Devine Distribution Ltd Reviews 114

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

I ordered an extractor grill and Thermo box from these guys three weeks ago and it was supposed to be 2 to 3 day pallet delivery service. It’s been three weeks and I still don’t have it. They are not... See more

Company replied

Rated 5 out of 5 stars

I bought an Airforce extractor from Devine Distribution in 2021 and it's been working great ever since. The reason I'm writing this review now is because I thought the extractor developed a fault so I... See more

Company replied

Rated 5 out of 5 stars

we have the biggest Hewlett Packard spare part depot for HP Designjet here in Europe with more than 65.000 spares in stock. Our web is designjet-parts (dot) de. We found HP spare parts from Devine Dis... See more

Rated 1 out of 5 stars

Ordered new Hoover Tumble Dryer. Didn't work. The retailer Devine Distribution refused to refund. Took 3 weeks to get an engineer who said new circuit board required. Showed me on screen stock availab... See more

Company replied

Company details

  1. Appliance Store
  2. Kitchen Remodeler
  3. Kitchen Supply Store
  4. Washer and Dryer Store

Written by the company

WE ARE DEVINE Devine Distribution is the sole importer in the UK of the acclaimed, European-standard Airforce range of cooker hoods and induction hobs. Complementing this unique relationship, Devine also has partnerships with a number of major appliance manufacturers. And for those requiring a completely new kitchen, Devine has extensive experience in design and installation, combined with our in-house state of-the art manufacturing facility to produce individual, bespoke cabinetry. Innovative products. Bespoke manufacturing. Quality at our core. The definition of Devine.


Contact info

2.8

Average

TrustScore 3 out of 5

114 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

From the moment I looked at Devine…

From the moment I looked at Devine Distribution online, I was very impressed at the high quality I noticed, in images and information. It reassured me that this is a modern enterprise of the highest standards. I placed an order for a Smeg fridge Retro, and the member of staff that assisted me (Nathan)
thoroughly informed me of all that could be of help, and he did this spontaneously and with intelligence, even beyond working time.

February 4, 2020
Unprompted review
Rated 1 out of 5 stars

Totally unhappy experience

Totally unhappy experience. Product never arrived with Devine Distribution from manufacturer when it should have so subsequently wasn't issued out to myself but DD were not aware of this delay until I called to chase up. Was informed by owner that he would call me back with update, this didn't happen so I had to call again and just went to voicemail, again no-one returned my call. I chased again after the new year break only to be passed to someone else who did at least call me back with an update as he said he would only to be told it would be further 10m days before I would receive my purchase.

Devine Distribution were not very good at tracking products and put no importance on chasing delivery only sent emails which didn't seem to be actioned with any urgency. I have paid £400.00 for a product and will have to wait at least 27 days before I receive it without proper justification. and still not confident it will arrive when they say it will.

BAD experience from start to now, hopefully I will get my product in the end. my wife's Christmas present will now arrive closer to her birthday (which is in February) than it did to Christmas.

January 6, 2020
Unprompted review
Devine Distribution Ltd logo

Reply from Devine Distribution Ltd

You called 2 days before xmas to place an order, unfortunatley Smeg where closed until the new year. So the order was delayed and we informed you at the point of order that it was 2 days until xmas and the order wouldnt be processed until they had re-opened in the new year.

We didnt answer your call because it was boxing day, we offered you a full refund, but you chose to have your item delivered.

Maybe from this experience it would be benificial to order loved ones presents a little more in advance.

Rated 5 out of 5 stars

Another satisfied customer

Excellent, friendly & informative service. Chosen cooker extractor fan obtained from Italy very quickly & delivered on date promised. Very stylish product and exemplary customer service. Would definitely recommend this company to others.

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Lovely item just as described. Excellent service and communication throughout, item arrived on day expected and well packed. Very happy and would certainly buy from again.

July 27, 2019
Unprompted review
Rated 5 out of 5 stars

Airforce downdraft centrale hob

This is a beautiful well built downdraft hob. The extractor works very well and rids the kitchen of cooking smells just as well as the conventional overhead type. Very pleased with my purchase and would encourage anyone to try this fabulous hob. Well done Airforce.

April 4, 2019
Unprompted review
Rated 5 out of 5 stars

Exemplary performance from Devine…

Exemplary performance from Devine Distribution.

I don't have enough words to give a better review but I am absolutely delighted.
Easily one of the best sellers I have ever used, and I hope to keep coming back.
Thank you so much!

March 7, 2019
Unprompted review

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