Mike was very helpful when it came to picking the right sofa for us. He gave us options of different sofas and took his time in helping us. Customer service was amazing, cannot fault the assistance we... See more
Location
Switch location1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG Ashford, GB
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See what reviewers are saying
Charlie at the Ashford Retail Park branch was very helpful, showing myself and my friend the various power recliner chairs available and specifically those with lumbar support and tilting headrest fo... See more
Company replied
We were served in the Ashford branch by Freddie. What can I say? He was excellent in every way. His approach and customer skills were impeccable and he covered all aspects of buying the furniture wit... See more
Company replied
Our sales rep was brilliant. He was polite, helpful, he was knowledgeable, attentive but not pushy. Feel like we totally trusted him and his intentions. Made us feel comfortable and cleverly (bu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
1 Barrey Road, Unit 1a Ashford Retail Park, Sevington, TN24 0SG, Ashford, United Kingdom
- 0123 350 3089
4.9
Excellent
5K reviews
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Reply from DFS Furniture - Ashford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
I had a great experience with both of…
I had a great experience with both of the team from the word go. The team was also excellent when my sofa was about to be delivered on the wrong day and they were able to help me . So many thanks to Freddy ,he is very helpful and welcoming.
May 20, 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Fred from dfs in Ashford Kent was…
Fred from dfs in Ashford Kent was absolutely brilliant with our purchase of our new sofas and sideboard units that we need.
May 23, 2026
Reply from DFS Furniture - Ashford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Nice and unpressurised sale
May 22, 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Ashford
Good afternoon Jason,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good quality and look nice …
Good quality and look nice and beautiful and design is very good and very good service for costumer
May 11, 2026
Reply from DFS Furniture - Ashford
Good afternoon Manab,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
no pressure from staff
no pressure from staff, was able to browse in peace until we were ready to approach a staff member
May 17, 2026
Reply from DFS Furniture - Ashford
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
They made you welcome
They made you welcome. They offered you a coffee or a tea and listen to what you have to say and what you wanted ordered brilliant.
May 17, 2026
Reply from DFS Furniture - Ashford
Good afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Mike DFS Ashford
Visited DFS Ashford today and already knew which sofa I wanted, but I still wanted to say how great the service was. Mike was extremely helpful, professional, and knowledgeable throughout the whole process. He made everything easy and stress-free without being pushy at all. Really appreciated his friendly attitude and excellent customer service. A credit to the store — thank you, Mike!
May 16, 2026
Reply from DFS Furniture - Ashford
Good morning,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Very nice young man Charlie was…
Very nice young man Charlie was personable and professional
May 16, 2026
Reply from DFS Furniture - Ashford
Good morning Anita,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Ashford
Good afternoon Harry,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The customer service by the staff name…Priya was so excellent
The customer service by the staff name Priya was so excellent. She was so patient and very engaging. She is just amazing
May 13, 2026
Reply from DFS Furniture - Ashford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Buying a new sofa
Staff made me and my family very welcoming and allowed us to take a look around before coming to any decisions. Was offered a hot beverage. When liked a sofa, was able to chat and get all necessary information needed to purchase a brand new sofa. Our advisor Charlie was very helpful
April 13, 2026
Reply from DFS Furniture - Ashford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Attentive and knowledgeable staff
Attentive and knowledgeable staff made the whole process of selecting a sofa stress free. We were given space to discuss and explore the ranges on display but staff were there as soon as we had questions. Lovely to be offered a hot drink too!
May 12, 2026
Reply from DFS Furniture - Ashford
Good morning Celia,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
The staff Mr Freddy was very…
The staff Mr Freddy was very experienced, helpful and professional.
May 12, 2026
Reply from DFS Furniture - Ashford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
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