We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more
Company replied
Location
Switch locationHindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff member gave us the space to look around without being in the way, gave us all the information we wanted when we wanted it, especially as we were looking at a couple of suites so excellent se... See more
Company replied
Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more
Company replied
Friendly , informative staff. Not pushy, give you space and time to decide. Clearly explained everything regarding our purchase. Karen at the Barrow branch was extremely patient. This is our seco... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom
- 0333 999 9537
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service and very…
Excellent customer service and very informative, thanks Callum for all your help
August 16, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your lovely review with us.
Kind regards
Holly M
DFS Customer Support
I came in looking for a small sofa to…
I came in looking for a small sofa to fit a tight area and Stuart the manager helped us find exactly what we needed. Great service would highly recommend!
August 15, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly helpful staff
Friendly helpful staff, who explained everything step by step, no pressure to choose my sofa.
August 13, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
My Dad ordered a sofa
My Dad ordered a sofa, staff were very professional & attentive. Look forward to receiving sofa.
August 12, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello Tracey,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff especially Karen were very…
The staff especially Karen were very polite and helpful,
August 9, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff very helpful polite but did not…
Staff very helpful polite but did not gound you.
August 9, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Didn't mither me just let me look until…
Didn't mither me just let me look until I needed help from Karen
August 6, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience, the Barrow DFS staff catered to all our needs and helped ensure we got the sofa we came for.
July 19, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello Michael,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service. Took time to make answer all of my questions. No pushy sales people , just genuinely seemed to want to make sure that what I was choosing was right for me.
August 3, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
New Corner Unit
Our individual concerns were discussed in depth ensuring all of these were resolved.
July 28, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine E
DFS Central Customer Support
We had already decided on the suite we…
We had already decided on the suite we liked which suited our needs. Having had the same old suite for 40 years we knew what we wanted. The male assistant did not hassle me. Asked me if I needed help and showed me to the suite. When I was ready he came over and talked me through everything and answered all my questions.
August 3, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were greeted warmly but not…
We were greeted warmly but not pressured. The adviser knew about the furniture we were interested in and helped us to choose a sofa. They allowed me to bring the swatch book home for a quick check of what colour would go best with the furniture we already have. It was a really nice shopping experience.
August 2, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Ryan's service was fantastic
Ryan's service was fantastic - super informative without overloading, easy to communicate with, and not pushy with offers or add-ons. Our sofa purchase was made simple and smooth thanks to him, would absolutely buy a sofa with Ryan's help again.
August 1, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Ryan met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Callum was spot on and very helpful
August 2, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.