Customer service in resolving issues by Charlie was excellent. Accommodated all my requests with no fuss. The confirmation of my E-Tickets came through within the hour and able to book seats, meal res... See more
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See what reviewers are saying
I was initially skeptical due to the good price I got on a one way ticket to Dublin, but I traveled and have been back, so it's legit. Easy peasy, will use again, highly recommend!
Company replied
Although unsure at first, I confirmed via the internet that DestinaHolidays was legit. I booked 2 one way flights to Barcelona and SAVED $1000 on each Polaris business class ticket! After confirmatio... See more
Company replied
My daughter recommended I use the app that led me to your site. I expected lots of glitches, restarts and redirects. But your site was wonderfully transparent, offering choices and ease to use. Found... See more
Company replied
Company details
Written by the company
Custom made tour packages, Sightseeings, Hotels, Cruises, Group travel. Our tailor-made itineraries are curated to accommodate all your travel requirements and to give you a wholesome experience.
Contact info
Suite 574, 2727 LBJ Freeway, 75234, Dallas, United States
- support@destinaholidays.com
- www.destinaholidays.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website was easy to maneuver and the…
Website was easy to maneuver and the ticketing came through very quickly.
High recommended
Easy to book and easy to reach out for help. Great customer service. Highly recommended.
Easy booking
Easy booking, good customer service - agent called to reconfirm booking with me
Easy to book and they called us to…
Easy to book and they called us to confirm that everything was ok with our booking!!
Agent was very knowledgeable
Agent was very knowledgeable, helpful and patient.
Easy to book and pay for my flights.
Booked through Destina Hong Kong/Chongqing
We had booked through Destina, but we had to cancel our booking to China via Eva Air. We didn't want to cancel as this always creates a little trouble for all parties involved, but could not get the time off from my wife's work. After following the process to cancel and emailing this company, right away I was worried by how unprofessional the process was. It appeared that very few people work for Destina as their emails lacked any explanations, and no fees were listed on their website. Regardless I needed to cancel and after being informed about the $150 fee I was granted an incorrect refund and shorted $130. Was very mad that this happened, and no break down of the calculations were ever given to me. Customer support is very unwilling to help throughout.
I have been traveling to foreign countries (9) since 2000 and this agency is the most disappointing experience I've had. They still owe me over 100 dollars.
-Peter F.

Reply from DestinaHolidays
The website was not clear that you…
The website was not clear that you changed $75 for a transaction. I could have bought the ticket directly from the airline cheaper. I’m not sure what I am getting for $75.

Reply from DestinaHolidays
Nice work
Answered questions and also got back by calling when they miss my call ..they do call back to their customers which was best part
Horrible
Horrible. I booked and paid a 24 hour reservation fare guarantee. Upon recieving the fare guarantee , I followed the prompt confirming booking, And received a confirmation email with a confirmation booking number saying my tickets will be with me within 24 hours.
This is about 10 minutes after paying for my " fare guarantee" .
With my booking confirmation, I started booking car rental, hotel, and excursion. 24 hour pass and no tickets. I check on my booking at it says "processing" . Atvthis point my 1st email is sent and response stated they needed more time to book and my tickets will be with me
soon.
24 hours later, no ticket. I call to be told I didn't confirm my booking, to which I present my booking confirmation email and booking confirmation number.
Guess what, the fare has jumped significantly. I provide 6 more emails proving confirmation and fare guarantee aswell as proof of confirmation within 10 minutes of my 24 hour guarantee window.
Customer service has been absolutely useless, they are refusing to honour their price, they want me to pay significantly more than my confirmed booking price. And as of now have offered me only my booking guarantee refund.
I have proof of timing, proof it was booked 10 minutes after holding it and corresponding emails, booking
confirmation numbers . Original hold was on the 8th at 2:00 pm and completed booking with reference at 2:10 pm .
It's been a disgusting experience with even the person Who has responded to this completely ig wrong all proof and evidence of their incompetence .
Horrible. Unhelpful. Incompetent.

Reply from DestinaHolidays
Prompt and helpful
After making reservation, I asked customer service how to add TSA pre check number and other info to the ticket and they responded ASAP and offered to go extra mile and add the info.

Reply from DestinaHolidays
All good so far
All good so far. Glad they provide customer service number and hope it will be useful if needed.
Hassle free & best price
Hassle free best price - It was so easy to reach their support team. Initially felt it was too good to be true but when I got the confirmed tickets I was shocked. Will use their service again for sure.
Easy to book a flight.
Once the flights were selected it only took a minute to confirm the purchase. Found your site much easier to use than other sites I booked with on this same trip.
Because the book was successful and…
Because the book was successful and they call me back later to be sure it was me that book it and then provide me with my travel details I will recommend them
Nadeem Earned 5 Stars!
At first I was having difficulties fixing a layover. I was very worried my layover was NOT long enough for me to make a connecting flight. Then I spoke to Nadeem. He is great.
I HIGHLY recommend asking for Nadeem. He was extremely helpful & went above & beyond. He made me feel 100% more comfortable & confident about my trip. He even provided his contact information so I could contact him at any point during my trip. Nadeem is the only reason Destina Holidays gets a 5 Star review from me.
Thank you Nadeem!!
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