Great experience at DFS in Birstall. Sam was brilliant from start to finish — really informative, friendly and easy to talk to, without ever being pushy or making us feel pressured into buying any... See more
Company replied
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We called at the Birstall store today and ordered our new sofa. The showroom was well displayed, flour sales person Dan was really informative, he took time to talk us through fabrics and configuratio... See more
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Craig was extremely helpful and fully professiona!. He explained everything in fine detail and left no stone unturned even to the point of getting a colleague to double check the purchase. He made the... See more
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My experience at dfs was amazing and the 2 ladies were so friendly , helpful and welcoming. They were also so friendly with my 1 year old daughter while we went through the process! The whole experien... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
9-10 Gelderd Road, Birstall RetailPark, WF179DT, Leeds, United Kingdom
- 0333 999 9807
4.9
Excellent
8K reviews
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From start to finish the whole…
From start to finish the whole experience was great Ana was so polite and thorough, would highly recommend
June 15, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very helpful lady and pleasant
June 15, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very happy with the customer service…
Very happy with the customer service and looking forward to receiving our sofa
June 6, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
great service from Sam
June 14, 2026
Reply from DFS Furniture - Birstall
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Sam was so lovely and super helpful
Sam was so lovely and super helpful, would recommend!
June 13, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I had such i excellent experience when…I was there
I had such i excellent experience when I was in dfs the staff was very polite and helpful in my decision
June 5, 2026
Reply from DFS Furniture - Birstall
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Always use DFS for sofas
Always use DFS for sofas. Fantastic range for all needs. Really helpful and friendly. Affordable sofas on all sizes and the quality is very good, had my last leather sofa 8 years with crazy wear and tear with family and dogs. Still sturdy and strong, just wanted a complete fabric change and style. After care package is amazing as it’s literally £5 a month for peace of mind. I highly recommend the store at Birstall in Leeds, always go there, customer service is excellent
June 11, 2026
Reply from DFS Furniture - Birstall
Hello Wendy,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Quick and easy and very friendly
Quick and easy and very friendly. Catered for our exact needs!
June 10, 2026
Reply from DFS Furniture - Birstall
Hello Amy,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Birstall
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The young lady who dealt with was very…
The young lady who dealt with was very friendly, helpful and professional in every way.
June 10, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The lady I was with was most helpful
The lady I was with was most helpful
And everything was dealt with very well.
Thank you.
June 8, 2026
Reply from DFS Furniture - Birstall
Hello John,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Emily was great
Emily was great. Chatted about things other than the actual sofa and ensured I was happy with everything before proceeding
June 8, 2026
Reply from DFS Furniture - Birstall
Hello Jayde,
Thanks for your lovely feedback, we’re glad to hear Emily met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Friendly staff and had exactly what we…
Friendly staff and had exactly what we were looking for
June 7, 2026
Reply from DFS Furniture - Birstall
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
When we walked into the store we had an…
When we walked into the store we had an idea of what we wanted but were very new to sofa shopping.
Sam could see we were a bit lost and went through the whole thing with us. He was so helpful and friendly and worked with us so get exactly what we wanted.
10/10, fantastic service.
June 6, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
I went to DFS to buy a sofa
I went to DFS to buy a sofa. Found one i liked. Price was very good. Delivery and installation price was a bit more than i expected. Sales assistant was very friendly and not pushy at all. The only reason I gave 3 stars is because they said it would be delivered 7 days after purchase and I was assured I could have a Saturday delivery. When the delivery company contacted me with delivery date it was for a Tuesday. Which is 10 days after purchase. When I contacted the delivery company they said they only delivered Mon to Fri. I have had to take a day off unpaid to wait in for the delivery.
May 29, 2026
Reply from DFS Furniture - Birstall
Good morning Ray,
Thank you for taking the time to share your overall feedback, it is much appreciated. Its great to hear the the staff in store did meet your expectations and you were able to find the right furniture to suit you.
However, we are disappointed to learn the delivery experience was not smooth sailing and we do appreciate you bringing this to our attention. Apologies for any inconvenience this may have caused you.
Kind regards,
Lia
DFS Customer Support
Lovely straight forward experience from…
Lovely straight forward experience from start to finish.
Loved the approach from Ron who spent all the time we needed to explain everything in great detail and we didn’t feel under any obligation at any time to buy there and then.
Went back to the store next day and Dan dealt with our purchase and was equally as pleasant.
Based on our experience we would definitely recommend DFS to anyone considering buying new furniture.
Peter and Eileen.
June 6, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
New sofa
The 2 gentleman who delivered my sofa etc were very polite and my goods were positioned exactly where I wanted them . They took care when taking the goods to my living room and all packaging was taken away.
May 29, 2026
Reply from DFS Furniture - Birstall
Hello David,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
From walking into store we felt relaxed…
From walking into store we felt relaxed and not pressured,when we knew what we wanted we was helped by sonny who was very precise on all the information and got our order sorted very promptly,I would definitely recommend
June 5, 2026
Reply from DFS Furniture - Birstall
Hello Carl,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The Sales assistant was very polite and…
The Sales assistant was very polite and knowledgeable about the products. Prior to visiting the store we had a pretty good idea what we wanted and she pointed us in right direction.
June 4, 2026
Reply from DFS Furniture - Birstall
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
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