It was yet another day of rain and I was not looking forward to go out to purchase a sofa but a working colleague visited DFS 2 weeks earlier and he suggested to go there directly for they had a very... See more
Company replied
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See what reviewers are saying
We called on the afternoon of Saturday 6th June to the Boucher Road store and Ciara was a fantastic help, answered any queries we had and explained all the different options and extras to us very well... See more
Company replied
Great experience purchasing my sofas Got exactly what I was looking for just the way I wanted it & with the perfect payment option Thanks goes to Stephen who was welcoming, helpful , knowledgeabl... See more
Company replied
Ciara was fantastic at taking us through the paperwork for our suite, she explained the finance we could apply for in detail. She also explained how the insurance would cover the suite and also what p... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
- 0333 999 9803
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Belfast
Hello Haley,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
We had Conor as our sales assistant
We had Conor as our sales assistant! He was so good. Very informative, and talked us through all the aftercare. Very knowledgeable and so pleasant! Thanks Conor for all your help.
June 7, 2026
Reply from DFS Furniture - Belfast
Hello Evadne,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
very detailed information and happy to…
very detailed information and happy to answer any questions we had.
June 7, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service made sure I left…
Great customer service made sure I left with exactly what I wanted
June 7, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Great experience purchasing my sofas
Great experience purchasing my sofas
Got exactly what I was looking for just the way I wanted it & with the perfect payment option
Thanks goes to Stephen who was welcoming, helpful , knowledgeable & also patient 😀
10 outa 10 🌟
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Fantastic experience
Fantastic experience. Thomas was incredibly helpful and explained everything clearly.
June 7, 2026
Reply from DFS Furniture - Belfast
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
A successful, enjoyable experiene
It was yet another day of rain and I was not looking forward to go out to purchase a sofa but a working colleague visited DFS 2 weeks earlier and he suggested to go there directly for they had a very good selection of furniture. Well they had indeed ! Sean, who assisted me during my purchase was friendly yet professional; he was very knowledgeable and explained everything from the payment, to what the warranty covered and did not cover to how to take care of the sofa so that it always looked good in detail. Sean turned a shopping trip I was not looking forward to into a successful enjoyable experience! From 1 to 10 I will score Sean 11 !
Sonia
June 6, 2026
Reply from DFS Furniture - Belfast
Hello Sonia,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
brilliant customer service
brilliant customer service, great selection of sofas, process of choosing and purchasing our sofa was so easy and enjoyable!
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent customer service
We called on the afternoon of Saturday 6th June to the Boucher Road store and Ciara was a fantastic help, answered any queries we had and explained all the different options and extras to us very well. Will be back to purchase a sofa for our extension!
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Connor is Fab.
Connor was great, helped us make our decision on our new Sofa! Easy experience overall.
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
New sofa purchase
The guy who helped was very professional and Informative... He answered all my questions and gave me info I didn't even know I needed but came in so useful.
He's a credit to your Boucher road store and will definitely recommend to others
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Robin Belfast store
Robin took the time to advise and provide all possible options he was friendly and down to earth totally got our sense of humour made the experience nicer when someone is on the same wave length
June 6, 2026
Reply from DFS Furniture - Belfast
Hello,
Thanks for your lovely feedback, we’re glad to hear Robin met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello Patricia,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Thomas was great help answered every…
Thomas was great help answered every question made sure we got everything we wanted would definitely recommend
June 6, 2026
Reply from DFS Furniture - Belfast
Hello Sarah,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Great company
Great company ! Fantastic delivery staff at Belfast Boucher Road were fantastic
January 13, 2026
Unprompted review
Reply from DFS Furniture - Belfast
Hello Joanne,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Belfast
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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