Dezeen Watch Store Reviews 204

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Took more than a month to get 2 books delivered and I eventually even got just one copy. Very bad delivery and customer care services. On top of it the delivery address was in London!

Rated 5 out of 5 stars

I found the staff extremely helpful and pleasant, they were the nicest staff I have ever dealt with, and everything explained clearly, and nothing was too much trouble; the watches were deliv... See more

Rated 5 out of 5 stars

Bought four watches from Dezeen watch store.All totally top quality with designer looks. The watches were dispatched the same day I ordered them & arrived in well protected packaging. Looking forwar... See more

Rated 5 out of 5 stars

Almost never write reviews but Dezeen has such an innovative and stylish selection of watches (as well as good customer service) that I have made an exception. I have bought more than one watch from... See more

Company details

  1. Watch Store

Information provided by various external sources

Dezeen Watch Store offers a carefully curated selection of timepieces by leading designers and independent brands. Our collection is constantly evolving to bring our customers a limited selection of the latest models, best-sellers and contemporary classics.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

Just fabulous!

I purchased 'Dezeen Book of Interviews'; one for this retired landscape architect, and one for a high school senior who is interested in going to design school. I believe it is a great book for both of us.

January 3, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered my watch from half way around the world and the watch arrived on the day I had been notified without any fuss.

January 3, 2017
Unprompted review
Rated 5 out of 5 stars

Straightforward

The title gives it away -- it was a straightforward affair. I would recommend the watch store to update the watch list more frequently though; some of the watches that were out of stock should be removed from the list, so as to prevent paradise lost.

January 3, 2017
Unprompted review
Rated 4 out of 5 stars

Pretty Face, Ugly Band

I absolutely love this watch and it works very well, but the band is terrible. I purchased it and white and after three weeks it looked so worn and dirty. I tried cleaning it, but it was impossible. I still wear it almost every day, but I hope to change the band soon.

January 3, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Shelby,

Thank you for your feedback!

We are happy to hear you have been pleased with your purchase and appreciate your comments regarding the details of your watch.

- Dezeen Watch Store customer service team

Rated 5 out of 5 stars

Fast Post to Aus

The watch arrived within a week to Australia, well packed and as described on the site.
Thank you

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Good Service

I was impressed by the swift and efficient service in delivering my new watch to Winnipeg, Canada.

My only concern is that you keep sending me emails advertising other watches … what do you think is wrong with the one that I just received?

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Fast, efficient and competittive

I bought a Greyhours watch a couple of months ago. I was pleased by their fast & efficient processing of my order and the email communications updating me on the order status. Included in the price was international shipping, with tracking - essential if sending valuables by post.

Highly recommended.

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

Really nice selection of products, good description online and my watch arrived promptly and well-packaged. I'm really happy with it and I'd happily recommend Dezeen.

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Happy Customer!!!

I ordered two watches from Dezeen Watch store and couldn't be more happy with the product! Fast shipping, great service, excellent product. 2 thumbs up!!!

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

The best prices with the fastest international shipping.

The two times I have sought out a particular watch ( from Uniform Wares & LEFF), the Dezeen Watch Store has had the best price online each time. The shipping is free and I have never had to wait more than 2 days for a delivery–from London to New York! They have a great selection of watches and you're likely to find that watch you've wanted when all other merchants have forsaken you. Can't recommend them enough.

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service

I purchased my watch from the USA. When I received the watch I realized I wanted to exchange it for another. The customer service was quick to respond and exchanged the watch without a problem.

January 2, 2017
Unprompted review
Rated 1 out of 5 stars

Faulty product - lengthy time to resolve

A slow watch was sent and it resolve the issue took about 3 months. Also, the brand said they would send a new watch but sent if for factory repair instead.

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Megan,

We are sorry to hear you have been disappointed with your experience.

Looking through our correspondence we do not seem to have details of the issue you have had with your watch.

A member of our customer service team will email you directly to follow this up.

- Dezeen Watch Store customer service team

Rated 2 out of 5 stars

WRONG ITEM SENT

Product good but poor customer experience.

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Liz,

Thank you for your feedback.

We completely understand your frustration with having received the incorrect item and apologise for any inconvenience caused.

Looking through your correspondence with our team, I can see that this issue was resolved and the correct item was sent.

To ensure that this does not happen again, we have since put in place additional procedures to prevent the incorrect item being sent.

We are glad to hear you have been happy with your watch.

- Dezeen Watch Store customer service team

Rated 5 out of 5 stars

reliable, as described

the products were well packed, and arrived within 3 days of the order payment. Watches in themselves were beautifully packed, though would suggest a stiffer packaging so as not to dent the corners of the watches. Otherwise, Elegant watches as described on the site

January 2, 2017
Unprompted review
Rated 4 out of 5 stars

Greyhours watch

Watch is good and well made but the greyhours name placed horizontally against the 3 position means that it can be mistaken for an extra hour hand and is misleading. I think it has now been moved but mine is a bit annoying because of that

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Peter,

Thank you for your feedback.

We are happy to hear you have been pleased with your purchase and appreciate your comments regarding the details of your watch.

- Dezeen Watch Store customer service team

Rated 4 out of 5 stars

Good value watch

Fast delivery, very nice watch, which hopefully comes with a paper manual to set the strap at the correct length.

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi JG,

Thank you for your positive feedback!

We are happy to hear you have been pleased with your purchase and your shopping experience.

- Dezeen Watch Store customer service team

Rated 3 out of 5 stars

Lovely watch but already falling apart

Bought a beautiful watch for my fiance last February - he doesn't wear it every day because of work, but already the strap has split. The watch face itself is fine but would have hoped for slightly higher quality and longer lasting given the price. I'm hoping DEZEEN will replace the watch strap.

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi FC,

Thank you for your feedback and sorry to hear about your watch strap.

Due the nature of leather most straps are not covered by warranty, unless there is a genuine fault.

We have had a look at your correspondence on this issue and can see that it may not have been resolved as yet. If you require further assistance with arranging a new watch strap please contact us at customerservice@dezeenwatchstore.com.

- Dezeen Watch Store customer service team

Rated 5 out of 5 stars

Smart on-line store

Very important : point shipment and deliveries...thats a five star.
Nice and unusual watches. Most of them are impossible to buy in a phisical store, at least in Spain.
It is a reliable store.
I recommend it without doubt

January 2, 2017
Unprompted review

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