DFS Furniture - Beckton Reviews 

We had a great experience at DFS store in Beckton as we had gone to choose our sofas. The assistant Kumar who helped us choose and buy the sofa went above and beyond to ensure we made the right choice according to our requirements. He was very kind and helpful and knowledgeable and in the end we left very happy with our purchase! Thanks Kumar!

Moin was very helpful and understanding

The service was very good staff helpful and friendly

I recently purchased a sofa from DFS and had a fantastic experience. The customer service agent, Ebu, was absolutely brilliant. He was knowledgeable, professional, and took the time to answer all of my questions. His expertise and friendly approach made the whole process smooth and enjoyable. Thanks to Ebu’s excellent service, my experience was outstanding from start to finish. I would highly recommend DFS and greatly appreciate the exceptional customer care provided by Ebu.

The customer service by Moin was amazing, very friendly and understanding.

The staff were incredibly helpful in letting us know when to fluff the pillows and the best way to maintain the quality of the sofa we bought, and were also very friendly.

im appreciate and good service good price

Service was very good and staff is so cooperative.gave us enough time to think and make decision to choos the right sofa for our place. Help us a lot .

amazing experience, moin was very helpful and extremely friendly with the purchase of our sofas. highly recommend dfs

Professional and cooperative staff (Ibrahim) at Beckton branch. Helped through out the buying process and offered the best service and value for money

Customer services best no

The staff were genuinely friendly and polite.

Kamil dealt with us. He was engaging, friendly, knowledgeable helpful and polite.

He made the decision making process easier and explained everything I needed to know about the amazing sofa's I required.

Thank you so much

Young girl dealing with me very helpful and professional 👌 she explained me everything very well

My family and I had a wonderful experience at dfs and would like to give a special thank you to Saqib for all his help. He was friendly, patient, and genuinely interested in helping us find the perfect sofa. He took the time to listen to what we were looking for and answered all our questions with great knowledge and care. His excellent customer service made the whole experience enjoyable and stress-free. He went above and beyond to help us, and we left feeling confident and happy with our purchase. Thank you saqib for making such an important purchase such a positive experience!

I was very happy with the service I received from Moin who assisted us with finding the sofa we were looking for he walked round with us explaining the different types that was available very helpful

Kelly was very helpful but not pushy

The staff member who accompanied me was really patient and well spoken.

It was great experience going to DFS store in Becton. Sale guy Wasim was very helpful in showing the sofas and help us decide the sofa we were interested in. Still our Sofa is in the process of making as it takes 12 weeks to make it. Eager to see it once delivered. Thanks

We purchased a Keagan 2-seater leather sofa (Model: KGN12ALML, Colour: Cream 008 35/08) from DFS in December 2021 for £937, including a £79 Sofa Care protection plan.

Within just four years of careful, normal use by my elderly mother in her private home, the seat cushion has sunk noticeably and the seam stitching has split open at the corner, exposing the internal wadding beneath.

DFS were responsive in arranging a technician visit (Ticket #11261739), and for that we are grateful. However, we were disappointed with the outcome. The technician himself confirmed that the springs, frame and cushions are all structurally sound — yet concluded the sinking was caused by “someone sitting on it.” The company then offered to replace the cushions for a cost of £69.

This is a sofa. It exists to be sat on. My elderly mother has used it normally in a private home. We have owned many sofas over the years, none of which have deteriorated to this extent in such a short time.

We have owned many sofas over the years (all of which were sat upon) None have deteriorated like this within four years.

We genuinely hope DFS will reconsider their position. We have raised a formal written complaint and are aware of the options available to us through the Furniture Ombudsman, Trading Standards, and under the Consumer Rights Act 2015 — all of whom exist to represent the public’s consumer rights. That said our strong preference is simply to resolve this directly and fairly with DFS.

We remain open to dialogue. Ticket #11261739 is still open.

[EDIT — 25 May 2026]

DFS have now responded saying the sofa is outside the 2-year warranty and the interior isn’t covered. But that’s not right. Their own warranty says it covers “upholstery, interiors, stitching and mechanics.” All of that has failed. Their technician confirmed the springs and frame are fine, so this is clearly a manufacturing problem with the interior materials, not something we’ve done wrong.

A sofa that costs £937 shouldn’t fall apart after four years of normal use. It doesn’t meet basic consumer rights standards. DFS’s response doesn’t make sense.

So here’s what I’m doing about it:

✓ Furniture Ombudsman — filing a formal complaint
✓ Trading Standards (Waltham Forest) — reporting this
✓ Small Claims Court — claiming compensation
✓ Financial Ombudsman Service — for the Sofa Care insurance issue
✓ Citizens Advice Consumer Service — getting legal advice
✓ BBC Watchdog and consumer programmes — escalating it

If anyone else has had the same problem with a DFS sofa, don’t just accept it. Contact Trading Standards, the Furniture Ombudsman, or Citizens Advice — they’re there to help and they take this stuff seriously.

I’d much rather DFS just did the right thing and fixed this, but I’m not backing down.

Order Ref: WCZU27051 | Ticket: #11261739

Ordering my sofa was great, easy and simple, they was excellent in the shop.
I received regular updates in relation to my order!
It’s come to delivery day, I was informed I’d receive a phone call an hour before delivery, nope, 5 minutes before delivery they rang, my sofa wasn’t built to how I measured it and when I asked the delivery drivers to change it, I was received with a simple ‘no, it clips in and out, very easy, delivery finished’.
As far as deliveries go, I genuinely believe that is this the worse service I have ever received.