Destinology Reviews 

3,125
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 458 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the team for being exceptionally helpful, friendly, and patient, ensuring that every detail of a holiday is carefully managed. Consumers love the smooth booking process, noting how easily advisors find great deals, handle special requests, and tailor vacations to individual needs. However, some customers also noted issues with unexpected itinerary alterations, occasional communication gaps during busy periods, or challenges handling complex multi-destination arrangements. A few people also felt that certain long-haul requests required closer attention and better clarity to ensure everything matched their initial plans.

What people talk about most

Staff

People report positive experiences with staff, highlighting that advisors are consistently helpful, polite,... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Holidays

Clients share positive opinions on holidays, expressing immense satisfaction with the knowledgeable and... See more

Booking process

Consumers find booking process to be positive, noting that it is straightforward, smooth, and saves time... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... See more

Rated 5 out of 5 stars

Booked a holiday through destinology and dealt with a young lady called Amelia. She couldn't have been more helpful, she was knowledgeable and efficient and a pleasure to deal with. The whole experie... See more

Rated 5 out of 5 stars

very professional no question to hard for them to deal with. Go above and beyond to help booking restaurants ahead of holiday and local knowledge. Can’t fault them. They call back very quickly after l... See more

Rated 5 out of 5 stars

Brilliant customer service with excellent advice. So easy to sort out a holiday that suits your requirements. With a great range of holidays whether a hotel stay or a cruise there is so much choose... See more

Company replied


Company details

  1. Tour Operator
  2. Flights Search Site
  3. Luxury Hotel

About Destinology

Written by the company

Destinology An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,125)

429 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor service during return trip…

Very poor service during return trip via Doha ..flight cancelled by airline over 6 weeks ago and still no refund "allegedly'?

March 8, 2026
Unprompted review
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Reply from Destinology

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and for the frustration and inconvenience this situation has caused.

As advised by our team last week, your refund is being processed directly by the airline, Qatar Airways, and unfortunately timelines can be up to 16 weeks.

We can see that our Customer Experience team remained in contact with you while you were in resort following the disruption caused by the Middle East airspace closures. During this time, they worked to support you with additional accommodation and provided a range of alternative flight options to help ensure your safe return to the UK as quickly as possible.

Thank you again for bringing this to our attention and our team will contact you as soon as your refund is in from the airline.

Rated 5 out of 5 stars

Repeat customer for many years

Have used destinology many times over nearly 20 years. Very friendly, helpful, extremely knowledgeable and obviously very well trained staff. Quick response time. A basic but somewhat complicated brief turned into a very well tailored holiday that ticked all the boxes despite short notice. My only complaint is that they don't accept AMEX (somewhat understandable but still inconvenient).

April 10, 2026
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Reply from Destinology

We're happy to hear that our tailor-made service met your wishes over the years. We acknowledge the inconvenience regarding AMEX and appreciate your understanding. Thank you for your valuable feedback.

Rated 5 out of 5 stars

Brilliant Travel Company

Brilliant customer service with excellent advice. So easy to sort out a holiday that suits your requirements. With a great range of holidays whether a hotel stay or a cruise there is so much choose from .
We would strongly recommend Destinology as a travel company to go to .

April 10, 2026
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Reply from Destinology

We're happy to hear that you found our customer service brilliant and our advice excellent. It's great to know we made it easy to sort out a holiday that suits your requirements, and we appreciate your strong recommendation!

Rated 5 out of 5 stars

I have found Destinology to be…

I have found Destinology to be efficient and also provide very competitive price.
Will be my first choice in future

April 8, 2026
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Reply from Destinology

We're happy to hear that you found our service efficient and our prices competitive. Thank you for considering us your first choice for future travel plans.

Rated 5 out of 5 stars

Booking process

Through the booking process Georgina has been very professional and helpful, and any confusion has been cleared up in a competent manner.

To date, Destinology have been great.

April 7, 2026
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Reply from Destinology

We're happy to hear that the booking process was professional and helpful, and that any confusion was cleared up competently. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Unbelievable service and knowledge!

Unbelievable service and knowledge!! Would use again in a heart beat! Special thanks to Maura and Chris.

April 3, 2026
Unprompted review
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Reply from Destinology

We are so happy to hear that you had such a positive experience! We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

Fantastic customer service

Our consultant Jo Robinson has been fantastic. Quickly understood the assignment, very knowledgeable on the best flight times for travelling to the Maldives and secured us a great rate. She keeps you updated and provides sound advice. Great customer service

April 1, 2026
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Reply from Destinology

We're happy to hear that the consultant quickly understood your needs for your trip to the Maldives and secured a great rate. We appreciate you acknowledging the great customer service and the consultant's sound advice.

Rated 5 out of 5 stars

Great service and excellent customer service

Great service and options provided on multi destination trip. Craig was very responsive and helpful with our request

April 2, 2026
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Reply from Destinology

It's great to know that our consultant's professionalism, knowledge were helpful. We appreciate you acknowledging their dedication and promptness in addressing your questions. Thank you for your positive feedback it is greatly appreciated !

Rated 5 out of 5 stars

Pete Wellman at Destinology was amazing and super helpful!

Pete Wellman at Destinology was amazing! This was the second holiday package he’s arranged for us and he really went above and beyond to get us our dream honeymoon! Would highly recommend!

April 2, 2026
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Reply from Destinology

We're happy to hear that the honeymoon package met your expectations! It is wonderful to know that we could assist in arranging your dream honeymoon. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Had been looking for many days for a holiday in the sun with 2 long term lady friends and my husband. (not that friendly) It was taking me ages and I was exhausted and frustrated. Found Destinology by mistake and all was sorted within half an hour. Thank you so much for such quick and efficient service. Barbara (Newmarket)

April 2, 2026
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Reply from Destinology

We're happy to hear that we could quickly and efficiently arrange your holiday in the sun. We appreciate you sharing your experience and are glad we could alleviate your frustration. Thank you for your positive feedback.

Rated 5 out of 5 stars

Friendly efficient

Friendly efficient

March 27, 2026
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Reply from Destinology

Thank you for your positive feedback it is greatly appreciated !

Rated 5 out of 5 stars

Very professional company

Polite efficient and cost effective. Have use them on numerous occasions and never disappointed. Highly recommend them.

March 26, 2026
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Reply from Destinology

Thank you for your continued trust in Destinology and for taking the time to share your feedback. We are delighted to hear that your experiences with us have never disappointed and appreciate the recommendation.

Rated 5 out of 5 stars

Love this company

Love this company. We were stuck in Dubai recently due to the Iran war and Destinology looked after us so well when other companies were abandoning people. I have now booked another holiday and Claire from Destinology was fab taking care of everything . This gives you comfort and confidence that they do what they say and will look after you from the beginning to the end of your trip.
Thank you

March 20, 2026
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Reply from Destinology

We're happy to hear that we could assist you during such a challenging time. It's wonderful to know that our team provided the support you needed. Thank you for booking with us again; we appreciate your confidence in our services.

Rated 5 out of 5 stars

Sandy Lane Barbados booking

Excellent service from Maura. Good price and good understanding of our requirements.

March 24, 2026
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Reply from Destinology

We're happy to hear that you had such a positive experience! Thank you for sharing your feedback, we appreciate it very much.

Rated 5 out of 5 stars

The trip and adventure of a lifetime…

The trip and adventure of a lifetime that we loved.i am registered disabled and needed a wheelchair as the roads and pavements of India would be totally unsuitable for my mobility scooter. I am also 70 years old and my friends thought I was mad. WELL! The people were kindness itself and incredibly helpful. My husband is fit, works out and is used to wheelchairs so no problem there. The help organised by Destinology were incredibly helpful. I had my needs catered for well. This is my third adventure with Destinology and they just get better and better. My ADVICE - don’t be limited by other people if you really want something go for it. The Taj Mahal, the red fort, Delhi, Agra, the safari, the people, our accommodation were amazing. Wow just Wow. I loved it x

March 7, 2026
Unprompted review
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Reply from Destinology

We're happy to hear that you loved your adventure! It's wonderful that our team could cater to your needs and that you found the people and accommodations amazing. Thank you for sharing your inspiring experience and advice. We appreciate your continued trust in us and we very much look forward to assisting with your next adventure !

Rated 5 out of 5 stars

Golden Triangle India

My wife and I recently went on holiday to India’s golden triangle. She is disabled and needed to use a wheelchair. We were very worried but all of the reps and our driver were amazing and so helpful. The accommodation was excellent and we had an excellent time.

March 7, 2026
Unprompted review
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Reply from Destinology

We're happy to hear that you and your wife had an excellent time exploring India's Golden Triangle! We appreciate your positive feedback regarding our team's support and the accessible accommodation provided. Thank you!

Rated 5 out of 5 stars

Perfect holiday in Paradise!

Maura was fantastic with helping us book our holiday to Mauritius, she is so patient and takes the time to make sure everything is right. We were kept up to date with everything we needed to know for the flight and even after the holiday she was really helpful and easy to contact. We had such an amazing holiday, everything went so smoothly and we absolutely loved the resort. I would highly recommend Destinology, we have always had a great experience with them.

April 8, 2025
Unprompted review
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Reply from Destinology

Thank you for your continued trust in Destinology. We're happy to hear that your holiday booking experience was fantastic! It's great to know how well Maura supported you with your most recent booking and that everything went smoothly. We appreciate your recommendation!

Rated 5 out of 5 stars

Great customer service

Great customer service , listening to me , and getting exactly what I wanted .

March 19, 2026
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Reply from Destinology

We are happy to hear that our customer service met your expectations, and we appreciate your positive feedback. Thank you!

Rated 5 out of 5 stars

Great professionalism …

Leesa got us booked up at very short notice and is always the consummate professional

March 13, 2026
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Reply from Destinology

Thank you for your positive feedback it is greatly appreciated !

Rated 5 out of 5 stars

A fabulous first time experience

This was our first holiday with Destinology and won’t be our last! There were several elements to our trip including a cruise and everything went like clockwork- with special thanks to Caroline Coe who was so helpful and professional. Nothing was too much trouble and it was a pleasure talking to her. Overall a fabulous experience.

February 20, 2026
Unprompted review
Destinology logo

Reply from Destinology

We're happy to hear that your booking experience has been so positive! We appreciate your continued trust in our services. It's great to know that Caroline was so helpful in planning your trip. We look forward to hearing from you again the near future!

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