I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
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Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Great customer service. We were greeted by a lovely man who was very helpful, very informative and made us happy with our choices.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
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I recently purchased furniture from the…
I recently purchased furniture from the Brent Cross branch and overall had a very good experience. The staff were friendly and very knowledgeable.
March 24, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Neemisha,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely young lady dealt with me
Lovely young lady dealt with me, unfortunately didn’t get her name, but very professional and knowledgeable.
March 24, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
The lady who helped me was so…
The lady who helped me was so professional, kind and really lovely, she made my shopping experience better. Thanks
March 23, 2026
Reply from DFS Furniture - Brent Cross
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Liona the sales person was very…
Liona the sales person was very understanding of our requirements.
March 21, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Excellent customer service
We spoke to Ilona who was very helpful, bringing us samples and giving us advice about how the sofa would be moved into our house with a tight staircase. We knew from the website that the sofa we were interested in would not be available to see in the store, but she showed us other sofas using similar material and fillings to give us an idea of what to expect. She also gave us advice on how to care for the sofa.
March 21, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
My experience was amazing
My experience was amazing, your employee was amazing. Rigth explanation and Good undesterdend.
March 20, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your positive review with us.
Kind regards,
Holly M
DFS Customer Support
Had a very seamless experience when we…
Had a very seamless experience when we placed our order. Vijesh helped us at every step and provided answers to all our questions.
Everything was clearly outlined.
Very happy with the service.
March 17, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS customer Support
Misled by the store in Brent Cross
Visited the store in Brent Cross and found the sofa I liked.
The display sofa was in grey. The sales assistant showed me the colour swatches and I chose thyme which was a gorgeous olive green.
The assistant assured me many many times that the image on the website, which was a dark racing green was NOT correct. I paid my money and happily waited for delivery.
My sofa was delivered yesterday. Great delivery men by the way.
My sofa is RACING GREEN!!! Not the olive green I had been promised! I had decorated my room in preparation for my olive green chairs.
As these chairs are made to order I feel as I have been misled. I would not have purchased this colour. Expensive mistake. The sofa in itself, is well made and comfortable just NOT what I was sold, promised and wanted.
January 22, 2026
Reply from DFS Furniture - Brent Cross
We are truly sorry to hear that you are unhappy with your furniture, and we completely understand how disappointing this experience must be for you. Providing excellent service and quality products is extremely important to us, and it is never our intention for any customer to feel dissatisfied. If you need any assistance or would like to discuss your concerns further, please do not hesitate to contact us on 0333 99 99 777. Our team would be more than happy to listen to your feedback and see how we can help resolve the issue for you. Your satisfaction is very important to us, and we appreciate you bringing this to our attention.
Kind Regards
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Good Customer Service
Spoke to Sean and placed an order over the phone, he went through everything with me when placing an order for the sofas.
Very good customer service and helpful.
March 16, 2026
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and friendly during my purchase. They provided clear information about the corner sofa bed and helped me choose the right one for my needs. I appreciate
I recently purchased a corner sofa bed and I am very satisfied with the overall experience. The sofa is stylish, comfortable.
March 14, 2026
Reply from DFS Furniture - Brent Cross
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Great range of products with different…
Great range of products with different prices for all budgets
March 7, 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Our sales associate Priya was amazing!
Our sales associate Priya was amazing! She had remarkable knowledge of all of the products and genuine customer service. Priya made the experience feel extremely special.
March 13, 2026
Reply from DFS Furniture - Brent Cross
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Priya met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Ayman was a top top service advisor
Ayman was a top top service advisor. Fantastic knowledge and service. He was super patient with my partners indeciveness but kept his cool and waited till we were happy. 10 stars
January 1, 2026
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Vanessa
DFS Customer Support
The young lady who assisted me and my…
The young lady who assisted me and my wife was very helpful and patient and informative.
March 5, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Desmond,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good morning Michelle,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff very attentive and able to answer…
Staff very attentive and able to answer my questions,
Explained process for credit purchases and paperwork was clear.
A positive in store experience.
Looking foward to receiving my sofa!
March 10, 2026
Reply from DFS Furniture - Brent Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lorraine A
DFS Central Customer Support
Great sales person that gave all info…
Great sales person that gave all info and suggestions
Delivery time swift as in stock
Delivery men polite helpful
Very happy mother that this was ordered for
March 2, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
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