The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
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See what reviewers are saying
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very... See more
Company replied
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas w... See more
Company replied
Great experience at the Bolton store this week. Managed to order a custom made couch that wasn’t even on the website / show room. Our sales rep Ricky was great & very knowledgeable.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
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Reply from DFS Furniture - Bolton
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello Dawn,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent staff
Excellent staff who are very knowledgeable..they listen and explain everything very well
July 16, 2026
Reply from DFS Furniture - Bolton
Hello Julie,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Purchased the sofa we wanted.
Purchased the sofa we wanted.
Adam, the sales rep was very polite friendly and thorough in explaining everything
July 15, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Rick was very helpful
Rick made us feel very comfortable made us drinks, he explained everything in detail how to look after our furniture, when to expect delivery what the delivery men would do when delivering our settee and chair he couldn't have been more helpful, thankyou very much rick.
July 15, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
We have just but in our order for our…
We have just but in our order for our new sofa with Ben although we haven’t got the items delivered as yet and can’t give a full review on how it all is start to finish but Ben made the start of the process easy and helpful he gave us time to talk amongst ourselves as well as being on hand for any questions throughout the process he made sure everyone was happy with the decisions made.
July 15, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Steph was great!
July 12, 2026
Reply from DFS Furniture - Bolton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS had a great choice of sofas in the…
DFS had a great choice of sofas in the showroom to look at and try before you buy. Staff are not pushy and give you time to look always asking to call if you need support or help. Easy process to order and explain everything in detail including double checking the order details to avoid any issues.
Adam at the Middlebrook store in Bolton was fantastic and very likeable. Offered advice and helped with sizes, colour and what may work in the space we have. I included a video to show the space which helped and he gave an honest view. Personable, friendly and helpful in all aspects from choices and ordering.
July 14, 2026
Reply from DFS Furniture - Bolton
Hello Lorraine,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent customer service from Steph
Excellent customer service from Steph. Good knowledge of product and services.
July 13, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Jack needs a raise
Jack was very thorough, patient and provided the highest standards of professionalism when advising and helping us to choose the right sofa. He was efficient and allowed us to take our time whilst providing a variety of options tailored to our needs.
July 11, 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Sunny the assitant who helped us was…
Sunny the assitant who helped us was really nice and made sure we was happy with our purcase and put in a lot of time and told us every think we need to no very very helpfull realy pleased
July 12, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
The lady we dealt with was friendly
The lady we dealt with was friendly, explained details well and answered any questions we asked.
July 11, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
FANTASTIC Customer Service
Moving into our place soon so very stressed, Ben at the store was absolutely amazing and was so so helpful suggesting a sofa that we went with in the end as it fit our needs and sizing! Thank you so much to Ben for being so patient and knowledgeable and thank you to the team at Bolton
July 11, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Great experience
We were looked after by Dave who made the whole experience easy.
Great customer service 😊
July 11, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards
Holly M
DFS Customer Support
All the service was very good..And…
All the service was very good..And Mr.Adem is very friendly and helpful..many thanks for him..
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Happy to help.
Made welcome on entry left us too have a look around. And ask us if you want any information just ask and they would be happy to help us.
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Our visit
Made to feel welcome and no pressure to buy,stephanie was brilliant with us with her input
June 28, 2026
Reply from DFS Furniture - Bolton
Hello Duncan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very helpful staff went away happy
Very helpful staff. Knowledgeable. Went away a happy customer
July 9, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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