Ashleigh was absolutely lovely. Nothing was too much trouble. Definitely a people person. Answered any questions we had, knowledgable about the stores products. She arranged everything with ease and e... See more
Company replied
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See what reviewers are saying
We went in with a sofa name and style in mind. Easily located in the store. The assistant was approachable, knowledgeable and supportive. (Even offered us coffee!)
I found the young man who helped me with my decision and handled the whole process was very polite, friendly and most importantly, he wasn’t pushy.
Company replied
Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helpe... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I love the furniture BUT
I love the furniture. But the customer service team!.
First I received the wrong colour feet. I received the new one. And they aren't even the same ones let alone the colour. Sent pictures last time and now I have to send more. Come on Dfs !!!
June 17, 2026
Unprompted review
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Simon was really helpful and took his…
Simon was really helpful and took his time to explain everything.
June 28, 2026
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The member of staff went above and…
The member of staff went above and beyond to help us from the moment we entered the store. She let us see all the different variations of the sofa we had picked to make sure we got exactly what we wanted
June 26, 2026
Reply from DFS Furniture - Aberdeen
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Staff are/were very friendly and…
Staff are/were very friendly and helpful. Unfortunately your system crashed and we had to return to the store in Aberdeen to have our table and chairs reordered, other than this glitch we wer very pleased with the attitude of the staff we dealt with.
June 26, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Chris was very easy to deal with
Chris was very easy to deal with and made the whole process simple and straight forward.
June 25, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Recliner mechanism bracket snapped on…
Recliner mechanism bracket snapped on chair. DFS Won't sort it even fir a paid by me repair. Was directed to Emmiera Groupy DFS saying they would repair it who charged an £84 non refundable inspection fee. Was advised they could not get part. No help from DFS whatsoever. What's the point of giving a 15 year warranty on the frame if you can fix when broke and can't direct me tvo somewhere else. Get your act together DFS
Add on - I am quite willing and happy to pay for any repair and know the parts on recliner are only guaranteed for 2 years but it's the fact that a perfect fly good leather suite can't be repaired
June 15, 2026
Reply from DFS Furniture - Aberdeen
Good morning Mr Trickett,
Thank you for taking the time to share your feedback with us, we are sorry to hear you are experiencing an issue with your furniture and appreciate this is frustrating for you. Your original furniture was delivered in 2017, due to this the manufacturing warranty for the reclining mechanism expired in 2019 as only the main body frame and springs is covered for the extended period of 15 years, please accept our apologies for any confusion caused regarding this.
Kind Regards,
Holly M
DFS Customer Support
I had a great time shopping in DFS…
I had a great time shopping in DFS store. The staff are so helpful and the assistant that served me helped me pick a sofa.
June 19, 2026
Reply from DFS Furniture - Aberdeen
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
The salesman was nice and didnt…
The salesman was nice and didnt pressure us into buying the sofa and was helpful and answered all my questions
June 21, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Staff very friendly
Staff very friendly, helpful and explained everything to make my purchase easier to complete.
June 22, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Details were clear
Details were clear, coffee was offered. Overall an easy purchasing experience.
June 20, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
DFS, what you would expect
Lee was very helpful and fully described the sofa functions completely. Very informative on the extras available. All in all a good experience.
June 20, 2026
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
We went to buy a sofa and were met by…
We went to buy a sofa and were met by Chris. What a lovely gentleman, he made us feel so welcome and his knowledge about the range of sofas was exactly what we needed. He explained everything and how the whole ordering process worked. We were delighted with the professionalism and would highly recommend this store.
June 18, 2026
Reply from DFS Furniture - Aberdeen
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very good
Very good, friendly service, good knowledge of products and no hard sell - very impressed.
June 18, 2026
Reply from DFS Furniture - Aberdeen
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Kind Regards,
Vanessa
DFS Customer Support
Staff were very helpful when I was…
Staff were very helpful when I was quite particular about colours, was able to
View samples in store
June 17, 2026
Reply from DFS Furniture - Aberdeen
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Our purchase
Very helpful. Took the time to explain everything, answer our questions and measured to make sure that the purchase would fit through the door.
June 17, 2026
Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
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