DFS Furniture - Barrow-in-Furness Reviews 

2,433
TrustScore 5 out of 5

5.0

Hindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more

Company replied

Rated 5 out of 5 stars

The staff member gave us the space to look around without being in the way, gave us all the information we wanted when we wanted it, especially as we were looking at a couple of suites so excellent se... See more

Company replied

Rated 5 out of 5 stars

Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more

Company replied

Rated 5 out of 5 stars

Friendly , informative staff. Not pushy, give you space and time to decide. Clearly explained everything regarding our purchase. Karen at the Barrow branch was extremely patient. This is our seco... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom

  • 0333 999 9537

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(2,433)

95,679 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our visit today at dfs in barrow was…

Our visit today at dfs in barrow was lovely and relaxing, staff were fantastic .had a slow walk around with nobody following us .the staff were there if we needed help which was brilliant. We came out with our choice of furniture and were very happy .full points for customer service.s.howlett

June 5, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We would definitely recommend DFS. The customer service we received was…

The customer service we received was second to none! Stuart the sales representative was friendly and very knowledgeable, he made us feel comfortable and confident that our purchases were just right for our needs. The whole sales process was smooth and easy, he explained everything thoroughly! We will definitely use DFS again.

June 2, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello Barbara,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Stuart was polite and very helpful…

Stuart was polite and very helpful through the experience, giving advice and explaining it x thank you I am looking forward to my sofa coming

May 31, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Brilliant service, well mannered staff

Brilliant service, will definitely use again

May 29, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Callum explained everything clearly

Callum explained everything clearly, got good deal on new sofa & chairs. Very helpful.

May 28, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello Deila,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Both the sales personnel in Barrow and…

Both the sales personnel in Barrow and Manchester were great. Matt from Barrow and Ish from Manchester. Their help was really appreciated

May 20, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Experience 10 /10

I had a very informative, professional & relaxed experience choosing my French connection furniture today. It was a pleasure to be helped by Mathew in your Barrow store. Thankyou for being patient & the coffee!

May 27, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello Deborah,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service, lovely relaxed but professional atmosphere

May 23, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello Mr & Mrs Jackson,

Thanks for this fabulous review, we appreciate you sharing it with others!

Kind Regards

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpfull

May 19, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello Dawn,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Really helpful and knowledgeable about…

Really helpful and knowledgeable about each product, took the time to explain things clearly and thoroughly. Friendly and approachable, despite us coming in just before closing time.

May 21, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great service and knowledge

Great service and knowledge from the sales assistant Matthew. He explained everything so we understood and was patient with any questions. Great to see a peer review of the order by another member of staff who checked we were getting what we wanted.

May 21, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Karen was fantastic

Karen was fantastic, friendly and knowledgeable, I didn't feel pressured or harassed, a great experience all together.

May 19, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good morning Louise,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had an excellent experience we were…

We had an excellent experience we were very well looked after Ryan did a great job

May 19, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Good Afternoon,

We really appreciate you taking the time to give us a 5* rating, thank you very much!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful

May 17, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish, Karen was very friendly, knowledgeable and attentive. When my partner and I entered the store she greeted us both and offered her assistance if required before allowing us the time to browse the range on offer. When we had decided on the sofa we wished to purchase she helped us through the process, offered in-depth knowledge on both the sofa and the additional optional extras without being pushy allowing us to make an informed decision. Karen made the whole process both easy and efficient.

May 10, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Would highly recommend

Great experience looked around at ease though help was readily available when required. Stuart took my order he was very friendly explained everything available with my choice of sofa he was knowledgeable and professional .The store was bright clean and had lots of choice .

May 13, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

I thought all the staff were excellent…

I thought all the staff were excellent particularly Mathew who took our order. We are looking forward to receiving our furniture.

May 13, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Fast

Fast, polite and efficient, after id chosen my sofa, I received all necessary information, made the payment and I was out the door, excellent service.

May 9, 2026
DFS Furniture - Barrow-in-Furness logo

Reply from DFS Furniture - Barrow-in-Furness

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look