Took more than a month to get 2 books delivered and I eventually even got just one copy. Very bad delivery and customer care services. On top of it the delivery address was in London!
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I found the staff extremely helpful and pleasant, they were the nicest staff I have ever dealt with, and everything explained clearly, and nothing was too much trouble; the watches were deliv... See more
Bought four watches from Dezeen watch store.All totally top quality with designer looks. The watches were dispatched the same day I ordered them & arrived in well protected packaging. Looking forwar... See more
Almost never write reviews but Dezeen has such an innovative and stylish selection of watches (as well as good customer service) that I have made an exception. I have bought more than one watch from... See more
Company details
Information provided by various external sources
Dezeen Watch Store offers a carefully curated selection of timepieces by leading designers and independent brands. Our collection is constantly evolving to bring our customers a limited selection of the latest models, best-sellers and contemporary classics.
Contact info
8 Orsman Road, N1 5QJ, London
- +44 20 3327 1233
- www.dezeenwatchstore.com
4.3
Excellent
204 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Shipping and delivery was quick. Th …
Shipping and delivery was quick. The watch was a gift and she really loves it. Thanks!
January 2, 2017
Unprompted review
So so
Love the watch selection, the one I purchased is nice but the band is very low quality-breaking after 2 months. I'll replace it with a different brand but a little more quality control would be nice
January 2, 2017
Unprompted review
Reply from Dezeen Watch Store
Hi JG,
Thank you for your feedback and sorry to hear about your watch strap.
Looking through our correspondence we do not seem to have details of the issue you have had with your watch.
A member of our customer service team will email you directly to follow this up.
- Dezeen Watch Store customer service team
Lovely watch
First time I have purchased from this seller I would have no hesitation in recommending them to someone who is looking for a good timepiece delivered on time and exactly what i was looking for ,and a very good website ,thank you
January 2, 2017
Unprompted review
Impressive internet experience
I hadn't heard of Dezeen before my purchase. I loved their variety of watches and their descriptions. The watch arrived within less than a week in perfect condition. I would highly recommend them and will continue to buy my watches there.
January 2, 2017
Unprompted review
Quick, easy online purchasing.
Accurate online representation of watches, so I knew exactly what I was getting. No disappointments. The process was quick and easy to make a purchase online via Paypal. Prompt delivery one week later to Australia.
January 2, 2017
Unprompted review
Reply from Dezeen Watch Store
Hi Edwei,
Thank you for your positive feedback!
We are happy to hear you have been pleased with your purchase and your shopping experience.
- Dezeen Watch Store customer service team
Easy purchase, lots of trust
V happy about my free shipping - all across the seas and country! package came in fine condition - no damage. a positive experience and wouldn't be afraid to purchase from the watch store again
January 2, 2017
Unprompted review
I ordered two the bradly watches th …
I ordered two the bradly watches they arrived quikly in around 5 days which I liked , but one of the watches the hand of the hours wasn't pointing exactly on the time so I sent it back to them and it took around 6 weeks!!
They said at the beginning that they will replace the watch but they didn't, they fixed it
January 2, 2017
Unprompted review
Reply from Dezeen Watch Store
Hi Ahmad,
We are sorry to hear you have been disappointed with your experience.
Looking through our correspondence we do not seem to have details of the issue you have had with your watch.
A member of our customer service team will email you directly to follow this up.
- Dezeen Watch Store customer service team
A great selection of watches at ext …
A great selection of watches at extremely reasonable prices. Ordering was simple and my item arrived quickly. I would absolutely recommend Dezeen Watch Co.
January 2, 2017
Unprompted review
Super nice choice watches
January 2, 2017
Unprompted review
Amazing easy ordering process!
Very simple, straight forward process to place an order. Also very fast delivery service, with updates indicating when the parcel will be delivered!
January 2, 2017
Unprompted review
Really, really good - great service …
Really, really good - great service and excellent range.
January 2, 2017
Unprompted review
Customer service great. Watch I bou …
Customer service great. Watch I bought was a dud, stopped working a few days after it arrived.
January 2, 2017
Unprompted review
Reply from Dezeen Watch Store
Hi Peter,
Thank you for your feedback.
Sorry to hear you had issues with your timepiece not long after receiving it.
Looking through your correspondence with our customer service team, it looks like your issue was resolved and a replacement was arranged.
Please let us know if you have any further issues.
- Dezeen Watch Store customer service team
I couldn't have asked for a better …
I couldn't have asked for a better tranasction. Received the watch surprisingly quickly (in U.S.) and in perfect condition. Would highly recomnend. Many thanks.
January 2, 2017
Unprompted review
The design is good.However, the th …
The design is good.
However, the thickness of the watch is felt to be a little thick.
January 2, 2017
Unprompted review
Reply from Dezeen Watch Store
Hi Subok,
Thank you for your feedback.
We appreciate any customer reviews on their purchases as we can communicate these with the supplier to help them improve their products.
- Dezeen Watch Store customer service team
is a very cool store ! products are …
is a very cool store ! products are design quality
January 2, 2017
Unprompted review
Excellent service, fast delivery an …
Excellent service, fast delivery and fantastic range of unique time pieces
January 2, 2017
Unprompted review
The site claimed to have internatio …
The site claimed to have international shipping but cannot ship to Vietnam. I had to re-route to my Australia address. Fedex service was awful, called to set delivery time & show up another time.
December 31, 2016
Unprompted review
Reply from Dezeen Watch Store
Hi Bang,
Thank you for your feedback.
At this stage while we offer free worldwide shipping, there are some countries we are unable to ship to at this stage.
Apologies for the issues you had with your package being delivered, our current shipping service level unfortunately does not offer requested time slots for delivery. However we are looking into this and are hoping to introduced this service in the near future.
- Dezeen Watch Store customer service team
The Watch is great. I Loved the de …
The Watch is great. I Loved the design fit and feel. My only comment is that it cost more than expected when I received an import tax bill for about $20 extra from FedEx about a month after I received the watch. It would have been good to know about that ahead of time.
December 31, 2016
Unprompted review
Reply from Dezeen Watch Store
Hi Leonard,
Thank you for your feedback, we are glad to hear you love you watch.
Whilst we offer free shipping, the prices payable for watches on the site are exclusive of all local customs charges, duties or taxes payable for import of the watches into the territory to which the watches are to be delivered.
Such local customs charges, duties or taxes are the responsibility of the customer to pay. These details are outlined on our FAQ/Legal page on the website.
Following on from similar feedback early last year, we have since added a note about this at the checkout to inform the customer before they finalise their payment to ensure they aware of potential customs invoices they may receive.
- Dezeen Watch Store customer service team
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