We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
my experience was amazing when coming into store today looking for a service. Hafsah’s customer service was amazing and she really put her time and effort into helping us choose the best sofa for us
Company replied
Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd d... See more
Company replied
Received full attention from sales person who went above and beyond in making sure I had all the information I had asked for. Very friendly and helpful.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valley Road, BD1 4AG, Bradford, United Kingdom
- 0333 999 9734
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Bradford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Very good service by aslam helpfull…
Very good service by aslam helpfull aswell helped with everything
June 17, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Akash was very helpful no pushy sales
Akash was very helpful no pushy sales, didn't force us to buy any add ons, although we did. He made us feel very comfortable and was very honest about everything.
June 16, 2026
Reply from DFS Furniture - Bradford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Paul was great
Paul was great, very helpful no pressure, very honest, and the surrounding was very comfortable to do business in.
June 16, 2026
Reply from DFS Furniture - Bradford
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Sofa purchase
We looked around a number of sofas and were offered advise from the sales assistant when and if required. She was very helpful and extremely knowledgeable and explained all details fully and understandably.
June 14, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, the advisor is an asset to the store, very informative and extremely professional
June 2, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Zara was very accommodating and made my…
Zara was very accommodating and made my decision an easy one. She took a lot of time to explain all my options and ensured I understood everything about the sofas.
June 12, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Friendly staff with no pressure to buy
Friendly staff with no pressure to buy. Young lady was very helpful and listened to what I needed. The store is immaculatey clean. Very good service.
June 12, 2026
Unprompted review
Reply from DFS Furniture - Bradford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Nice staff.
June 11, 2026
Reply from DFS Furniture - Bradford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Great experience
Great experience from start to finish. The staff were polite, friendly, and very helpful. We were greeted as soon as we walked in and made to feel welcome. They let us know they were available if we needed any assistance, while also giving us space to browse at our own pace.
Zara was our sales advisor, and she was fantastic. She took the time to explain everything clearly when we were making our purchase and ensured we fully understood all the information. She also encouraged us to ask questions and was happy to answer them. Her helpful and professional approach made the whole experience smooth and enjoyable.
June 11, 2026
Reply from DFS Furniture - Bradford
Hello Mrs Hall,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Zara.
Kind regards,
Lia
DFS Customer Support
Brilliant service
Brilliant service
A massive thank you to Sarah from the online services helped me with everything
June 1, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
June 10, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
My new sofa bed
The lady who supported me to order my new sofa ,was very proffesional, knowledgeable, friendly,very supportive, always smiling,she was lovely.
June 10, 2026
Reply from DFS Furniture - Bradford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Brilliant service
Brilliant service, was patient with us and explained everything well to us.
June 9, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Guys were great who delivered it
Guys were great who delivered it. Did not test the electrics on sofa when fitted and one side wont recline at all. I did ring them but to no answer. Waiting now for a mechanic to come out and hopefully fix the problem with it. It all worked fine in the show room. So expect to buy what i saw a fully working recliner couch.
Will update when mechanic has been.
Mechanic came it was just the fitters who did not correcr the wires cirrectly. So all good x deffo worth buying from.
May 31, 2026
Reply from DFS Furniture - Bradford
Good Morning Julie,
Thank you for taking the time to leave us your review. Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your sofa.
I have taken a look into your order and can see a service visit has been booked for 15th June and please be rest assured we will look to resolve this for you.
Kind Regards,
Lorraine A
DFS Central Customer Support
Very helpful
June 8, 2026
Reply from DFS Furniture - Bradford
Hello Julie,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Found the suite we were looking for…
Found the suite we were looking for salesman AAkash was very knowledgable great experience made us feel satisfied + DFS great selection and good quality would recommend to anyone thank you
June 7, 2026
Reply from DFS Furniture - Bradford
Hello,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Very helpful and polite offered us a…
Very helpful and polite offered us a drink went through everything with me
June 8, 2026
Reply from DFS Furniture - Bradford
Hello Rosalyn,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
The staff were very friendly
The staff were very friendly, especially the girl who served us, she was helpful and knowledgeable, didn't push herself and left us to browse around
June 8, 2026
Reply from DFS Furniture - Bradford
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.