DFS Furniture - Basingstoke Reviews 

We came to dfs to find sofas for our new home, we was helped by issy who was excellent. She was so lovely and kind to our children. She took the time to talk and interact with them whilst we did the paper work and really made us feel at ease. She is a credit to the team , customer service was excellent. Made our visit throughly enjoyable.

Amazing customer service really helpful and friendly ☺️

Whole process was smooth and fast, cannot fault at all, very pleased with my purchase

My DFS order C1ZF21368 refers. This states-
PLUSH PE FM RHF SM CHS END SOFA.-SE6 002 Dark BLUE.
I have telephoned to discover what all this refers to-the female I spoke to could not explain. I went back to your Basingstoke shop and I still do not know what all the above codes refer to.
Paul Murphy-07900 215582

From start to finish my experience was nothing but good ,.Eloise the sales person was both polite and very knowledgeable a credit to have as part of a sales Team

Gary is a professional very helpful and explained everything we needed to know about our purchase, and it was a pleasure to walk around the store without being harassed, when we decided our purchase he was on hand to help.

Very friendly staff and explain everything that came with the product

After choosing a sofa, our sales advisor was so helpful, gave us the information we required, showed us the product's specifications. He was friendly and was not a pushy sales person, he was to the point, had excellent knowledge and gave fantastic customer service. Thank you.

Despite there being no heating in the store, and it being absolutely freezing, we still had a good experience and managed to choose and order our new sofa. MJ was great and really helpful, answered our questions and explained to us all the options available. Hope her kittens didn't cause too much carnage when she got home!

Staff were amazing, acknowledged us as we entered the store but left us to browse before offering to help us.
Found the perfect sofa. The gentleman was extremely helpful and even offered us a little extra as we choose to take an ex display.

Excellent display, knowledgeable and enthusiastic staff

Excellent customer service from very personable staff

Excellent service today at DFS our sales guy Tito was very attentive and could not have been more helpful.
Can’t wait for our lovely new sofa and chair to arrive.

The guy who served me in the Basingstoke store was very informative and attentive to my needs! He explained everything in depth and made the whole experience easy

Excellent service from Elouise, very good at her job, made us feel comfortable and at ease. Experienced about the products was excellent also.
We have brought from you before and had a very similar experience hence for returning again.

Amazing service. Very helpful and attentive x highly recommended x

Great service from Lucas and follow up service next day from the lady who’s name we can’t remember but it was after 7pm ;-)

Assisted initially by Lucas, very friendly, helpful and knowledgeable in advising areas to consider when choosing a new sofa. This was very particular to giving consideration to the style of feet on sofa options and flooring in my home. I was made to feel totally at ease when trying the sofas in my “normal relaxed sitting position” rather than a traditional seated pose.
Ben also assisted and was able to give further advice on aftercare, and other key areas. No pushy sales techniques, a very positive experience.