We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more
Company replied
Hindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB
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We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more
Company replied
The staff member gave us the space to look around without being in the way, gave us all the information we wanted when we wanted it, especially as we were looking at a couple of suites so excellent se... See more
Company replied
Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more
Company replied
Friendly , informative staff. Not pushy, give you space and time to decide. Clearly explained everything regarding our purchase. Karen at the Barrow branch was extremely patient. This is our seco... See more
Company replied
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
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Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom
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Our visit today at dfs in barrow was lovely and relaxing, staff were fantastic .had a slow walk around with nobody following us .the staff were there if we needed help which was brilliant. We came out with our choice of furniture and were very happy .full points for customer service.s.howlett

Reply from DFS Furniture - Barrow-in-Furness
The customer service we received was second to none! Stuart the sales representative was friendly and very knowledgeable, he made us feel comfortable and confident that our purchases were just right for our needs. The whole sales process was smooth and easy, he explained everything thoroughly! We will definitely use DFS again.

Reply from DFS Furniture - Barrow-in-Furness
Stuart was polite and very helpful through the experience, giving advice and explaining it x thank you I am looking forward to my sofa coming

Reply from DFS Furniture - Barrow-in-Furness

Reply from DFS Furniture - Barrow-in-Furness
Callum explained everything clearly, got good deal on new sofa & chairs. Very helpful.

Reply from DFS Furniture - Barrow-in-Furness
Both the sales personnel in Barrow and Manchester were great. Matt from Barrow and Ish from Manchester. Their help was really appreciated

Reply from DFS Furniture - Barrow-in-Furness
I had a very informative, professional & relaxed experience choosing my French connection furniture today. It was a pleasure to be helped by Mathew in your Barrow store. Thankyou for being patient & the coffee!

Reply from DFS Furniture - Barrow-in-Furness

Reply from DFS Furniture - Barrow-in-Furness
Staff were pleasant and very friendly and helpful

Reply from DFS Furniture - Barrow-in-Furness
No pressure from sales personnel, nice and relaxed process.

Reply from DFS Furniture - Barrow-in-Furness
Really helpful and knowledgeable about each product, took the time to explain things clearly and thoroughly. Friendly and approachable, despite us coming in just before closing time.

Reply from DFS Furniture - Barrow-in-Furness
Great service and knowledge from the sales assistant Matthew. He explained everything so we understood and was patient with any questions. Great to see a peer review of the order by another member of staff who checked we were getting what we wanted.

Reply from DFS Furniture - Barrow-in-Furness
Karen was fantastic, friendly and knowledgeable, I didn't feel pressured or harassed, a great experience all together.

Reply from DFS Furniture - Barrow-in-Furness
We had an excellent experience we were very well looked after Ryan did a great job

Reply from DFS Furniture - Barrow-in-Furness
Excellent service from start to finish, Karen was very friendly, knowledgeable and attentive. When my partner and I entered the store she greeted us both and offered her assistance if required before allowing us the time to browse the range on offer. When we had decided on the sofa we wished to purchase she helped us through the process, offered in-depth knowledge on both the sofa and the additional optional extras without being pushy allowing us to make an informed decision. Karen made the whole process both easy and efficient.

Reply from DFS Furniture - Barrow-in-Furness
Great experience looked around at ease though help was readily available when required. Stuart took my order he was very friendly explained everything available with my choice of sofa he was knowledgeable and professional .The store was bright clean and had lots of choice .

Reply from DFS Furniture - Barrow-in-Furness
I thought all the staff were excellent particularly Mathew who took our order. We are looking forward to receiving our furniture.

Reply from DFS Furniture - Barrow-in-Furness
Fast, polite and efficient, after id chosen my sofa, I received all necessary information, made the payment and I was out the door, excellent service.

Reply from DFS Furniture - Barrow-in-Furness
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