We visited twice to make sure we had the right measurements and made the right choice. Both times we were welcomed by Mattew who answered any questions we had and encouraged us to take our time befo... See more
Company replied
Location
Switch locationHindpool Road, Hindpool, LA14 2PD Barrow-in-Furness, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff member gave us the space to look around without being in the way, gave us all the information we wanted when we wanted it, especially as we were looking at a couple of suites so excellent se... See more
Company replied
Matt was fantastic honestly a great guy, he talked us through the bundle we chose and explained everything clearly, gave us breathing room to discuss options with my wife. 5 stars!
Company replied
Having established that we were just looking, we faced a fantastic choice of sofas. We soon found one we liked and Ryan came over to tell us about it. He was very helpful, giving us all the details ab... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hindpool Road, Hindpool, LA14 2PD, Barrow-in-Furness, England, United Kingdom
- 0333 999 9537
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I thought all the staff were excellent…
I thought all the staff were excellent particularly Mathew who took our order. We are looking forward to receiving our furniture.
May 13, 2026
Reply from DFS Furniture - Barrow-in-Furness
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Fast
Fast, polite and efficient, after id chosen my sofa, I received all necessary information, made the payment and I was out the door, excellent service.
May 9, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
I was allowed to look around without…being rushed and without any hard sell and anybody trying to make my mind up for me.
I was allowed to look around without being followed and rushed. But help was available when needed. Could sit on any of the furniture to see what it was like.
May 8, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very friendly people left to browse but…
Very friendly people left to browse but there I'd needed
May 7, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Brilliant service
Paul was excellent, especially considering they were fairly new. Walked us through everything that was going to happen and double then triple checked to make sure we were happy with everything (:
May 7, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Very helpful
Very helpful, one to one attention, any problems were sorted straight away,
April 30, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good afternoon Elaine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Barrow Shop was excellent
The staff (callum, karen and the manager) were all very helpful, friendly, offered the best advice. Made buying the sofa an easy experience. Would highly recommend.
May 5, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good afternoon Nicola,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Ryan was very polite and great to deal…
Ryan was very polite and great to deal with, not a bit pushy. The store was a lovely place to be, immaculate with a large selection to choose from. Would definitely recommend to family and friends etc
May 5, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Ryan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Called in at DFS Barrow on a bank holiday weekend during what turned out to be rush hour, but were greeted within 2 minutes by Stuart and shown to the recliners we had viewed on-line. He left us to try them out and came back when we had questions. Top bloke, very knowledgeable and with the patience of a saint! We even had a pop quiz while trying out some built in speakers. Ended up buying a sofa that wasn't on our short list and glad we called in store to view them.
May 2, 2026
Reply from DFS Furniture - Barrow-in-Furness
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Excellent customer service
Excellent customer service, the staff at the Barrow store are all very friendly and knowledgeable and made choosing our new sofas a very pleasant experience.
May 3, 2026
Reply from DFS Furniture - Barrow-in-Furness
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
The salesman was welcoming
The salesman was welcoming, professional. I would recommend the store.
May 3, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Great customer service.
The young man I dealt with called Callum was absolutely excellent. He knew everything about DFS and advised me with outstanding accuracy.
Please thank him for me.
May 2, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Barrow-in-Furness
Went into the Barrow store to purchase a new sofa.
The one I’d seen online and fell in love with was just as I went in the door.
The staff were lovely and friendly, knowledgeable, and didn’t push me into getting something I didn’t want or that would be unsuitable. They didn’t rush, knew when to step back, and provided a high level of service.
My sofa is due for delivery in seven weeks and I can’t wait!
I’ve already recommended them to family and they’ll definitely be getting some future sales from them.
April 30, 2026
Unprompted review
Reply from DFS Furniture - Barrow-in-Furness
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Amazing customer service
The guy that helped us purchase our new service was brilliant and very knowledgeable and informative
April 30, 2026
Reply from DFS Furniture - Barrow-in-Furness
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good afternoon Shell,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
A great experience and we are both…
A great experience and we are both really excited to get our new sofa
April 25, 2026
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Barrow-in-Furness
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.