I visited DFS in Brent Cross on 13th August, arriving only about an hour and a half before the store closed. I was looked after by a lovely member of staff who was absolutely fantastic from start... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent Service at DFS Brent Cross I had a very positive experience at DFS Brent Cross, especially thanks to Aliona, who provided exceptional customer service. We purchased a sofa, coffe... See more
Company replied
We visited this store on the 30/07/2026 and the customer service rep (apologies i cannot remember the name but its the young Somalian brother) the service he provided was so good! He explained everyth... See more
Company replied
Visited staples corner store on a Sunday as we were in the area. Was seen by Jazz who explained answered and advised on the sofas we looked at and subsequently went back on Wednesday and was seen by... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Tilling Road, Brent Cross Shopping Park, NW2 1LS, London, United Kingdom
- 0333 999 9804
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Exceptional tailored service
Jaz (at the DFS Brent Cross) was exceptional. My mother and I appreciated the time Jaz took to explain our new furniture and its different possible layouts in our new flat. We left the store reassured and pleased with the decision we made. Thank you!
March 30, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good afternoon Stephen,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great service!
The salesperson was a lovely gentleman who knew what he’s talking about and spent 3 hours with us. He had many years of experience and with this he helped to design and choose the right sofa for us. Can’t thank him enough. Thank you Rishiken (if I spelt it right).
April 6, 2026
Unprompted review
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
This company has got a very good…
This company has got a very good quality product. Also they have a excellent service
April 3, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Went in to amend and add to an existing…visit to DFS on Friday 3rd April 2026
Went in to amend and add to an existing order.
The lady who dealt with us was extremely helpful and was able to solve the problem of delivery dates.
April 3, 2026
Reply from DFS Furniture - Brent Cross
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
We visited the store at Brent Cross…
We visited the store at Brent Cross today and we were impressed by the patience and professionalism of the store members and especially Jaz. She spent a lot of time with us helping to choose the best furniture for our long waited new home. She answered all our questions professionally and explained the advantages and disadvantages of the different materials and sofa types. Highly recommend this store.
April 2, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
The lady was very helpful and explained…
The lady was very helpful and explained perfectly.
April 1, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very efficient and easy to order
Very efficient and easy to order, staff were very friendly and explained the whole process. Dealt with lady called Jaz.
April 1, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Jenni,
Thanks for your lovely feedback, we’re glad to hear Jaz met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
DO NOT BUY DFS FURNITURE UNTIL YOU READ THIS
On the day of delivery the driver scratched my wooden floor and he said not to worry and took some pictures and said that someone will call to repair and so on. When no one called I called the customer service and they asked me to send the photos which I did and after couple of days they said that driver has no re-collection of damaging my floor. This was a blatant lie of the highest order as I was present throughout the delivery and fittings and one of their faulty slider caused the damage. THEY LIED BLATANTLY and after complaining to their chairman nothing happended and was passed on my complain to their useless customer services and they just protected their delivery drivers or the drivers just lied through their teeth to save their jobs.
December 5, 2025
Unprompted review
Reply from DFS Furniture - Brent Cross
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
I had a great experience with DSF
I had a great experience with DSF. The service was excellent, and I really appreciate the help I received from Sofia She was very kind, patient, and professional. Thank you.
March 31, 2026
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
The best company with lovely and…
The best company with lovely and professional staff.thank you very much.
March 28, 2026
Reply from DFS Furniture - Brent Cross
Good morning Norby,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful professional
Very helpful professional
Explained everything thank you to her
March 25, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Farhana,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brent Cross
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Rash
Rash, was the employee at DFS Brent Cross and made the process very smooth. He was personable, knowledgeable and helped us find the perfect furniture for our new home. He went above and beyond’s beyond and carried on chatting to us even after we made the purchase. He is a salesman but not once did he pressure us to make any sale and was a true professional throughout.
February 28, 2026
Reply from DFS Furniture - Brent Cross
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
I recently purchased furniture from the…
I recently purchased furniture from the Brent Cross branch and overall had a very good experience. The staff were friendly and very knowledgeable.
March 24, 2026
Reply from DFS Furniture - Brent Cross
Good afternoon Neemisha,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Lovely young lady dealt with me
Lovely young lady dealt with me, unfortunately didn’t get her name, but very professional and knowledgeable.
March 24, 2026
Reply from DFS Furniture - Brent Cross
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.