We used dfs as they are so easy to order, they let you know what date to expect your order, we have ordered from them before and our sofa was so comfy and well made very strong and sturdy
Company replied
Location
Switch locationWinchester Road, Brighton Hill Unit 4, RG22 4AN Basingstoke, GB
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I wanted to replace a 2 seater settee that I had purchased from them 4 years ago with a 3 seater settee. DFS were so helpful finding my previous order and we realised they were still making that part... See more
Dfs is very good I found a chair just write for me . High back and i can reach the floor. I’m not that tall so my armchair is lovely thank you .
Company replied
I had a wide choice of sofas to choose from. Everything was very easy to order online.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Winchester Road, Brighton Hill Unit 4, RG22 4AN, Basingstoke, United Kingdom
- 0333 999 9760
4.6
Excellent
701 reviews
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I had researched online and wanted to…
I had researched online and wanted to see a physical version of the sofa. Lucas was able to assist in finding the match and we completed the paperwork to finalise my purchase. Now I wait till February for my delivery.
December 5, 2021
👍Ben👍
Served by Ben who was informative but not pushy making the whole experience enjoyable
December 4, 2021
Very helpful advice from Emjay which…
Very helpful advice from Emjay which led me to buying two sofas.
December 4, 2021
Excellent help and advice with MJ in…
Excellent help and advice with MJ in Basingstoke, knowledgeable, friendly, patient and supportive this evening. MJ made my purchase worthwhile and enjoyable. She is a star and a credit to you.
December 3, 2021
Purchased a new sofa/settee with the assistance of a member of your staff.
Purchased a new sofa/settee with the very helpful assistance from a member of your staff. Thank you.
December 3, 2021
Excellent customer service,very pleased
Excellent customer service,very pleased with the information we received from the sales girl.
December 2, 2021
I had a brilliant experience with your…
I had a brilliant experience with your store. One of you employee( Isabelle) was so kind and took all her time to explaining different products, the price and discount. She was really patient and kind.
December 1, 2021
Good service
Very well explained, not too in your face while we were browsing, quick and efficient and didn't go over the top with upselling!
November 28, 2021
MJ was extremely helpful
Shortly after we entered we were warmly greeted by MJ who looked after us really well throughout our whole visit. She was extremely knowledgeable and friendly and made sure that we were aware of all the options available to us. The sofa we had picked out online beforehand was very comfortable when we tried it out. Thank you for your help in getting everything sorted out so quickly MJ.
November 27, 2021
Superb Cutomer Experience.
A very good experience, looking for a couple of sofas. Staff were very polite and helpful, had good knowledge of the products and provided all the information we needed and more. All this and no pressure to buy. Having looked elsewhere, we returned the same day to place our order. Thank you. I'm sure we'll be comfortable on the sofas when they arrive.
November 27, 2021
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Shocked. Appalled. Angry.
I placed my order in July and was told 12 week delivery time frame.
I’ve waited 4.5 months for them to finally be delivered today… SCRATCHED!
Thousands spent and months waiting for them to arrived damaged. I’m so disappointed and angry.
I called DFS where Customer Service Team said that the delivery men should have taken photos! They did not. I told one of the delivery men that it was scratched. He said it’s just dust. I got a wet cloth and wiped it in front of him so he could see it was a scratch and he just shrugged and said that I would need to contact DFS, they’re just delivery men.
Oh and to top it off, that Customer Service agent then hung up on me.
Now I’ve been told I’ll have to wait for an upholsterer to come out to basically confirm that I’m not lying. Oh and when will they come out? 4th JANUARY 2022!
I was also assured that the cherished care kit I was badgered into buying would arrive with the sofas. It did not! The delivery men said it never comes with them and instead comes in the post. So when will it come in the post? According to DFS Customer Services.. they don’t know! The distribution centre is very busy right now!
Shocked. Appalled. Angry and so very very disappointed.
I’ll never buy anything from DFS again.
November 26, 2021
Reply from DFS Furniture - Basingstoke
Hi Toni,
We are very sorry to hear that you have experienced an issue with your furniture. This is very disappointing and we apologise for any inconvenience caused.
We have referred the concerns you have raised in your review directly to the Store Managers and we have asked that you are contacted as soon as possible. Again we sincerely apologise for any inconvenience caused.
If you require any further assistance please do not hesitate to contact our Customer Service Team at Head Office on 0333 9999777.
Many thanks,
Lauren Siviter
DFS Head Office Customer Service
Tel: 0333 9999777
An excellent visit to DFS
An excellent visit to DFS. An excellent range of 3-piece suites and very helpful staff.
November 25, 2021
Excellent staff member helped me with…
Excellent staff member helped me with my decision
November 24, 2021
Fantastic
We originally went into our local dfs in basingstoke a few days before we brought our sofas. The staff were extremely helpful with everything from helping us with measurements, choosing the right one, and emotional and financial information as i recently lost my husband. When we went back to make our purchase, again we was treated with the upmost help and kindness. Thank you.
November 24, 2021
A very easy experience
A very easy and quick experience and was dealt with by a lovely gentleman :)
November 23, 2021
Simple process and good explanation.
November 23, 2021
Great service
No pressure when I entered the store and was allowed to browse. Once I needed assistance the staff were very knowledgeable and helpful. Took time to go through everything relating to the sofa I was interested in, from manufacture, materials, delivery, care and disposal of my old sofa.
November 21, 2021
Friendly and efficient
Very friendly, informative and efficient. Nice and easy with some additional advice on the upkeep of the furniture
November 17, 2021
Brilliant service
Brilliant service, very personable and listened to what I wanted. Disappointed I wasn’t able to buy the display carpet as it was exactly the colour I was after, no new ones left in stock
November 16, 2021
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