done Julian and Elisha and Desjoyaux 👍
August 18, 2022
Unprompted review
Reply from Desjoyaux Pools UK
Dear Mark, we're very happy to have been of assistance. Kind Regards Desjoyaux Pools.
They lie all the time and blame clients
We had written a review previously and in their response, they claimed that everything is our fault and that we agreed this. However, we never agreed any of this. Do not use this company EVER. They lie about everything and blame the customer always.
July 28, 2022
Unprompted review
Reply from Desjoyaux Pools UK
Dear Lillian
Thank you for the review and information. We go to every effort to advise, help, and assist our customers from initial conversations regarding design, layout to how to maximise the individual needs and requirements for your pool’s configuration. Not to forget day-to-day maintenance and water balancing.
With regards to the liner wrinkles in your pool, we can confirm that sadly this is due to the misuse of chemicals being added directly into your pool sitting on the liner. During the handover meeting we demonstrated how to add chemicals to the pool and treat the water, via the filtration system, so that all chemicals were dissolved within the filter system and distributed around the pool.
Following a site visit from my colleague last year, I spoke with a member of your family over the phone, and we discussed in detail who was maintaining the pool, the liner, and our findings. It was agreed from both sides, that sadly the damaged was a direct result of way in which the pool water had been maintained.
During that call I was advised that the pool was being treated by chlorine shock granules, tablets and pH minus granules being thrown directly into the pool water, at which point these we’re dropping to the bottom of the pool by the wall and sitting in direct contact with your liner, whilst dissolving. When asked, are the chemicals being added in the same location in the same way each time, it was confirmed this was the case. When asked if this location was the same area where the wrinkling had formed, we were advised “yes”.
We completely understand that this has left you with a wrinkles that have formed, however given the confirmation from the family member as to how her son had been treating the pool, this would not be covered under warranty. We have tried to help and assist with the issue from when it was first reported to us.
I ran through the correct process of adding chemicals to the pool during the conversation and offered that if we could help and advise any further or arrange a demonstration to please let me know.
Kind Regards
Desjoyaux Pools.
Fabulous pool
We're absolutely delighted with our new pool which was perfectly timed for this summer's heat wave. The Desjoyaux team provided a brilliant service with expert advice and guidance throughout the process. I would certainly recommend them to anyone considering a pool and want the best environmentally friendly option.
July 21, 2022
Reply from Desjoyaux Pools UK
Thank you for choosing Desjoyaux Pools and for your kind words, this is greatly appreciated. From all the team, we're very happy to have helped and assisted you along the way from when we first spoke, to the now completed installation. Kind Regards Desjoyaux Pools.
Simply the Best
We had our pool installed in October/November 2020. The installation was done very professionally and amendments we requested were readily adopted. During our first season of use we had a few issues caused mostly by us learning how to optimise use. Desjoyeux Guildford provided great support to help us out. Highly recommended
November 17, 2021
Unprompted review
Installed a desjoyeux pool for a client…
Installed a desjoyeux pool for a client of mine and from beginning to end of installation, the communication and service was top notch.
Would highly recommend
October 6, 2021
Unprompted review
Exceptional service
Was highly recommended Desjoyaux Peterborough by friends and haven't regretted it as attention to detail and customer service focus from all of the team at Peterborough is exceptional.
communication process of timings to site, deliveries constantly maintained and kept informed of.
We are now enjoying our pool and highly recommend the Desjoyaux system & Gary and his team at Peterborough.
September 10, 2021
Unprompted review
Pool and installation
The team from Peterborough were great , kept me informed , turned up when expected ,polite tidy , professional all in all a very good product installed by a very good bunch I have no hesitation in recommending Gary and his team
August 16, 2021
Unprompted review
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