We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... See more
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Review summary
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Booked a holiday through destinology and dealt with a young lady called Amelia. She couldn't have been more helpful, she was knowledgeable and efficient and a pleasure to deal with. The whole experie... See more
very professional no question to hard for them to deal with. Go above and beyond to help booking restaurants ahead of holiday and local knowledge. Can’t fault them. They call back very quickly after l... See more
Brilliant customer service with excellent advice. So easy to sort out a holiday that suits your requirements. With a great range of holidays whether a hotel stay or a cruise there is so much choose... See more
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Company details
About Destinology
Written by the company
An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.Contact info
Hall Lane, Lostock, BL6 4BL, Bolton, United Kingdom
- 01204 474402
- helpdesk@destinology.co.uk
- www.destinology.co.uk
4.9
Excellent
3K reviews
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Very helpful booking package
May 25, 2026
Reply from Destinology
We're happy to hear that our booking package was very helpful for you. We appreciate your positive feedback!
Reply from Destinology
We're so glad to hear you had such a positive experience with our team member. We truly appreciate your kind words!
Excellent support from Maura McKenna
May 20, 2026
Reply from Destinology
We are so pleased to hear about your positive experience with our support. We truly appreciate your kind words.
Amy was helpful ,made the process…
Amy was helpful ,made the process really easy ,very impressed
May 24, 2026
Reply from Destinology
We are truly delighted to hear that our team made your experience so easy and positive. We appreciate your wonderful feedback.
Pete Wellman was really helpful and…
Pete Wellman was really helpful and made the experience of booking our trip easy.
May 24, 2026
Reply from Destinology
We are so pleased to hear we made your booking experience easy and enjoyable. Thank you for your kind words.
Excellent service
Our aim was to book the package for the rugby league extravaganza in Las Vegas in Feb 27 on a one-way flight basis and then spend time touring and returning home from another part of the States. Amy Williams was our travel consultant and she had this all sorted in about half an hour. Amazing!! I have never used Destinology before but will certainly use them again. Highly recommended.
May 24, 2026
Unprompted review
Reply from Destinology
We are so pleased to hear that we could assist with your travel plans for the rugby league event in Las Vegas. It's wonderful to know that our consultant made the process so quick and easy for your one-way flight and touring arrangements. We truly appreciate your kind words and look forward to helping you with future adventures.
Knowledgeable Concierge.
Knowledgeable Concierge.Got us our preferred cabin location.Itinerary and receipts received in double quick tim
May 23, 2026
Reply from Destinology
We're so glad our concierge could secure your preferred cabin and that you received your itinerary and receipts promptly. We appreciate your kind words!
Fantastic holiday
We have just returned from a fantastic holiday in Turkey. We booked our holiday through Isaac and he ensured our needs were not only met but exceeded! Great customer service
We stayed at XO Cape Arnna in Fetiye - great resort, food, hospitality & perfect for families and adults
May 12, 2026
Unprompted review
Reply from Destinology
We're so happy to hear you had a fantastic holiday in Turkey! We are especially glad that our team exceeded your expectations and that you enjoyed your stay at XO Cape Arnna. We appreciate you sharing your positive experience with us.
Its all down to the personal service…
Its all down to the personal service and attention to detail. Understanding exactly what the customer wants. Jo was exceptional
May 19, 2026
Reply from Destinology
We are so happy to hear that our personal service and attention to detail made such a positive impact on your experience. We appreciate your kind words!
First time I have booked through…
First time I have booked through Destinology. Initially dealt with Lauren who passed over to Caroline. Both were very knowledgeable about their product , very pleasant to deal with. All in all an excellent experience, will use the company again and thoroughly recommend them to others.
May 14, 2026
Reply from Destinology
We are so pleased to hear you had an excellent experience with us and found our team knowledgeable and pleasant. We truly appreciate your kind words and recommendation!
Excellent and knowledgeable as always
Excellent and knowledgeable as always. Highly recommended. I use Destinology regularly for trips all over the world.
May 14, 2026
Reply from Destinology
We are so happy to hear you consistently have excellent experiences with us. We truly appreciate your continued loyalty and kind words.
Reply from Destinology
We are so glad to hear that our team member provided you with such excellent and efficient service. We truly appreciate your kind words.
Reply from Destinology
We are so happy to hear that our service was excellent and informative without being pushy. We appreciate your kind words!
Second booking in a year with Destinology
I have made two bookings with Destinology within the last 7 months. Without any doubt, there isn’t any other travel operator I would recommend over them.
Claire Shorrock was my travel advisor, who was brilliant from start to finish. She remained patient with me throughout the booking process and provided tremendous advice. She dealt with every request I had promptly and efficiently. I was really impressed with her service.
May 16, 2026
Unprompted review
Reply from Destinology
We are so happy to hear about your positive experiences with us and truly appreciate your kind words. It's wonderful to know that our travel advisor provided such brilliant service, offering tremendous advice and efficiently handling your requests. We are delighted that we could make your booking process so smooth and enjoyable.
Emma O’Reilly was fantastic
Emma O’Reilly was fantastic. She really listened to what we were looking for and found us what looks like a gorgeous holiday, all within our budget.
The only thing I would suggest for the overall service is the option to accept American Express payments, as this would have made the booking process even smoother.
Overall, a 5-star experience and a big thank you to Emma for her help.
May 11, 2026
Unprompted review
Reply from Destinology
We are so pleased to hear you had such a wonderful experience finding your holiday and appreciate your kind words. We value your feedback regarding payment options and will certainly consider offering American Express in the future to enhance our service. Thank you for your 5-star review!
I requested a quote for a specific…
I requested a quote for a specific cruise that was advertised. Caroline kindly obliged but I then realised that the date was unsuitable. I requested a quote for a later date and found it satisfactory and she called back for me to make the booking.
At the beginning of our call it was not mentioned that the cruise we requested was no longer available. Caroline did reel off the ports of call but didn’t specifically say that this was not the original itinerary that I had requested.
It was not until I had paid the deposit and enquired about the times onshore at each port that it came to my attention that the two main ports of interest were no longer on this itinerary, in fact it was a completely different cruise.
I am very disappointed, and made Caroline aware. She offered £100 compensation, which I accepted as could not find another holiday in our time frame.
This cruise is still showing as being available on both the Destinology and Explorer Journeys website.
I find this poor customer support and will definitely think twice before recommending Destinology to friends and family
May 9, 2026
Reply from Destinology
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding your cruise booking experience.
During the booking call, our agent did read through the full itinerary for the sailing confirmed at the time of booking. As discussed, cruise lines can amend itineraries and sailings in response to current events and operational considerations, including those affecting the Middle East region.
We appreciate that the change to the ports of call was upsetting, particularly as these were destinations you were looking forward to visiting. We are pleased we were able to offer a gesture of goodwill, however we understand this did not fully resolve your concerns.
If you would like to discuss this matter further, please contact our Customer Relations team at customerrelations@destinology.co.uk and a member of the team will be happy to assist you further.
Our ongoing travelling plans with…
Our ongoing travelling plans with Destinology are what we’ve learned to expect, extremely helpful, professional and a wealth of experience in all destinations.
Hannah Grey our point of contact has been amazing, long may it continue.
May 14, 2026
Reply from Destinology
We are so glad to hear that our team has been extremely helpful and professional in assisting with your travel plans. We truly appreciate your kind words and look forward to continuing to provide excellent service.
Isaac has been an incredible travel…
Isaac has been an incredible travel consultant. He listens very carefully to what we want out of our holiday, extremely patient and provides overall an excellent service.
May 13, 2026
Reply from Destinology
We are so glad to hear you had such a positive experience with our travel consultant. We truly appreciate your kind words and feedback!
Mura was great with the booking she…
Mura was great with the booking she organised everything perfectly
May 8, 2026
Reply from Destinology
We're so happy to hear that your booking experience was perfect. Thank you for your kind words!
Reply from Destinology
Thank you for your feedback on Emma, we will be sure to pass this on to her.
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