Destinology Reviews 

3,124
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 458 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently praise the team for being exceptionally helpful, friendly, and patient, ensuring that every detail of a holiday is carefully managed. Consumers love the smooth booking process, noting how easily advisors find great deals, handle special requests, and tailor vacations to individual needs. However, some customers also noted issues with unexpected itinerary alterations, occasional communication gaps during busy periods, or challenges handling complex multi-destination arrangements. A few people also felt that certain long-haul requests required closer attention and better clarity to ensure everything matched their initial plans.

What people talk about most

Staff

People report positive experiences with staff, highlighting that advisors are consistently helpful, polite,... See more

Service

Customers had positive experiences with service, consistently praising the professional, efficient, and... See more

Holidays

Clients share positive opinions on holidays, expressing immense satisfaction with the knowledgeable and... See more

Booking process

Consumers find booking process to be positive, noting that it is straightforward, smooth, and saves time... See more

Customer service

Users describe positive interactions with customer service, highlighting responsive and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... See more

Rated 5 out of 5 stars

Booked a holiday through destinology and dealt with a young lady called Amelia. She couldn't have been more helpful, she was knowledgeable and efficient and a pleasure to deal with. The whole experie... See more

Rated 5 out of 5 stars

very professional no question to hard for them to deal with. Go above and beyond to help booking restaurants ahead of holiday and local knowledge. Can’t fault them. They call back very quickly after l... See more

Rated 5 out of 5 stars

Brilliant customer service with excellent advice. So easy to sort out a holiday that suits your requirements. With a great range of holidays whether a hotel stay or a cruise there is so much choose... See more

Company replied


Company details

  1. Tour Operator
  2. Flights Search Site
  3. Luxury Hotel

About Destinology

Written by the company

Destinology An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,124)

427 reviews in the last 12 months

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Rated 5 out of 5 stars

A positive Booking Experience

I was given professional, clear communication about the holiday I was enquiring about. Destinology's rep Pete, was extremely friendly gave me all the information I wanted and wasn't at all pushy. I would definitely use them again.

May 12, 2026
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Reply from Destinology

We're so glad to hear you received professional and clear communication. We appreciate your kind words and look forward to assisting you again!

Rated 5 out of 5 stars

Maura was very helpful

Maura was very helpful, friendly & knowledgeable. Always returned calls on time & followed up to make sure I was happy

May 7, 2026
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Reply from Destinology

We're so glad to hear you had such a positive experience! We truly appreciate your kind words about our team's helpfulness and dedication.

Rated 5 out of 5 stars

Emma O'Reilly was superb at supporting…

Emma O'Reilly was superb at supporting our search for a great new holiday destination. We have been to Greece, Turkey, Mauritius and even Barbados, and this year wanted to go somewhere new again. We settled on Montenegro, and with Emma's help (which included calling up the hotels and asking them about their Live music / beach clubs) have found what we hope will be the perfect combination of rest and action! Thank you Emma.

May 12, 2026
Unprompted review
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Reply from Destinology

We are so pleased to hear our team member provided such excellent support in finding your new holiday destination. We hope Montenegro provides the perfect blend of relaxation and adventure! Thank you for sharing your wonderful feedback.

Rated 5 out of 5 stars

First booking

Georgina explained the package well gave me a few options as well. I was very happy with my first experience with you.

May 11, 2026
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Reply from Destinology

We are so glad you had a great first experience with us and appreciate your kind words!

Rated 5 out of 5 stars

Ryan is always super helpful

Ryan is always super helpful, he is knowledgeable and if he doesn’t know something for sure he will make every effort to find out .
I always feel he has my back , making sure he gives me the best deal that he can . I have recommended him several times to friends .

May 5, 2026
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Reply from Destinology

We appreciate you sharing your positive experience. It's great to hear that Ryan always goes the extra mile to ensure he provides all of the information needed to support and that you feel valued. We're thankful for your recommendation!

Rated 5 out of 5 stars

Excellent service from Claire

We booked our recent holiday with Destinology, as well as our Honeymoon a few years ago. Both times we were lucky enough to deal with Claire. She has been so helpful both times in making sure we got exactly the trip we wanted. Her advice and knowledge have been so valuable, in particular when recent world events meant our plans had to change at relatively late notice, Claire went out of her way to ensure we still had a fantastic break. We would definitely recommend Destinology and book with them again.

April 14, 2026
Unprompted review
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Reply from Destinology

We're happy to hear that we could provide you with fantastic holidays and especially your special Honeymoon! It's wonderful to know that our advice and knowledge were valuable, especially when your plans needed to change. We appreciate your recommendation and Claire will look forward to assisting you again.

Rated 5 out of 5 stars

Another holiday booked!

Just booked a fabulous holiday which we are really excited about. Jo was incredibly responsive and I appreciated her knowledge and advice when comparing options.

May 5, 2026
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Reply from Destinology

We're happy to hear that you're excited about your upcoming holiday! We appreciate your kind words regarding the assistance you received from Jo while booking. Thank you for your feedback!

Rated 5 out of 5 stars

Cruise

I booked my holiday with Maura who was very friendly and professional. Called back when she said she would.

May 6, 2026
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Reply from Destinology

We're happy to hear that your booking experience was so positive! We appreciate you mentioning the friendly and professional service you received from Maura. Thank you!

Rated 5 out of 5 stars

Craig is consistently prompt in his…

Craig is consistently prompt in his response and delivers what I am asking for (and more besides).

April 24, 2026
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Reply from Destinology

Thank you for sharing such positive feedback. Craig will be pleased to see he has delivered over and above.

Rated 5 out of 5 stars

Family trip booked with Emma O’Reillu

We booked our holiday through Emma O’Reilly at Destinology. Our original holiday to Mauritius had to be cancelled due to issues in UAE. When we were ready to rebook Emma was brilliant. I am very picky and have a lot of questions. Nothing was ever too much for Emma. She was patient and gave excellent advice. She’s also great at understanding your needs. We are travelling with 3 kids and her proposals always include consideration of flights times and hotel locations. We have booked all our family holidays with destinology and have no complaints.

April 21, 2026
Unprompted review
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Reply from Destinology

We are sorry your original plans had to be changed. It's fantastic to hear that Emma has managed to guide you so well and rebook your family holiday. We hope you have a fantastic time and appreciate your kind words.

Rated 5 out of 5 stars

Fantastic service and follow up support....

I have previously booked a cruise with Destinology and had a great experience through the whole process. I was looking at cruises for July 26 and came across a really good deal on Seven Seas Splendour. I contacted Destinology and spoke to the TA Maura, she was extremely knowledgeable about the product and listened to my requirements. Within a couple of hours we were booked on the cruise with transfers, pre and post cruise hotels and flights arranged. Maura made the booking experience effortless and filled me with the confidence that should I have any further queries she was only a phone call away to support my requirements. 5 star service!!

April 21, 2026
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Reply from Destinology

We're happy to hear that you had another great booking experience with us. It's wonderful that Maura was so helpful in arranging your cruise and travel plans. We appreciate your kind words and are glad we could provide a 5-star service!

Rated 5 out of 5 stars

Great bespoke service all around

We have just returned from our Easter trip to Sri Lanka and the Maldives. Sri Lanka was a new destination for us and Juliet at Destinology couldn't have been more helpful to take her time to explain the various options to us. She made some great suggestions that were tailored to our family that made the whole trip so memorable. The itinerary she composed for us struck the perfect balance in terms of culture, breaks and sporting activities to keep the teenager entertained.
Once on the trip we were incredibly well looked after on the ground throughout the entire journey. An absolutely seamless experience and we will definitely use Destinology again to book our next trip!

April 1, 2026
Unprompted review
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Reply from Destinology

We're happy to hear that your Sri Lanka and Maldives trip was memorable! It's great to know that the itinerary was well-suited for your family, and that you were well looked after. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Exceptional service

Exceptional service - Jo Robinson was fantastic - she went the extra mile to secure our preferred room type at the hotel, and was so patient when I was deciding between various options. I can't recommend her or Destinology enough!

April 14, 2026
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Reply from Destinology

We're happy to hear that you had such a positive experience booking with Jo! It's wonderful knowing we could assist you in securing your preferred room and provide patient support during your decision-making. Thank you for your recommendation!

Rated 5 out of 5 stars

We are returning customers to…

We are returning customers to Destinology We find the service is professional and we appreciate being able to speak to our travel advisor when needed...

April 7, 2026
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Reply from Destinology

We're happy to hear that your booking experiences have been so positive! We appreciate your continued trust in our services.

Rated 1 out of 5 stars

Very poor service during return trip…

Very poor service during return trip via Doha ..flight cancelled by airline over 6 weeks ago and still no refund "allegedly'?

March 8, 2026
Unprompted review
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Reply from Destinology

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience and for the frustration and inconvenience this situation has caused.

As advised by our team last week, your refund is being processed directly by the airline, Qatar Airways, and unfortunately timelines can be up to 16 weeks.

We can see that our Customer Experience team remained in contact with you while you were in resort following the disruption caused by the Middle East airspace closures. During this time, they worked to support you with additional accommodation and provided a range of alternative flight options to help ensure your safe return to the UK as quickly as possible.

Thank you again for bringing this to our attention and our team will contact you as soon as your refund is in from the airline.

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