Really great experience! All of the staff were so friendly and helpful. Sweeda looked after us and guided us through everything step by step. As first-time sofa buyers, we really appreciated how thoro... See more
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Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful Staff Member
I received excellent service during my visit to the store. We were looked after by Harri who was a very pleasant young man. He was helpful, talked us through all the warranty options available and assisted through our transaction with no issues. It made for a very pleasant experience.
March 14, 2026
Reply from DFS Furniture - Brentford
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Harri. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
It was a great experience and…
It was a great experience and opportunity to buy some furniture recommended by my relatives and I’m sure DFS make my dreams come true…
March 14, 2026
Reply from DFS Furniture - Brentford
Good Morning Akash,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Sales assistant was excellent in his…
Sales assistant was excellent in his customer service skills. Very helpful and knowledgeable. A credit to the company!
March 14, 2026
Reply from DFS Furniture - Brentford
Good Morning Nim,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really helpful staff
Really helpful staff, quick and smooth integration would use again
March 14, 2026
Reply from DFS Furniture - Brentford
Good Afternoon Dan,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sweeda greeted us with such warming and…
Sweeda greeted us with such warming and polite energy. It made the experience 10/10. Sadia helped beforehand with the decision making and provided the same quality of service. It was an extremely smooth and easy with everything explained in detail. I recommend Brentford DFS so much.
March 13, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Sweeda met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
I was served by a lovely young lady…
I was served by a lovely young lady today.
She was very professional in her approach to myself and my family and she made the whole process very easy and relaxing.
I didn't feel forced into buying more thrn I wanted.
March 10, 2026
Reply from DFS Furniture - Brentford
Good morning Julie,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Good service.
March 9, 2026
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great selection of sofas
Great selection of sofas. Large, roomy store. Pleasant atmosphere.
Reasonably priced items.
Helpful, knowledgeable staff.
Not pushy. Advice given when asked.
Our purchase was handled with minimal fuss, yet with professionalism and friendliness.
Very positive experience. Thank you.
March 6, 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Kind Regards,
Vanessa
DFS Customer Support
Great Customer Service – Thank You Laila!
“Great experience with DFS. The whole process was easy and the furniture looks beautiful and good quality. A special thank you to Laila, who helped us a lot and was very kind and patient while we were choosing our furniture. Very happy with our purchase.” 😊
March 5, 2026
Reply from DFS Furniture - Brentford
We're really grateful you shared your amazing 5* review. We are glad that Laila was a great help. It is much appreciated for you to take the time out to share your kind words with others.
Kind Regards,
Vanessa
DFS Customer Support
Great staff helpful nothing no trouble…
Great staff helpful nothing no trouble and very friendly and professional
March 4, 2026
Reply from DFS Furniture - Brentford
Good morning Trevor,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great experience at DFS Brentford
The store had a great selection and when I was ready to buy, staff member Yohan made it a breeze. He explained everything and answered any questions I had and was just very pleasant to deal with.
March 2, 2026
Reply from DFS Furniture - Brentford
Good morning Aziz,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good morning Saeed,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Sweda was lovely from start to finish
Sweda was lovely from start to finish. She was really informative and got to know us as a customer. Give that lady a raise!
February 28, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent customer service
Excellent customer service. Helped me with my purchase and all the little details
February 28, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
Yohan is an asset to your company
Yohan is an asset to your company we had 2 young children in which is difficult, he was very patient and understanding as he’s a father ,
Thank you for the enjoyable experience
February 28, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly helpful service
The lady that assisted my to purchase my sofa was really helpful and friendly. 10/10 would recommend!
February 26, 2026
Reply from DFS Furniture - Brentford
Good morning Sian,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Thank you for your positive feedback.
Kind Regards,
Vanessa
DFS Customer Support
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