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DezrezLegal Reviews 

423
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, friendly, and exceptionally helpful during house sales and purchases. Consumers appreciate the consistent updates, fast responses, and online tools that keep everyone well-informed at every single stage. Conversely, a small portion of people felt frustrated by slow response times and unexpected delays during their transactions. Some reviewers were not happy with the poor communication and unhelpful support encountered when dealing with post-completion issues. A few customers also noted that unresolved problems and chain complications made the overall process much more stressful.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and professional service throughout their... See more

Service

Consumers find service to be positive and appreciate the helpful support received during property purchases... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being courteous,... See more

Response time

Customers had ambiguous experiences with response time. Many reviewers praised the fast communication, noting... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is smooth and well-updated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone I spoke to at Dezrez was courteous and helpful. My solicitor, Sara, worked very hard throughout a protracted moving process. I was kept fully informed at all times, and she was caring and su... See more

Company replied

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did eve... See more

Company replied

Rated 5 out of 5 stars

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their con... See more

Rated 5 out of 5 stars

Shani and team helped make our whole house sale experience as smooth as possible. The web portal gave transparency and kept us up to date which was especially important to us as we are based overseas.... See more

Company replied


Company details

  1. Real Estate Attorney

Written by the company

DezrezLegal provides a seamless and efficient conveyancing experience, putting people at the centre of every transaction. Whether you're buying, selling, remortgaging or transferring equity, our expert team is dedicated to making the process as smooth and stress-free as possible, offering more certainty and less hassle. We understand that moving house can be one the most stressful times in your life and conveyancing can be complex, which is why we leverage cutting-edge technology and streamlined processes to minimise delays and get you to completion faster. Our tight integration with the Dezrez state agent CRM offers a unique advantage, allowing for a smoother exchange of information and reducing the need for you to repeat details. Whether your estate agent uses Dezrez CRM or not, our focus on technology and customer service means you have a better experience. We pride ourselves on clear communication, proactive updates and personalised service, ensuring you're kept informed every step of the way. Our commitment to exceptional customer service has been recognised with awards, including being named Customer Service Champions at the British Conveyancing Awards in both 2022 and 2024, and being shortlisted again for 2025. Choose DezrezLegal for a faster, more efficient and less stressful conveyancing experience – one that prioritises your needs and delivers more certainty, less hassle, with people at the centre.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

423 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(423)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A highly recommended service.

Not having sold a property for some forty years, using a Conveyancer was completely new to me. Dezrezlegal soon removed any possible doubts I had. Their fast moving team were impressive with their consistent feedback. In fact it was the buyers Solicitor that caused a delay. Dezrezlegal were fault free. A fixed fee from the start was also very reassuring. Excellent service.

March 2, 2026
Rated 5 out of 5 stars

Responsive, get job done!

They were great for our house sale, especially Kate Packer. Had a few hiccups with chain but Kate kept at it and got the job done. Will use for our purchase, definitely recommend.

February 23, 2026
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Reply from DezrezLegal

Hi Bob! Thank you for taking the time to provide this feedback. Your kind comments and recommendation are greatly appreciated and Kate and the team will be thrilled.

Rated 5 out of 5 stars

You kept me informed all the way from…

You kept me informed all the way from the beginning my case was a difficult one because of the circumstances I thought you handled my conveyancing brilliantly

February 13, 2026
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Reply from DezrezLegal

Hi Michelle! Thank you for taking the time to provide this feedback. Your kind comments are greatly appreciated and the team will be thrilled. Wishing you all the best.

Rated 5 out of 5 stars

Superb

Great updates throughout the process. Cerys Gregory was excellent throughout

February 20, 2026
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Reply from DezrezLegal

Hi Tom! Thank you for the lovely feedback. Cerys and the rest of the team will be thrilled to read these comments. Wishing you all the best!

Rated 5 out of 5 stars

Smooth process all the way through

Smooth process all the way through. Company kept us informed and up to date. Very happy

February 19, 2026
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Reply from DezrezLegal

Hi Michael! We're so glad we could make the process smooth for you! We greatly appreciate your kind comments. Wishing you all the best.

Rated 5 out of 5 stars

Great from start to finish

Bought my first property with DezrezLegal and couldn’t be happier. Shani was brilliant throughout, great communication, very helpful and always on it. Made a stressful process feel easy. Thanks again!

February 5, 2026
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Reply from DezrezLegal

Hi Marcello! Thank you for taking the time to provide this feedback. Your kind comments are greatly appreciated and Shani and the team will be thrilled. All the best in your new home!

Rated 5 out of 5 stars

Would recommend

I couldn’t rate Dezrez Legal highly enough and would like to extend my sincerest gratitude to the team.

Our solicitor, Brunilda, was absolutely outstanding. She was extremely professional, friendly, caring, proactive, and kept us fully updated at every stage. Whenever we had a question or enquiry, she responded immediately and was always just a phone call or email away.

Moving house is stressful enough, especially with a young family. However, Brunilda went above and beyond to make the entire process as smooth and straightforward as possible. Her communication, reassurance, and efficiency made a huge difference, and we cannot thank her enough for the support she provided throughout the whole process.

We will definitely be recommending Dezrez Legal. Five stars hardly feels enough to express our appreciation.

A huge thank you in particular to Brunilda for her exceptional support

February 17, 2026
Unprompted review
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Reply from DezrezLegal

Hi Kerry! Thank you for taking the time to provide this fantastic feedback. Your kind comments and recommendation are greatly appreciated and Brunilda and the team will be thrilled. Wishing you and your family all the best in your new home!

Rated 5 out of 5 stars

great legal team.

we were kept up to date all through the sale. we were given a price for the sale and that is what we paid, there were no hidden surprises. every one in the team who we dealt with were very good and explained anything we did not understand. all in all they did very welland i would recomend giving them a try.

January 30, 2026
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Reply from DezrezLegal

Hi David! Thank you for taking the time to provide this wonderful feedback. We're thrilled to have made the process smooth and surprise-free! All the best in your new home!

Rated 4 out of 5 stars

Dezrez helped us to sell our property quickly

Dezrez helped us to sell our property in just over three months which was great. Their fees were competitive and the online system good to follow although a lot of updates were not relevant to our sale. We struggled to reconcile the completion statement to our estimate but got their in the end. On receipt of funds from the purchasers Dezrez told us they would instruct our estate agents to release the keys. We were not happy with that but shortly after we received the funds from Dezrez and instructed our agents. This was achieved early on completion day which was excellent.

January 23, 2026
Rated 5 out of 5 stars

Worked with this conveyancer for a…

Worked with this conveyancer for a first home purchase and found the main exchange process generally smooth, despite needing to make minor corrections. They’d earn a 3-4 star rating based on that, although their response time was rather slow. However, the post-completion experience was disappointing. The seller violated the contract by removing all furniture, and the post-completion team was not at all helpful in resolving this issue. Even two months later, there’s been no progress, and I've had to look for outside legal assistance, which is unsatisfactory. Proceed with caution.

January 22, 2026
Unprompted review
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Reply from DezrezLegal

Hi Patrick. Thank you for taking the time to provide this feedback. While we appreciate your initial comments, we are truly sorry to note the content of the rest of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please kindly respond to our request for further information so that we may investigate matters for you.

Rated 5 out of 5 stars

Superb!

Dezrezlegal were superb from start to finish in dealing with the sale of our property and our onward purchase. Victoria Evans was our conveyancer and was so helpful, professional and efficient. I would highly recommend.

January 22, 2026
Unprompted review
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Reply from DezrezLegal

Hi Rosarie! Thank you for taking the time to provide this feedback. Your kind comments and recommendation are greatly appreciated and Victoria and the team will be thrilled. All the best in your new home!

Rated 5 out of 5 stars

I couldn’t rate Dezrez Legal highly…

I couldn’t rate Dezrez Legal highly enough. What turned into a difficult and stressful transaction due to complications further down the chain was handled brilliantly by Samantha Matthews. She did everything possible to keep the process moving, kept us regularly updated, and provided clear, sound advice throughout, which really helped us stay the course.

January 6, 2026
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Reply from DezrezLegal

Hi Lisa! Thank you for taking the time to provide this feedback. Your kind comments are greatly appreciated and Samantha and the team will be thrilled. All the best in your new home!

Rated 1 out of 5 stars

One of the worst solicitors I have ever…

One of the worst solicitors I have ever dealt with. Communication was extremely poor — I constantly had to chase for updates, and even then issues were not resolved. The estate agent also warned me about their service and has since removed them from their recommended solicitors due to repeated problems.

Months after completing the purchase of my property, I am still dealing with issues caused by their incompetence. I paid management fees to the solicitors after being assured these would be forwarded to the management company, only to receive a bill four months after moving in because they failed to pay it.

I rarely write reviews, but I feel it’s important to warn others: avoid these solicitors at all costs.

January 12, 2026
Unprompted review
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Reply from DezrezLegal

Hi Morgan, we are truly sorry to note the content of your review. These comments are certainly not representative of the usual and expected exemplary levels of service that we provide. Please kindly respond to our request for further information so that we may investigate matters for you.

Rated 5 out of 5 stars

Extremely Professional

Extremely Professional. Kept weekly up to dates and made the process straight forward and simple, not an easy task with moving home. Would recommend highly

December 15, 2025
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Reply from DezrezLegal

Hi Janeanne! Thank you for taking the time to provide this feedback. Your kind comments and recommendation are greatly appreciated and the team will be thrilled. All the best in your new home!

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