The store was pleasant, clean and well laid out. We were not 'pestered' by sales staff but were acknowledged and offered assistance by them. Salesman Ben answered all of our questions, ensuring that o... See more
Company replied
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See what reviewers are saying
I visited middlebrook store yesterday with my granddaughter to order a new couch. A lovely lady went through everything with me very clearly. Apologies I have forgotten her name. Made everything very... See more
Company replied
We went in to order a sofa that we had looked at online,in store we liked the look of another sofa. Steph soon got us sorted with what we needed and was very helpful with her knowledge of the sofas w... See more
Company replied
Great experience as soon as I entered the store. Had a look around initially and when I returned after thinking through my purchase, the transaction was seamless & top notch customer service provide... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
The Linkway, Unit 15b, BL6 6JA, Bolton, United Kingdom
- 0333 999 9736
4.9
Excellent
8K reviews
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This company invites their customers to review, whether positive or negative
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Very helpful staff went away happy
Very helpful staff. Knowledgeable. Went away a happy customer
July 9, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
We was treated very well
We was treated very well, lovely man called Fudu, explained all about the sofa and chair,
We bought, very helpful.
Only problem we have no phone number directly to the shop had keep ringing customer service for them call us back , when it was just a simple question, we would of liked on our email full description of the Sofa colour, would had liked paper work with it all on what we paying for . Thank you again Fudu for your help. Also please thank Darren for his help , Darren and Fudu went out of there way .
July 8, 2026
Reply from DFS Furniture - Bolton
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
There was a lot of confusion about the…
There was a lot of confusion about the delivery and whether we could arrange delivery by ourselves.Also we bought the cleaning kit along with the sofa however it was not delivered with the sofa.
June 30, 2026
Reply from DFS Furniture - Bolton
Good Morning Anam,
Thank you so much for taking the time to leave your review with us today, your feedback is greatly appreciated. We're very sorry about the delivery experience you have had with DFS and for any lack of communication in relation to this.
We are very sorry to hear you have not yet received your care kit and I can see this has been sent out to you via post and you should receive this within 10-14 days.
Kind Regards,
Lorraine A
DFS Central Customer Support
We had a fantastic experience at DFS…
We had a fantastic experience at DFS thanks to Darren I. He was friendly, welcoming, and incredibly knowledgeable, taking the time to answer all of our questions without ever making us feel pressured. He listened to what we were looking for and helped us find the perfect sofa to suit our needs and budget.
His excellent customer service made the whole shopping experience enjoyable and stress-free. We really appreciated his patience, professionalism, and genuine willingness to help. A real credit to DFS, and we wouldn’t hesitate to recommend both the store and this salesperson to friends and family. Thank you for making our visit such a positive experience! Thank you Darran
May 25, 2026
Reply from DFS Furniture - Bolton
Hello Miss Mohmed,
We're really grateful you shared this amazing 5* review. We are glad to hear that Darren helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Fantastic service
Fantastic service, Dave was very accommodating and helpful. He helped explain everything we needed to know clearly and also brought over another colleague to verify and triple check all our order and details were correct. Great experience and looking forward to receiving our order.
July 7, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We had a great experience at the Bolton…
We had a great experience at the Bolton store thanks to Jack he really helped us and was very friendly ! So happy with our new sofa
July 5, 2026
Reply from DFS Furniture - Bolton
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing experience from start to…
Amazing experience from start to finish! Highly recommended
July 6, 2026
Reply from DFS Furniture - Bolton
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
I ordered my new suite online
I ordered my new suite online. I knew what i wanted so it was so easy , i didnt have to visit the showroom. The online way was really good.
July 6, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Jack was amazing helping us to pick our…
Jack was amazing helping us to pick our new sofa
Very helpful and being patient
We got there in the end thank you jack
July 4, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Looking for a new lounge suite
Looking for a new lounge suite is so hard - Adam at Middlebrook made it so much easier
Very helpful no rush and the suite we loved at a good price
All good and a nice coffee to boot!
July 5, 2026
Reply from DFS Furniture - Bolton
Good Morning,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Overall a great experience
The store is light, bright and airy. Lots of different styles without being overwhelming.
Very friendly staff who were on hand for assistance but not pushy.
Overall a great experience.
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The staff member who helped us was…
The staff member who helped us was amazing answered all our questions in detail and was very polite.
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
The shop was well setvout and clean
The shop was well setvout and clean. The staff acknowledged me but did not fuss to help. I was given time to look around when i made my choice Matt helped me with the paperwork. Offered additional services but did not pressure me to buy them. Quick good service. Pleasant staff.
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service...not…
Excellent customer service...not hasseld at all which is a big plus....staff very helpful
July 4, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Visited all other sofa shops and then…
Visited all other sofa shops and then returned to Dfs as it was the only one that had what I wanted. The gent who helped was informative and helpful.
July 3, 2026
Reply from DFS Furniture - Bolton
Hello John,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bolton
Hello Emily,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Great salesman excellent service
July 3, 2026
Reply from DFS Furniture - Bolton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
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