Devine Distribution Ltd Reviews 114

The service I received from Devine Distribution was excellent.

The team were very knowledgeable and happy to help answer all of my questions. As a result, I now know how to get the very best from my new product and its installation has gone very smoothly.

We brought a cooker hood online from Devine Distribution as other products on the market just seemed really unoriginal and uninspiring. We loved the choice available and opted for an air force hood. There were delays in receiving it due to getting it shipped from the manufacturer in Italy but Devine Distribution were great at keeping me informed and were always at the end of an email or phone for any questions. I can't fault them. Following delivery, their customer service has also been second to none in answering a query we had. We would definitely recommend this company. The hood was also worth the wait, a really sleek and modern product. Thank you!

Cookerhood damaged. Two phone calls and an email with images sent... said would call back but heard nothing and no reply to email either!

Great customer service. The microwave I was looking for had long delays from the manufacturer. But when contacted Divine they offered me a better alternative at the same price. From payment to delivery everything was easy and Millie was so helpful.
The microwave has not been fitted yet.

The customer service op was knowledgeable and quickly solved my query. I didn’t have to select a million options to get through to a human!

I have three issue with devine distribution. Firstly, the information about noise levels on the website does not match the manufacturer information, stating they are quieter then they are (59 dB vs 66 dB). I even called to confirm and they were still wrong. Secondly they are falsely advertising delivery times. When I ordered on the 5th of June I was told 4-6 weeks. I followed up by email 4 weeks later and got no response. I phoned and was told this will now be september. My third issue is their communication is very very poor. No response to emails and no call back when one is promised. I'm going to cancel my order and purchase from a reputable business, whilst my kitchen sits complete apart from the extractor fan...

Edit 21st July - Response to Ben:
Thanks for responding Ben, and for the apology.
I followed your link and selected "Product Fiche" (that's French for product sheet) - you shouldn't miss it. On here is states that intensive mode is 66 - and the V4 has intensive mode... so... worryingly both yours and the manufacturer's websites are wrong/misleading.
To be fair most websites only show the decibels for extractors in their "Max" setting, avoiding boost or intensive modes to keep the numbers low (naughty) - which is why I called to confirm.
You may not know this - but an increase of 10 decibels doubles the perceived volume i.e. 70 is twice as loud as 60, so a difference of 7 is significant.
On the delivery time - Covid had been with us for well over a year by the time I ordered, and national holidays by their nature are fairly well known in advance, so I'm not sure why this is the defence you'd pick - but hey ho.
I think the point of being made to order is valid though, (and I'm glad to learn they are using their hands to make them, if they'd decided to start using other parts of their bodies that really would explain the delay), but I feel you should know this and set expectations that aren't inaccurate by 6 weeks.
We can go back and forth on whether emails were responded to or not, but my inbox and spam has no reply - otherwise I wouldn't be doing this really.

On a positive note - I spoke to Millie after this review was originally posted who was helpful, and she has spoken to the manufacturer and said this will be with me by the end of July which is fine.
Based on her efforts and the fun I've had replying to this I'm going to change my review to 2 stars. It might even get up to three if I do get my product - as promised - before the end of July.

Ordered some items for my new kitchen. Items were listed as in stock on their website, but it turned out the majority of items were not in stock. However rather than give me a call and ask how I wanted to proceed, they just sent different, incompatible items in their place! This was not only massively frustrating, it has resulted in a significant delay to my kitchen build. Also meant my kitchen fitter’s time was wasted, as he wasn’t able to do the job when we discovered the items were not as ordered. Thankfully after arguing the toss they collected the items and refunded quickly, but could have done without the hassle and subsequent delays in the first place, which has caused a load of inconvenience.

Excellent service Queries always answered within the day of asking my only negative is the cost but the delivery was on time.
Installation went smoothly by my electrician which adds to the cost and because of the re circulation option I did not place the chimney above the appliance adding to its clean lines. The noise level is great no issues,maybe the lighting could be a bit more powerful when used over a 90cm hob.
On the whole I would recommend both Devine distribution and its appliance

Its not been fully installed yet, but Ben was very helpful in the buying process, it arrived quickly, it looks great and so far I'm very pleased

Great service and customer support - would use again

The advice and service has been excellent, competent, clear and very friendly. The prices are very reasonable and the timelines quoted reliable. Great company !

This is a small company who give excellent service and are easily contactable. Visited the show room and tested the product in live test i.e. hop was connected and working.
We were extended our kitchen and build work was in progress when we placed an order for a hob. Ben then kept the item in the warehouse until we needed it. When required it got delivered on the correct day.
Can’t fault the service that I have experienced in dealing with Divine.
Highly recommended. 👍👍👍👍👍

i have the airforce angled cooker hood but i cant find were to put the filter can anyone help please

Very helpful and informative staff, very pleased with my purchase.

Really great company, super helpful personal service and a smart kitchen extractor which we are very pleased with.

Excellent and helpful service throughout. Thoroughly recommend

Quick delivery, very helpful and product is amazing! ⭐️

Very good product and service, I recommend!

Excellent service, very quick delivery