The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
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See what reviewers are saying
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very... See more
Company replied
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas w... See more
Company replied
Great experience as soon as I entered the store. Had a look around initially and when I returned after thinking through my purchase, the transaction was seamless & top notch customer service provide... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very good service from Shannon very…
Very good service from Shannon very helpful and clear
August 1, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Easy ordering process
Easy ordering process, I knew what I wanted and wasn’t pestered to buy extras. Store assistant was very professional and helpful.
July 31, 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Great service from start to finish
Great service from start to finish, Shannon was very helpful, made it very easy to order. Thank you
July 31, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine E
DFS Central Customer Support
Great choice
Great choice, lovely friendly professional service - not ‘pushy salesperson’ but equally knowledgeable and helpful enough to get the job done.
Good selection in store.
July 30, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Good friendly customer service
Good friendly customer service , left alone to brows staff on hand when needed
July 29, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
I went to purchase sofas
I went to purchase sofas. The sales guy was really nice but after we left the finance declined and for 2 weeks I’ve been chasing them to refund my deposit. They keep trying to force me to either get someone else to finance the sofas or pay the balance. Very bad customer service
July 22, 2026
Reply from DFS Furniture - Bolton
Good Afternoon Ishah,
Thank you so much for taking the time to write us a review. Your feedback is much appreciated.
I am really sorry to hear you're not happy with the process of ordering using finance, this is very disappointing to hear and it is not our intention to make customers feel this way.
We do like to give our customers the opportunity of keeping the order for furniture but with an alternative payment method if they still require the goods. Due to this we do like to call ensuring alternative options have been offered to see how our customers would like to proceed before processing the refund
I have taken a look into your order and I can see your request for a cancellation has been raised and you should receive your refund shortly.
Apologies again for any inconvenience this may cause.
Kind Regards,
Lorraine E
DFS Central Customer Support
Very good customer sevice
Very quick and efficient customer service
Ricky was very helpful helping me choose my sofa
July 28, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Very good experience at the Bolton DFS…
Very good experience at the Bolton DFS in Middlebrook. Dave was friendly, kind and provided us with excellent service. Happy with our visit today.
July 28, 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
vgood nice staff good
July 28, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
From start to finish the service was…
From start to finish the service was brilliant. Ben who served us was so helpful in every way. We had time to think about our purchase with no pressure on us at all. So helpful could not ask for a better service.
July 28, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
I had a lovely experience at DFS in…
I had a lovely experience at DFS in Bolton, not once did I feel pressured into buying anything, I was able to look round at my own leisure, in peace.
When ready to make my order, me and my children were offered refreshments, still didn’t feel any pressure, the whole atmosphere was so relaxed with DFS Dave. I couldn’t make my mind up on the spot about what colour I wanted so I was able to go home, have a think about it, measure up and then get back to Dave the next day on exactly how I wanted my whole order. The whole experience has been great and I imagine that in the future, I’ll be sticking with DFS. Thankyou so much, Dave.
July 26, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience in this store
Great experience in this store. Lovely staff no pressure and a great sofa purchased.
July 20, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Bolton
Hello Deborah,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Sunny was on point was great to deal…
Sunny was on point was great to deal with explained everything to us and had all the time in the world for us over all a fantastic team player on your behalf
July 27, 2026
Reply from DFS Furniture - Bolton
Hello Lee,
Thanks for your lovely feedback, we’re glad to hear Sunny met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
The welcome from entering and the great…
The welcome from entering and the great service we received from Sunny from start to finish.
July 26, 2026
Reply from DFS Furniture - Bolton
Hello Lisa,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
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