The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
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See what reviewers are saying
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very... See more
Company replied
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas w... See more
Company replied
Great experience as soon as I entered the store. Had a look around initially and when I returned after thinking through my purchase, the transaction was seamless & top notch customer service provide... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
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Excellent service
Dave gave us all the information we needed without being pressured. Went out for lunch to chat about what we wanted and returned to make our purchase.excellent service
July 27, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Whilst browsing with s certain style in…
Whilst browsing with s certain style in mind we were approached by the salesman Sunni who said if we needed help he would be close by if needed, he then left us to our own devices having given us information needed. As stated he was available when we had made a decision and he then went through in detail the order In A relaxed and friendly manner having got us a drink. A full and comprehensive explanation of the system and timeframes costs and delivery/removal of old items. We left the store having ordered our choice feeling we had been very well treated and fully informed. Many thanks to Sulli.
July 27, 2026
Reply from DFS Furniture - Bolton
Hello Mrs Keen,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
He was really helpful great at…
He was really helpful great at explaining everything and helped me to get my order correct with few extras that I never knew about
July 27, 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
had a really positive experience in…
had a really positive experience in store. Darran was welcoming, friendly, and very patient throughout my visit. He took the time to understand what I was looking for, carefully went through the measurements of my room, and made sure the sofa I wanted would fit the space properly. He also showed me a variety of different sofas and explained the options without making me feel rushed or under any pressure to make a decision.
His knowledge and attention to detail gave me confidence that I was choosing the right sofa, and he made the whole process straightforward and enjoyable. Excellent customer service – I would definitely recommend DFS based on my experience.
July 25, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great service from beginning to end…
Great service from beginning to end from Darren. We did not feel like we was being pushed into any sale or additional extras. He answered all our questions and provided us with contact details for any issues after the sale.
July 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Darren.
Kind Regards,
Jordan
DFS Customer Support
We've had sofas from DFS Bolton before…
We've had sofas from DFS Bolton before and they've all been great. Darran got our order set up today and was very friendly and helpful!
July 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service by Shannon…
Excellent customer service by Shannon today who was extremely helpful and friendly.our overall experience in store today was outstanding.
July 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Shannon met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Sonny was very helpful and informative
Sonny was very helpful and informative. Great sales man
July 26, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Nice store
Nice store, I like that not jumped on as soon as arrived in store. Friendly staff.
July 25, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Enrique is a very personable young man
Enrique is a very personable young man. I felt very comfortable with him. He went through everything clearly and didn’t rush and went over everything I agreed to at the end. Like atmosphere in the store. Claire was also really helpful and brought me a delicious coffee.
July 25, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Enrique and Claire.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Darran was lovely
Darran was lovely, friendly, informative and not a pushy salesman. Gave us time to think and decide. Thanks Darran
July 25, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Darran.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bolton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben was not pushy and we liked the…
Ben was not pushy and we liked the product and were able to walk around without undue pressure
July 24, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Could not fault the service the chap…
Could not fault the service the chap who helped us was very pleasant and efficient
July 24, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent!
Shopping for my new sofa was a lovely experience. I was undecided between two sofas and help and guidance I received was fab! Excellent customer service!
July 24, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
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