I visited the DFS Aintree store to buy a sofa and was assisted by one of the staff members, Celine. She was absolutely amazing from start to finish. She took the time to talk me through all the optio... See more
Company replied
Location
Switch locationAintree Way, Racecourse Retail Park Unit 11, L9 5AN Liverpool, GB
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See what reviewers are saying
Sales assistant Jessie was lovely . Answered all our questions made buying the sofa a pleasant experience. Sometimes I find some sales assistants to be to over powering but Jessie was realy lovel... See more
Company replied
The staff member was very friendly, professional, and helpful. They helped me build and customise my sofa, gave me useful advice, and made the whole process easy and stress-free. I really appreciated... See more
Company replied
We felt we could look around and ask for details of chairs we liked and staff were friendly and informative and were not pushy. We saw Leighton at the Aintree store and he kindly answered our question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Aintree Way, Racecourse Retail Park Unit 11, L9 5AN, Liverpool, United Kingdom
- 0333 999 9846
4.9
Excellent
4K reviews
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The gentle selling the couch was…
The gentle selling the couch was amazing, took his time, gave me advise and was lovely and polite
July 7, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Aintree
Hello Danielle,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Matt was very helpful and friendly
Matt was very helpful and friendly. He explained everything thoroughly and provided excellent customer service
July 7, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Beds
Only took five minutes for the lady to do the paperwork and we were done fantastic service .
July 5, 2026
Reply from DFS Furniture - Aintree
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
No hassle at all ordering a sofa Matt…
No hassle at all ordering a sofa Matt was so helpful, explained everything best service
July 6, 2026
Reply from DFS Furniture - Aintree
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales assistant was Sarah she was…
Sales assistant was Sarah she was really helpful & pleasant
Really good experience and she knew answers to all my questions
Thank you
July 5, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The lovely Celine
The lovely Celine, was very professional, friendly, incredibly helpful and knowledgeable. Very customer focused, a great shopping experience.
July 5, 2026
Reply from DFS Furniture - Aintree
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Matt was great explained everything
Matt was great explained everything, very clear, really nice guy, great overall experience
July 4, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
We have good experience and polite…
We have good experience and polite service the staff he was good.
July 4, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Matt was extremely helpful and friendly…
Matt was extremely helpful and friendly nothing was to much trouble for him really nice young man
July 4, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Order places waited over two months for…
Order places waited over two months for them to deliver to the shop instead of my home by mistake. They processed to build the table in store thinking it was delivered for display. Had to reorder and was told it would be 2/3 weeks only to find out we are having to wait another 7 weeks. Can’t tell you how poor the service has been. Never again from DFS.
May 12, 2026
Reply from DFS Furniture - Aintree
Good morning,
We are very sorry to hear about your experience. This is disappointing and not the level of service we aim to provide our customers.
After reviewing your order, we can confirm that the store has provided the relevant options in line with your consumer rights. We are sorry to hear that you remain unhappy with this outcome. We have requested that you are contacted directly to discuss this further within the next 72 hours.
We sincerely apologise for any inconvenience this may have caused.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Aintree
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Staff member Celine was very good
Staff member Celine was very good, left us to look around then when we were ready gave us all the information we required about the sofa that we had chosen, very pleasant. Aintree store.
June 25, 2026
Reply from DFS Furniture - Aintree
Hello Mrs Smith,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Celine.
Kind regards,
Lia
DFS Customer Support
Sarah from Aintree store was so helpful…
Sarah from Aintree store was so helpful ,and made my purchase today seamless .
July 1, 2026
Reply from DFS Furniture - Aintree
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Completely stress free process both on…
Completely stress free process both on store and when I then go boned to place my order. I have bought from Dfs before and the furniture quality is second to none. I love the fact the staff don’t put pressure to make an order straight away
July 1, 2026
Reply from DFS Furniture - Aintree
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very friendly professional and…
Very friendly professional and efficient was Celine .
Very clear and informative
June 28, 2026
Reply from DFS Furniture - Aintree
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Good company to deal with great staff…
Good company to deal with great staff Mat was a pleasure this is the third time we have used dfs would recommend this company 👍
June 28, 2026
Reply from DFS Furniture - Aintree
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great range of items very knowledgeable.
Great range of items very knowledgeable staff and very friendly
June 28, 2026
Reply from DFS Furniture - Aintree
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Aintree
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Richard was very nice and helpful and…
Richard was very nice and helpful and was very friendly and easy to talk to. We loved our selection and ended up getting a great deal!
June 26, 2026
Reply from DFS Furniture - Aintree
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Richard.
Kind Regards,
Jordan
DFS Customer Support
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