Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
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See what reviewers are saying
We went in with a sofa name and style in mind. Easily located in the store. The assistant was approachable, knowledgeable and supportive. (Even offered us coffee!)
I found the young man who helped me with my decision and handled the whole process was very polite, friendly and most importantly, he wasn’t pushy.
Company replied
Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helpe... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, explained everything clearly and pointed us right directions of a sofa.
June 16, 2026
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Very good experience from start to…
Very good experience from start to finish, the girl that served me was amazing explaining every detail and also had a lovely cup of tea 🤗
June 8, 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Mariya,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
No messing straight to were you want to…
No messing straight to were you want to be we now have what we want
June 6, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Great attentive service and very professional…thankyou
Great service and very professional…Thankyou…👍
June 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
I visited for the second time in a…
I visited for the second time in a buying journey. It is very satisfactory over time and worth the money. I would like to recommend DFS for sofa purchase. The staff was very good.
June 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Linda Minda
assistant (Ashleigh) very good service and extremely helpful with good
Knowledge of what we needed
June 13, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Was welcomed when I came I to the shop…
Was welcomed when I came I to the shop but wasn't hounded which I liked, he left us to it then we got him to answer questions, the guy was very knowledgeable which was great, wasn't pushy like I've had in other shops,made us feel comfortable with our purchase
June 11, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and friendly staff.
Very helpful and friendly staff.
Explained everything very well. I would definitely use them sgain
June 11, 2026
Reply from DFS Furniture - Aberdeen
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
It was lovely visiting the Aberdeen…
It was lovely visiting the Aberdeen shop yesterday - Staff were welcoming and very friendly
They were extremely knowledgably about products
hey were not in the bit pushy about buying which is a major plus for me ! 5 Star service!!
I look froward to receiving my new sofa!
On the whole it was a lovely experience and will definitely be recommending the store to family & friends. thank you so much x
June 10, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
The Staff was friendly and helpful and…
The Staff was friendly and helpful and nothing was too much trouble for them.
June 9, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Simon was a very helpful and friendly…
Simon was a very helpful and friendly salesman but not pushy. We went to have a look around on the Saturday 6 June 2026 and saw a sofa we liked but wasn't sure if it worked for the room we were thinking of so took details and Simon sent us by email the dimensions. So went back in yesterday 9 June and bought the sofa. Excellent service and Simon made us laugh too. Good work Simon!
June 9, 2026
Reply from DFS Furniture - Aberdeen
Hello Paige,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Simon.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
I knew exactly what I was looking for…
I knew exactly what I was looking for before I went to DFS, but the staff was on hand to help. Had my eye on the Ted Baker corner sofa and loved it soon as I saw it. Ashley was amazing and got my order through and I am over the moon and cannot wait for my new sofa to arrive.
June 9, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
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