We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configuratio... See more
Company replied
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Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... See more
Company replied
Craig was extremely helpful and fully professiona!. He explained everything in fine detail and left no stone unturned even to the point of getting a colleague to double check the purchase. He made the... See more
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My experience at dfs was amazing and the 2 ladies were so friendly , helpful and welcoming. They were also so friendly with my 1 year old daughter while we went through the process! The whole experien... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
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Sales advisor was great
Sales advisor was great! Informative and explained the credit and product brilliantly whilst been friendly and not pushy
May 26, 2026
Reply from DFS Furniture - Birstall
Hello Fiona,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Samir was a wonder sales agent
Samir was a wonder sales agent! They explored different options of sofas and materials with us for the 3x times we came in to find the right sofa for our home!
He was particularly patient and not pushing for a sale which made me and my parents feel secure in shopping with the company. He is a credit to the staff and the company.
Thank you Samir for helping us find the most comfortable sofa for us!
May 26, 2026
Reply from DFS Furniture - Birstall
Hello Rae,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Samir.
Kind regards,
Lia
DFS Customer Support
Final price
We made our order on the 19th may and was told a price for sofa which we agreed on , then we had add ons £120.00 for delivery for a small 2seater sofa, they changed it to £20pounds if we took out cleaning products . Now since that day we are being bombarding with emails which is overkill
May 19, 2026
Reply from DFS Furniture - Birstall
Hello Stephen,
Thank you for your kind review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture, apologies for any inconvenience surrounding the emails received. You are able to unsubscribe to these if required.
Kind regards,
Lia
DFS Customer Support
Was expecting to be jumped on soon as…
Was expecting to be jumped on soon as we walked through the door, but we wasn’t lovely stuff very helpful may you feel very welcome
May 26, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Friendly and knowledgeable.
May 25, 2026
Reply from DFS Furniture - Birstall
Hello James,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Easy purchase
Easy purchase. We knew what we wanted. Found it straight away. Anna helped us in every way. Many thanks.
May 25, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Attended today to purchase a sofa and…
Attended today to purchase a sofa and was greeted by Dan who was very helpful indeed.
Everything was explained, care of the sofa ,time frames and delivery.
My order was double checked to make sure no errors were made as I have ordered a two tone sofa set.
May 25, 2026
Reply from DFS Furniture - Birstall
Hello,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
No pressure selling, very welcome. 10/10
No pressure selling just a nice welcoming chat about the vast options and easy breezy way to buy our next sofa.
May 24, 2026
Reply from DFS Furniture - Birstall
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Solution focused, no Pressure Sale
Solution focused, option based sales. No pressure selling. Staff are friendly and helpful, and the quality if the products is very high. Gave me a much better deal than on their website , so I would advise even you find the sofa you want online.. to still go in and vsisit the store.
May 24, 2026
Reply from DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Great experience today with Roy in the…
Great experience today with Roy in the birstall store. Very helpful, friendly and efficient.
May 24, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Sunny was just wonderful !
Sunny was just wonderful he must have spent 2 hours with us , measuring and giving us different choices . He made our final decision a joy and without stress . Couldn’t have been more helpful to us.
May 23, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
The person leading the sale sunny was…
The person leading the sale sunny was very useful and accommodating to all our needs and found us our perfect sofa.
May 23, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very easy process to get what i wanted
Very easy process to get what i wanted. No pressure and no pushy sales people staff were great and easy to talk to
May 23, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Brilliant experience with robby who was…
Brilliant experience with robby who was very kind and patience and helped us pick the right things and colour combinations. Although this was end of day he took his time to explain everything in details. Many thanks
May 20, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Robby.
Kind regards,
Lia
DFS Customer Support
What a great customer service here at…
What a great customer service here at birstall, emily dealt with me and was not pushy at all simply allowed me to pick what i wanted and gave me advice when needed. Will definitely buy here again.
May 21, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Sam was very helpful and knowledgeable…
Sam was very helpful and knowledgeable would definitely recommend
May 20, 2026
Reply from DFS Furniture - Birstall
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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