DFS Furniture - Bradford Reviews 

2,687
TrustScore 5 out of 5

4.9

Valley Road, BD1 4AG Bradford, GB


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Rated 5 out of 5 stars

We had a fantastic experience purchasing our sofas, and Akaash made the whole process smooth and enjoyable. He was friendly, knowledgeable, and incredibly patient, taking the time to answer all of o... See more

Company replied

Rated 5 out of 5 stars

my experience was amazing when coming into store today looking for a service. Hafsah’s customer service was amazing and she really put her time and effort into helping us choose the best sofa for us

Company replied

Rated 5 out of 5 stars

Fantastic help from Hafsah in the Bradford store yesterday. Friendly, full of good advice and knew details of all the sofas we looked at. Thank you so much - made for excellent sofa shopping. We'd d... See more

Company replied

Rated 5 out of 5 stars

Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish. Nice & polite bloke & he leaves you to look around & to make choices for you... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(2,687)

97,414 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff were very friendly

The staff were very friendly, especially the girl who served us, she was helpful and knowledgeable, didn't push herself and left us to browse around

June 8, 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Afternoon,

Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The experience was very good

The experience was very good , it was very easy and we got a lot of help from the workers

June 6, 2026
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Reply from DFS Furniture - Bradford

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Took a trip to the Bradford Forster…

Took a trip to the Bradford Forster square store, picked two sofas & Paul sorted everything for us from start to finish.
Nice & polite bloke & he leaves you to look around & to make choices for yourselves without been a usual pushy salesman that you find nearly everywhere now, both the corner sofa & cinema sofa are great, very comfortable & were delivered with care.
Couldn’t have asked for a better experience really & delivered within a week.
Thanks again Paul!

May 25, 2026
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Reply from DFS Furniture - Bradford

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Hassan

Hassan was really helpful

June 4, 2026
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Reply from DFS Furniture - Bradford

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Zara provided fantastic service from…

Zara provided fantastic service from start to finish. We bought our sofas from DFS two days ago and took quite a while to decide which ones to choose. Throughout the process, Zara was always available whenever we needed advice or had questions.

She was friendly, patient, and never made us feel rushed. She explained everything clearly and thoroughly, which made the whole experience easy and enjoyable.

Excellent customer service. We would definitely buy from DFS again and would highly recommend Zara for her professionalism and helpful approach.

June 2, 2026
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Reply from DFS Furniture - Bradford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

The young female sales rep was…

The young female sales rep was exceptionally professional and knowledgeable. Patient and friendly.

June 2, 2026
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Reply from DFS Furniture - Bradford

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good experience and great staff

Great customer service, staff were very helpful and explained everything clearly

June 1, 2026
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Reply from DFS Furniture - Bradford

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very friendly

Very friendly and very helpful and patience whilst your in the store until you have decided which suite you want

Then they assist you with all the necessary details you require in order to purchase

June 1, 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

What an amazing review, thank you so much for taking the time to write this 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Aakash who servred is was extremely…

Aakash who servred is was extremely knowledgeable and attentive to our needs and requirements. He explained everything thoroughly and used his experience to guide in the right direction when choosing our new furniture.

June 1, 2026
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Reply from DFS Furniture - Bradford

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Outstanding customer service

I recently purchased sofas from DFS and would like to say how impressed I was with the service I received from Simran. She was friendly, professional, and incredibly helpful from start to finish.

Simran took the time to understand what I was looking for, answered all of my questions, and provided excellent advice without being pushy. Her knowledge and patience made choosing the right sofas a much easier and more enjoyable experience.

Outstanding customer service can make all the difference, and Simran is a real credit to DFS. Thank you for all your help – I am delighted with my purchase and would highly recommend DFS based on the excellent service I received.

May 31, 2026
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Reply from DFS Furniture - Bradford

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great Service

Great Service from Paul @ Bradford. Professional and friendly!

May 31, 2026
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Reply from DFS Furniture - Bradford

Hello,

Thank you for your lovely review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Amazing staff, really friendly, didn't push a hard sell, gave us all the time we needed. Very professional.

May 30, 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Good Morning,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

I have today purchased a set of sofa,2…

I have today purchased a set of sofa,2 chairs and a footstool from Bradford DFS . It took two visits and Paul was so helpful,not pushy at all . He was friendly and professional ,wanting to make sure I got exactly what I wanted . I would recommend DFS to anyone .

May 29, 2026
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Reply from DFS Furniture - Bradford

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Paul met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

I have baught a few items over the…

I have baught a few items over the years from DFS and always recieved excellent service, which is why i always come back. 10/10

May 21, 2026
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Reply from DFS Furniture - Bradford

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service from Paul!

We were viewing different places for a new sofa and chair set. We went into DFS first and immediately fell in love (corny I know) with the Kian sofa and chair set at the front door. A lovely man called Paul (hope I remembered you right) came over said hello and said if we needed anything to give him a holler. We are very dubious about some furniture shops as it's all about the sale and they practically follow you about. He didn't he left us to it and didn't even say a word when we left to visit other furniture places on the complex. We came back because nothing popped out to us. We came sat down and he asked if we were ok and we said we had a few questions we felt listened to and heard. He didn't press for extras he just listened!! He answered our questions very professionally and gave us his opinions even involved our 2 kids who for once were very well behaved and listened to the man speak. Safe to say we were so happy with the service and the answers to our questions we felt confident in selecting a sofa and 2 chairs from the set.
He went and got his manager to oversee the details and she was just as lovely. The best bit was how they engaged my youngest boy. We had left scs and come back and my little boy had been given a bag from the store. Paul made him laugh and they had their own personal joke calling him "motta bella" all the way home he kept putting the accent on saying I'm "motta bella" now when we call his name he goes "no is Motta bella" haha! Lovely service and very very happy! Please make sure Paul from the Bradford forster square store gets this feedback he is a delightful man with such a wonderful personality! He's a key aspect of this store they should be proud to have him!

Thank you so much!

The Bone Family!

May 27, 2026
Unprompted review
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you so much for taking the time to contact us today. Your feedback is greatly appreciated. We are so happy to hear about the great service you had with our advisers. Thank you so much for placing an order with us and we do hope you love your furniture once it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. I wasn’t pestered or pressured into purchasing anything which is ideal for me otherwise it puts me off.
The gentleman that helped me was informative approachable and went through everything in detail with me before I purchased anything. Thankyou

May 26, 2026
DFS Furniture - Bradford logo

Reply from DFS Furniture - Bradford

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Rajnesh was the person that was…

Rajnesh was the person that was initially talking to us and he seemed knowledgeable, however his circumstances were such that he referred us to his colleague Akaash , who was very patient, knowledge and helped us with the whole process . His product knowledge was very good and interpersonal skills.

May 25, 2026
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Reply from DFS Furniture - Bradford

Hello Nithya,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Rajnesh.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

This was our fourth visit to the …

This was our fourth visit to the Foster Square store in Bradford, as fantastic service as usual. you have wonderful caring staff there. We miss Berny not being in store this time as he was part of the DFS sore in Bradford after all thses years. This time we where assisted by Paul, a wonderful man.Thank you so much for the wonderful service

May 22, 2026
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Reply from DFS Furniture - Bradford

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

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