Dezeen Watch Store Reviews 204

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Took more than a month to get 2 books delivered and I eventually even got just one copy. Very bad delivery and customer care services. On top of it the delivery address was in London!

Rated 5 out of 5 stars

I found the staff extremely helpful and pleasant, they were the nicest staff I have ever dealt with, and everything explained clearly, and nothing was too much trouble; the watches were deliv... See more

Rated 5 out of 5 stars

Bought four watches from Dezeen watch store.All totally top quality with designer looks. The watches were dispatched the same day I ordered them & arrived in well protected packaging. Looking forwar... See more

Rated 5 out of 5 stars

Almost never write reviews but Dezeen has such an innovative and stylish selection of watches (as well as good customer service) that I have made an exception. I have bought more than one watch from... See more

Company details

  1. Watch Store

Information provided by various external sources

Dezeen Watch Store offers a carefully curated selection of timepieces by leading designers and independent brands. Our collection is constantly evolving to bring our customers a limited selection of the latest models, best-sellers and contemporary classics.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Happy Customer

Buying from the Dezeen watchstore was a smooth process. Along with free international shipping, very good. Their customer service was also very good and helpful. Prices of the timepieces could be a tad lower. But i guess the recent weakened pound would help affordability.

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Ashley,

Thank you for your positive feedback!

We are happy to hear you have been pleased with your purchase and your shopping experience.

- Dezeen Watch Store customer service team

Rated 5 out of 5 stars

Great customer service

I was provided a fantastic customer service when I had to return the watch I bought and I received exchange without any problems. All transactions were smooth and fast. I would definitely recommend!

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great watch

Fantastic design, eye catching and practical. What is there not to love?

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

A nice watch per Christmas

The watch arrived fast, was packed nicely and made a perfect Christmas present. The only thing to pay attention to is shipping to Ukraine: if the cost is over 150 Euro - custom tax of 10% needs to be paid when watch arrives at the customs in Kyiv

January 2, 2017
Unprompted review
Rated 2 out of 5 stars

Look good but poor quality

I have purchased a few of watches from dezeen watch store. They all look great, however the quality of the straps are terrible this is not a one off as it has happened with a uniform wares strap and a instrmnt strap. Both straps were unusable within months. The customer service by uniform wares was particularly bad as they expect you to simply replace the strap for the same one that will fall apart again for £70 or replace it with one that they claim is better quality for £100+

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi David,

Thank you your feedback.

Apologies for the issues regarding your watch straps and the follow up service you received from suppliers in regards to replacing them.

We are currently reviewing our policies in regards to faulty straps to improve the after care service following purchase. Along with working with suppliers on any issues we are made aware of in terms of quality to assist them better their products.

- Dezeen Watch Store customer service team

Rated 3 out of 5 stars

Inaccurate sizes quoted by Dezeen

Your records will confirm the watch is smaller than the size you quote. In your business (and in all watch purchases in particular) millimetres MATTER!

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Brian,

I am sorry to hear that you found difference in the sizing quoted. Can tell us the particular product page or watch style you are referring to so we can investigate and correct the issue? Was it the case size or depth that you found had a difference?

Thanks,

Caroline
Dezeen Watch Store

Rated 5 out of 5 stars

Great service

Unfortunately I first received a watch which didn't work. The customer service arranged a quick replacement so that the new watch still arrived in time before Christmas.

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Great

Online process easy, arrived before projected, well packages and high quality Product!!

January 2, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic watches and great service

I recently ordered two watches from the Dzeen watch store, the Instrmnt 01 by Pete Sunderland and Ross Baynham and the Tube Watch D38 Black by LEFF. I am delighted with both purchases, both are great watches. The website is well designed with great product images and details. The ordering process was quick and easy and I received both watches on time, well packed and in perfect condition. The Instrmnt 01 is particularly special for the price and is without doubt my favourite of the two.

January 2, 2017
Unprompted review
Rated 4 out of 5 stars

Good service, fast and trustworthy

January 2, 2017
Unprompted review
Dezeen Watch Store logo

Reply from Dezeen Watch Store

Hi Thorgeir,

Thank you for your positive feedback!

We are happy to hear you have been pleased with your purchase and your shopping experience.

- Dezeen Watch Store customer service team

Rated 5 out of 5 stars

Exellent experience

In early December I ordered a watch from the Dezeen Watch Store and I am delighted how quick easy the purchase went through. The watch arrived from the UK to Germany only three days later. I was very much impressed. I am very pleased with the watch and would recommend that company to anyone. The only drawback is that there are so many wonderful watches on display, so the temptation to go back an buy another ist great.

January 2, 2017
Unprompted review
Rated 3 out of 5 stars

great design, but problems with condensation

Love the design of my Hacker watch. Great the quick and free of charge delivery throughout Europe. After 5 month recurring condensation under the glass. Service said this will go away of it's own accord but can be helped along by keeping the watch in a warm dry place. That's what I am doing ever since from time to time...

January 2, 2017
Unprompted review

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