We have been using destinology for many years and have never been disappointed. There commitment to customer service is incredible as has been proven once again with my latest booking with Isaac. He... See more
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Review summary
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Reviews shaping this summary
Booked a holiday through destinology and dealt with a young lady called Amelia. She couldn't have been more helpful, she was knowledgeable and efficient and a pleasure to deal with. The whole experie... See more
very professional no question to hard for them to deal with. Go above and beyond to help booking restaurants ahead of holiday and local knowledge. Can’t fault them. They call back very quickly after l... See more
Brilliant customer service with excellent advice. So easy to sort out a holiday that suits your requirements. With a great range of holidays whether a hotel stay or a cruise there is so much choose... See more
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Company details
About Destinology
Written by the company
An award-winning luxury tour operator, at Destinology we know how important your precious holiday time is and how overwhelming choosing exactly the right place can be. We’ve travelled all over the world and we’re ready to share our advice, personal recommendations and experiences to help create your perfect trip.Contact info
Hall Lane, Lostock, BL6 4BL, Bolton, United Kingdom
- 01204 474402
- helpdesk@destinology.co.uk
- www.destinology.co.uk
4.9
Excellent
3K reviews
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Ryan was very knowledgeable and…
Ryan was very knowledgeable and helpful.
Holiday all arranged in a very short time.
Excellent communication
June 6, 2026
Reply from Destinology
We're so glad we could arrange your holiday swiftly and efficiently. We appreciate your kind words about our team's communication and knowledge!
Leesa was very patient and put forward…
Leesa was very patient and put forward many proposals to secure the best and most suitable deal for me.... much appreciated
June 4, 2026
Reply from Destinology
We are so pleased to hear that our team's dedication to finding the best solution was appreciated. We truly value your positive feedback.
Juliet is fantastic
Juliet is fantastic, so helpful and knowledgeable. she knows exactly what I want and plans it very well.
June 5, 2026
Reply from Destinology
We're so happy to hear about your positive experience! We truly appreciate your kind words and are glad we could assist you so effectively.
Reply from Destinology
We're so happy to hear that our team provided you with such a positive experience. We appreciate your kind words.
Our booking experience with Destinology and subsequent Holiday
Our booking experience with Destinology was made easy by the professional and supportive approach of their advisor, Juliet who delivered excellent service and advice. We decided to book again following a most wonderful experience enjoyed from our last Destinology experience. Overall the service from Destinology is second to none.
June 4, 2026
Reply from Destinology
We are so pleased to hear that your booking experience was made easy and that our team provided excellent service and advice. We truly appreciate your continued loyalty and kind words; it means a great deal to us.
Joanne Robinson is great
Joanne Robinson is great. Helped me immensely with an Italy trip. Also does not over-sell, which is appreciated.
June 4, 2026
Reply from Destinology
We're so glad to hear we could assist you with your Italy trip and that you appreciated our approach. Thank you for sharing your positive experience!
A very pleasant experience!
It was a joy to discuss and book our holiday with a knowledgeable, well informed, helpful and patient human person on the telephone. There was no thought of making us deal with a machine - wonderful for the older, slower generation such as us, who wish to book a holiday after having all their queries fully and clearly answered. Thank you very much, Destinology!
May 29, 2026
Reply from Destinology
We are so pleased to hear that our team provided such a positive and helpful experience for your holiday booking. It's wonderful to know that our personalized approach made a difference for you, and we truly appreciate your kind words. We look forward to assisting you again in the future.
Hannah Grey was so helpful and…
Hannah Grey was so helpful and knowledgeable about the criuse and very friendly to deal with
June 3, 2026
Reply from Destinology
We're so happy to hear that our team member provided such helpful and friendly service regarding your cruise! We appreciate your kind words.
Clare was excellent.
Clare was excellent.
Georgina tried to help in Vlare’s absence.
Still to finish helping me with various things re my hooking but I trust it will be very supportive.
Tha k you
June 2, 2026
Reply from Destinology
We're so glad to hear about your positive experience with our team! We appreciate your kind words and are committed to providing continued support.
The whole process was very…
The whole process was very straightforward from the very first enquiry through to the actual booking and deposit payment.
Amelia was helpful, friendly and very professional throughout.
May 31, 2026
Reply from Destinology
We're so happy to hear that the process was straightforward and that our team member provided such helpful and professional service. Thank you for your kind words!
Amelia was very helpful from first contact …
Amelia was very helpful from our first contact. I had a long list of questions for her which she answered professionally.
I had a few concerns and she reassured me on these.
She helped identify the best cabin for our needs.
Would highly recommend
May 31, 2026
Reply from Destinology
We are so pleased to hear about your positive experience and that our team could assist you so effectively. It's wonderful to know we helped you find the perfect cabin and addressed all your questions professionally. Thank you for your kind recommendation!
So far everything has gone smoothly
So far everything has gone smoothly. A very friendly and helpful travel consultant
May 26, 2026
Reply from Destinology
We're happy to hear everything has gone smoothly and that our travel consultant was friendly and helpful. We appreciate your kind words.
Reply from Destinology
We appreciate your feedback regarding our customer service and booking information. We are always working to improve our services.
Reply from Destinology
We are so happy to hear that our service was easy to use and helpful with your flights! We appreciate your kind words.
Vegas
Our travel consultant was very professional, prompt with responses and worked hard to secure a fabulous deal for us . Provided us with lots of options and made sure the holiday matched our needs/budget.
May 28, 2026
Reply from Destinology
We're so happy to hear our travel consultant provided such professional and prompt service, securing a fantastic deal that perfectly matched your needs and budget. We appreciate your kind words!
The communication and efficiancy was…
The communication and efficiancy was very satisfactory
May 23, 2026
Reply from Destinology
We are so pleased to hear that our communication and efficiency met your expectations. Thank you for your kind words!
Emma O'Reilly did a fabulous job…
Emma O'Reilly did a fabulous job organising and booking our trip to Las Vegas
May 28, 2026
Unprompted review
Reply from Destinology
We are so happy to hear that we organized and booked your trip to Las Vegas so well. We appreciate your kind words!
Las Vegas trip watching Leigh Leopards…
Emma from Destinolgy was very helpful in helping us choose which hotel and explaining the different fright to Las Vegas. She is very knowledgeable would recommend using
May 23, 2026
Unprompted review
Reply from Destinology
We're so glad to hear our team provided such helpful and knowledgeable assistance with your Las Vegas plans. We appreciate you sharing your positive experience with us!
Our go to travel concierge
We’ve just booked another cruise with our go to travel concierge Maura. As ever she was fabulous and nothing is ever too much trouble.
May 27, 2026
Unprompted review
Reply from Destinology
We're so happy to hear you had another wonderful experience with our travel concierge! We appreciate your kind words and continued trust in our services.
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