Ashleigh was a pleasure to deal with. What a nice, friendly lady, she is a people person for sure. She knew exactly what she was talking about with regards to the sofa we bought. She answered any que... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service, offered refreshments whilst we went through our requirements and order purchase, kids were also offered refreshments . Simple easy no hassle procedure and efficiently helpe... See more
Company replied
Very helpful member of staff who was also friendly and efficient. Purchase of a sofa bed was completed with clear information provided.
Fantasticnl experience in the store. Staff very knowledgeable and gave us space rather than crowd us as shoppers. Would happily recommend this store to anyone.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Bedford Road, AB24 3LH, Aberdeen, United Kingdom
- 0333 999 9809
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and courteous staff and…
Professional and courteous staff and quality product
June 28, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
The sale assistant was very helpful…
The sale assistant was very helpful and knowledgeable.
July 5, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The Staff was amazing every step of the…
The Staff was amazing every step of the way vary helpful with all the many questions we had
July 5, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Great service and John explained…
Great service and John explained everything in detail for me to help me make the best decision for myself today and I am delighted with my sofa.
July 5, 2026
Reply from DFS Furniture - Aberdeen
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Met at the door by a knowledgeable…
Met at the door by a knowledgeable salesperson, Ashley. She was able to listen to my budgetary constraints and desires and helped find something that met both in a timely fashion.
July 4, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Anne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello Dave,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable
Very helpful and knowledgeable
very pleasant lady. thank you!
July 3, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The customer service was top-notch
The customer service was top-notch. I had a great experience placing my order. The entire process was smooth and professional, and I look forward to ordering from you again.
July 2, 2026
Reply from DFS Furniture - Aberdeen
Hello Abiodun,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good customer service
Good customer service without being pushy. Was welcomed on entry to store & was given information on where to find the sofas we were looking for then left to browse. Simon was very helpful & answered all our questions.
July 2, 2026
Reply from DFS Furniture - Aberdeen
Hello Doreen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
very kind young man assisted with the…
very kind young man assisted with the sale. vert helpful and informative
July 2, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
John the salesman
John, your salesman , was very good, friendly , just a nice lad , left us to look at what we were after but always there to help !!!
July 1, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Amazing customer service from John
John was very helpful in finding the perfect sofa that fit our requirements while also showing a lot of patience since I was with my little girl and got pulled away a lot. Thank you 🙏
June 30, 2026
Reply from DFS Furniture - Aberdeen
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Customer experience was great from the…
Customer experience was great from the moment we stepped through the door. Great assistance choosing and very useful advices were given!
June 30, 2026
Reply from DFS Furniture - Aberdeen
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Sales assistant was excellent in every…
Sales assistant was excellent in every way very helpful and knowledgeable and nothing was too much trouble is all sales assistants were this good life would be easy when purchasing goods
June 30, 2026
Reply from DFS Furniture - Aberdeen
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Lovely experience
Lovely experience. Very helpful staff. They were so patient with us. Very happy with the service.
June 30, 2026
Reply from DFS Furniture - Aberdeen
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
I love the furniture BUT
I love the furniture. But the customer service team!.
First I received the wrong colour feet. I received the new one. And they aren't even the same ones let alone the colour. Sent pictures last time and now I have to send more. Come on Dfs !!!
June 17, 2026
Unprompted review
Reply from DFS Furniture - Aberdeen
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Simon was really helpful and took his…
Simon was really helpful and took his time to explain everything.
June 28, 2026
Reply from DFS Furniture - Aberdeen
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.