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Destination2 Reviews 

27,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 5,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and patient approach, often going the extra mile to secure the best deals and tailor holidays to specific needs. The booking process is frequently described as smooth, efficient, and straightforward, with many appreciating the personalized service and clear communication. People found the overall service outstanding, making holiday planning effortless and ensuring well-organized trips from start to finish. However, some people mentioned significant dissatisfaction with customer service, reporting unhelpful, rude, or unresponsive interactions after booking. Reviewers occasionally experienced being ghosted, having calls cut off, or not receiving what was verbally promised, particularly when issues arose with their booked holidays or when seeking refunds or changes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting the helpfulness,... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently reporting good all-round value and... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the excellent, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nadine organised our second trip with Destination 2 . First class - firstly to Oman and now to Sri Lanka. She tries hard to get the best deal on flights and helps to determine which hotels to select-... See more

Rated 5 out of 5 stars

Have used this company a few times and never disappointed. I went to book online but didn’t complete. Got a phone call from Nadine who was so friendly, knowledgeable and booked my holiday with no hass... See more

Rated 5 out of 5 stars

Last minute booking to Barbados, departing Saturday, Nadine was superb. All booked and sorted in 30 minutes! Saved me £1000 compared to other websites. Smoothly done, friendly and was sympathetic to m... See more

Rated 5 out of 5 stars

Booked the Maldives for hubbys 60th birthday with the help of Nadine Edwards again. I’ve booked with Nadine a few times now and every booking/holiday has been first class. Nadine goes that extra mile... See more


Company details

  1. Tour Operator

Written by the company

With a wealth of experience in the travel industry, our dedicated team of specialist long-haul consultants are passionate about discovering and sharing new and exciting destinations and offer their expertise, knowledge and personal experience based on a variety of premier long-haul destinations across the globe.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(27,143)

4,872 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big family holiday

Stefanie has been really helpful in getting our big family holiday together. We have our holiday booked and it’s just what we wanted. 😊

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Sohit

Sohit. Although it was his day off he took our booking and provided confirmation email on a Sunday. He initiated the the quote and a number of options on the Saturday.

July 5, 2026
Rated 5 out of 5 stars

Nadine made it easy.

Everything was booked smoothly and efficiently with the help of Nadine. Making sure she covered everything. I was very impressed by her helpful manner. I will definitely be booking with them again. Thanks again Nadine.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from Nikita

Fantastic customer service from Nikita, She was very helpful on all calls, helping us compleye our holiday requirements and dates. She has booked us a fantastic holiday to Thailand, at a brlliant price, with flights and transfers included.
We are very happy with everything, and can't wait to go. Thank you Nikita.

June 28, 2026
Unprompted review
Rated 5 out of 5 stars

Finn Gresty

Just booked another holiday with Destination 2 .
The service I got was excellent !
I had a few queries so decided to ring them up rather than book online as I have done previously.
The travel specialist I spoke to called Finn was very knowledgeable and extremely helpful, I can not Thank her enough and I will definitely be booking my next holiday with
Destination 2 !

July 5, 2026
Unprompted review
Rated 2 out of 5 stars

After an initially positive experience

After an initially positive experience, we queried some of the facilities available to us at our resort based on what was "sold" to us..... customer service...???? No ....response to update/ clarify. NO .... Feels very much like take your money and run. No engagement five , yes Five days after our query still waiting for a response. ....... seven days and counting.... the response we have had is "we are looking into it" and they have been for over 5 days now with no actual action or responses... just holding emails.... continue to disappoint unfortunatley....

June 29, 2026
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Reply from Destination2

Hello Mr and Mrs Bryan and thank you for your review. We see that since this was posted, you have now received a response from the relevant team. We're sorry that you are disappointed by the time take to receive such acknowledgement to your email, but this is currently being investigated with the supplier and we appreciate your patience. For future reference and any time-sensitive issues, we also provide a 24/7 telephone number on your booking paperwork.

Rated 5 out of 5 stars

A huge thank you to Alfie who went…

A huge thank you to Alfie who went above and beyond this morning sorting out an issue for me. I couldn't have asked for a better response to my concern and all with a very reassuring, polite and pleasant manner. Massive thanks

July 4, 2026
Unprompted review
Rated 5 out of 5 stars

Sauna and Gavin have both been so…

Shauna and Gavin have both been so helpful as I was a bit of a pain asking for many quotes. I finally decided on one to Miami and Jamaica in the new year. Very friendly and went over the top to find me the perfect holiday to celebrate my 60th birthday. Thank you guys xxx

July 3, 2026
Unprompted review

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