The salesman was very friendly and wasn't pushy for a sale at all .we were offered refreshments while we spoke about our different options .Once we decided on the furniture we wanted the salesman... See more
Company replied
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My experience buying from DFS was great from start to finish. The staff were friendly, welcoming, and never pushy. They took the time to answer all my questions and helped me find the right sofa for m... See more
Company replied
Fabulous customer service by Kashish who helped us select sofas for our new house. Couldn’t have asked for better service.
Company replied
I had an amazing experience at the DFS Beckton store. The staff were incredibly friendly specially Moin , welcoming, and helpful from the moment I arrived. They took the time to answer all my question... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Claps Gate Lane, E6 6LH, London, United Kingdom
- 0333 999 9789
4.8
Excellent
4K reviews
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This company invites their customers to review, whether positive or negative
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Very helpful good communication thank…
Very helpful good communication thank you so much for helping me and my mum .
May 14, 2026
Reply from DFS Furniture - Beckton
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Friendly and experienced staff
Friendly and experienced staff. Store was clean and welcoming. We were treated courteously and professionally by explaining every detail throughout the process.
May 14, 2026
Reply from DFS Furniture - Beckton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Beckton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great experience
Saqib tended to us and was super helpful and patient, helping us know what will work for our space
May 12, 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
No mess or fuss.
I like to go into a store, make my decision and leave. That’s is exactly what happened. No one hovering over me or pressure. I then approached the sales assistant, I said I want that sofa, in this colour and I would like finance. No fuss or long waiting time. I even got a cup of coffee.
May 11, 2026
Reply from DFS Furniture - Beckton
Good morning John,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Customer service was excellent
Customer service was excellent they explained me everything in detailed
May 11, 2026
Reply from DFS Furniture - Beckton
Good morning Abdul,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
I had an amazing experience at DFS in…
I had an amazing experience at DFS in Beckton, and I want to give a special mention to Izzath, our sales advisor. He was incredibly helpful, kind, welcoming, and made us feel comfortable from the moment we walked in.
He was really easy to speak to and answered every single query we had with patience and professionalism. Anything we were looking for, he gave us honest advice and helped guide us properly without making us feel pressured at all.
Honestly, I’ve never experienced such excellent customer service before. The way we were treated by Izzath was outstanding, and he is a real credit to DFS. Thank you for making the whole experience smooth, enjoyable, and stress-free!
May 4, 2026
Reply from DFS Furniture - Beckton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
It was nice customer services and its…
It was nice customer services and its too helpful. I have been shopping from DFS Since last 34 yrs..
May 11, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Beckton
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Beckton
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Staff is very good kind helpful.
May 3, 2026
Reply from DFS Furniture - Beckton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Beckton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
NEVER GO WITH DFS
The brand the name and the worth of DFS has completely vanished. Ordered sofas in January 2026, being ex-display one set came end of January but the drivers ripped them from 6 different parts. Manager came and said they can repair but would take 5-6months!!! Still waiting as it was even my fault ! I paid £2700 for this disaster. They kept on promising but just delaying and in return just offered £70, which still not given. Another sofa was ordered at same time, a brand new one, which again was delivered way after the date been told by store manager. At the time of ordering the manager just forcefully made us leave good reviews but for what? Anyways, despite the new one sofa arriving late, that one too had issued as they had to dismantle it but didn’t have equipment to fix it. Now again waiting for them to come and fix it. DFS never again and highly recommend never to go with them.
January 13, 2026
Reply from DFS Furniture - Beckton
Good Morning,
We are really sorry to hear the concerns you have raised upon delivery this is really disappointing to hear. After looking into your order we are able to see the relevant parts have been ordered and you have another service visit to be able to fit these parts.
We do sincerely apologise for any inconvenience this may have caused you and we look forward to bringing these concerns to a close.
Kind Regards,
Vanessa
DFS Customer Support
Love the quality, but the delivery were poor
I am really happy with the actual quality of the products I received; the furniture looks great and feels well-made. However, the experience from purchase to delivery was very disappointing.
I encountered several issues that took the shine off the purchase:
- My furniture arrived without the power cable, and the cleaning kit I paid for was missing entirely.
- I ordered chairs that were supposed to arrive on a specific agreed-upon date. Instead, they arrived two weeks late.
While the product and the initial sales service were good, the delivery logistics and attention to detail regarding accessories need a lot of improvement. I’d recommend DFS for the furniture itself, but be prepared for potential stress regarding your delivery date and missing parts.
April 11, 2026
Reply from DFS Furniture - Beckton
Good morning Raj,
Thank you for taking the time to share your feedback, we are grateful you have brought this to our attention. It is very disappointing to hear not all the items were received on delivery, this is not the service we would ever aim to provide.
After looking into the order we are glad you have spoken to the relevant department regarding the missing items from delivery. Rest assured we have arranged for the courier to drop these off as soon as possible and this will be received within the next 8 working days. Please note we will continue to oversee this issue for you until everything has been resolved and apologies again.
Kind regards,
Lia
DFS Customer Support
My sales advisor was amazing
My sales advisor was amazing. He was polite and gave clear information. I was well impressed with his customer service.
May 6, 2026
Reply from DFS Furniture - Beckton
Good morning Hassan,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
The happy satisfied customer
The young lady was very helping and explained every thing ineede to know about the armchair
April 17, 2026
Reply from DFS Furniture - Beckton
Good afternoon Bernard,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very good informative and quick service…
Very good informative and quick service
Staff friendly and helpful
May 4, 2026
Reply from DFS Furniture - Beckton
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Five star products and customer service…
Five star products and customer service from friendly knowledgeable staff.
May 5, 2026
Reply from DFS Furniture - Beckton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Terrible and probably the worst service…
Terrible and probably the worst service I’ve received in my whole life. Pretty much useless
April 28, 2026
Reply from DFS Furniture - Beckton
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Beckton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
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