Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... See more
Company replied
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We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configuratio... See more
Craig was extremely helpful and fully professiona!. He explained everything in fine detail and left no stone unturned even to the point of getting a colleague to double check the purchase. He made the... See more
Company replied
My experience at dfs was amazing and the 2 ladies were so friendly , helpful and welcoming. They were also so friendly with my 1 year old daughter while we went through the process! The whole experien... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Emily was very friendly and…
Emily was very friendly and approachable. She was very knowledgeable regarding the item we were looking at. Emily is an asset to DFS.
June 19, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
We had a great experience at DFS in…
We had a great experience at DFS in Batley, I went in with the intention of purchasing, however the staff did not pressure and they left me to have a look and were there to answer questions. The purchasing process was simple and quick, the customer service was excellent and Sam who served us was very helpful and we felt no pressure to purchase.
June 25, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
It takes 12 weeks to get one's sofa…
It takes 12 weeks to get one's sofa delivered. I think that's too long
Secondly I can't begin to score dfs a ten over ten when my sofa hasn't reached me
June 17, 2026
Reply from DFS Furniture - Birstall
Hello Catherine,
Thank you for ordering with DFS and we appreciate you taking the time to share your review.
Apologies if you were prompted to leave a review prior to receiving the furniture, if you would like to leave an updated review once the goods are in your home that would be much appreciated.
We hope you love your new goods once they arrive!
Kind regards,
Lia
DFS Customer Support
Very helpfull and talked us through the…
Very helpfull and talked us through the whole buying process clearly
June 23, 2026
Reply from DFS Furniture - Birstall
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Friendly helpful advice
Friendly helpful advice, willingness to show us options despite the difficulty of working in a building site. Positive support without pressure. On our second visit we were happy to wait for the same assistant, despite others offering, because she had those qualities despite being very new to the job.
June 23, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
couldn’t recommend a better staff…
couldn’t recommend a better staff member(sonny) to help us with the purchase of are new sofa gave us plenty information about the different types of cover and helped us to decide the right colour to go with thank you
June 21, 2026
Reply from DFS Furniture - Birstall
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Super friendly and helpful staff
Super friendly and helpful staff. Made buying new sofa and chair easy and hassle free. Gave us all th right i formation and thought of packages that were helpful to our home life.
June 20, 2026
Reply from DFS Furniture - Birstall
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Not received sofa yet but the buying…
Not received sofa yet but the buying experience was nice and easy.
Hope all goes well when delivered
June 20, 2026
Reply from DFS Furniture - Birstall
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Birstall
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Good Experiance
The experience and delivery time were great, but I deducted one point because they charged us for items that facilitate the moving of the couches, which were not included on delivery..
April 25, 2026
Reply from DFS Furniture - Birstall
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Great service from Sharon and Craig. Friendly and professional and not too pushy. When changed mind on pattern it was no bother and Sharon dealt with the changes quickly and efficiently. Great service
June 16, 2026
Reply from DFS Furniture - Birstall
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Welcoming and lovely
Both young ladies were extremely kind and helpful.One was training she was well organised and was very professional.She knew all about the company and guidelines.Training is done well.Both girls were happy to answer all my questions.Would recommend the company.Well done.Thankyou.
June 18, 2026
Reply from DFS Furniture - Birstall
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff and very…
Really helpful staff and very informative about the products.
June 17, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Staff extremely helpful
Staff extremely helpful. No pressure to buy. Happy with the sale process
June 17, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Birstall
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
None of the staff were pushy just…
None of the staff were pushy just appropriately informative. Particularly impressed by the sales associate who handled our sale throughout. Personable, knowledgeable and would certainly seek him out to help with further purchases.
June 15, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful sales guy
Really helpful sales guy. Talked through everything to make sure it was exactly as we wanted.
May 13, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
I been to dfs birstall today amazing…
I been to dfs battley today amazing experience great customer service by Anna Maria she been absolutely amazing 👏
June 15, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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