Been looking for the right sofa for my living room and struggled to get one to fit until I visited here so many to choose from !! The place smelt amazing staff were more than helpful once I had decide... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
My sales advisor, Callum H was absolutely brilliant. He didn't make anything feel forced (which would have sent me in the other direction!), he had a laugh with me, provided me with refreshments and m... See more
Company replied
The attention and knowledge of the sales young lady attending to us was first class. She was very knowledgeably about all the products we looked at. Looking forward to receiving my furniture . Unfor... See more
Company replied
Once I decided on the couches I wanted at the Aintree store I approached your staff member Matt. He explained everything clearly and as I could not accept delivery before my given date Matt explained... See more
Company replied
Company details
- Furniture Store
- also in
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service at DFS Aintree this…
Great service at DFS Aintree this evening from start to finish answered all our questions and got the best deal to suit us.
Thanks for all your help, you are a credit to the DFS Team.
October 5, 2026
The lady that served me was so nice and…
The lady that served me was so nice and very helpful
October 5, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Looked for a sofa for 10months
Been looking for the right sofa for my living room and struggled to get one to fit until I visited here so many to choose from !! The place smelt amazing staff were more than helpful once I had decided on what I wanted I was done and dusted within 15mins
October 3, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
My sales advisor
My sales advisor, Callum H was absolutely brilliant. He didn't make anything feel forced (which would have sent me in the other direction!), he had a laugh with me, provided me with refreshments and made the whole experience an enjoyable one.
September 26, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Sofa shopping
We spoken to the manager today at aintree dfs he was very helpful friendly and informative
October 4, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service from Andrew…
Excellent customer service from Andrew in store, made the process of sofa picking easy very helpful and went out of his way to make sure the sofa was delivered quickly.
October 4, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
It was a really lovely experience
It was a really lovely experience. Matt made the whole process very easy to understand. Very excited to get our new sofa
October 3, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for leaving us a 5* review. We are really happy that Matt met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Matt was incredibly helpful and…
Matt was incredibly helpful and professional. Great experience and looking forward to receiving my new cushions.
October 3, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello Eve,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
Customer service was excellent. I never felt pressured. All my questions were answered by Richard
October 2, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
What I liked about Jack was he very…
What I liked about Jack was he very polite and explained everything in detail, he never pushed us into buying, he let us look round in peace but was there if we had questions.
October 2, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Sarah was great
Sarah was great, explained everything and helped us to decided without feeling any pressure, very friendly and knowledgeable.
October 1, 2026
Reply from DFS Furniture - Aintree
Hello Nicky,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
All staff was extremely friendly.
All staff was extremely friendly.. no pestering..was given time to browse. I was dealt with by Callum. Who made the process a nice experience.
October 1, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Callum.
Kind Regards,
Jordan
DFS Customer Support
Sarah the sales assistant explained…
Sarah the sales assistant explained everything to us asked our preferences,looking forward to getting our couches.10 out of 10 for Sarah 😁
September 30, 2026
Reply from DFS Furniture - Aintree
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
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