Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
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Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... See more
Company replied
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Loved the staff there all so friendly…
Loved the staff there all so friendly and helpful
April 6, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thanks for the 5 stars! It's much appreciated
Kind Regards,
Jordan
DFS Customer Support
Exceptional customer service
The customer service person was very approachable, no hard sell just happy to listen to my preferences and advise accordingly without feeling pressured. Very knowledgable, friendly and supportive. I am thoroughly happy with my purchase, I feel lucky to have had such a good customer experience today.
April 6, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Good afternoon,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Very good experience will recommend for…
Very good experience will recommend for everyone to visit DFS thank you
March 28, 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Brilliant customer service
We were given time yo look around and when we needed help it was easy to find someone and we got looked after straight away. The sales assistant was so lovely and gave us all correct information. Offered us coffee and put us all at ease when we had so many questions!
April 3, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Friendly staff and helpful
April 3, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Great service!!!
I would like to express my sincere thanks to Sadia at DFS Brentford for her exceptional support and patience throughout the process. Your willingness to take the time to understand my needs and guide me in selecting the most suitable furniture for my home was truly appreciated. I’m especially grateful for the care and attention you showed in ensuring I made the right choice. Thank you again for your professionalism and dedication—it made the experience both smooth and enjoyable. Rgrds, Dee
March 31, 2026
Reply from DFS Furniture - Brentford
Good afternoon Dee,
We're really grateful you shared this amazing 5* review. We are glad to hear that Sadia helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very friendly
Very friendly, efficient staff. Made us very welcome. Excellent product knowledge. Would highly recommend.
March 30, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The staff were very helpful
The staff were helpful and we were very happy with the purchase.
March 29, 2026
Reply from DFS Furniture - Brentford
Good afternoon John,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Very nice experience We were left to browse through the shop…
We were left to browse through the shop without being harassed which was great. When we had decided we had no problem making it known that we were ready to ask questions etc
We were treated with great service and hospitality very informative and answered all our questions
March 29, 2026
Reply from DFS Furniture - Brentford
Good afternoon Steve,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
We had Great expedience with dfs staff…
We had Great experience with dfs staff every thing was finished smoothly and professional way and short time I recommend to visit the dfs Brentford team if you want pay sofa and not sure what you choose then the staff will help you with that definitely 10/10
March 28, 2026
Reply from DFS Furniture - Brentford
Good morning Mohamud,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly knowledgeable staff great…
Friendly knowledgeable staff great customer services thank
You
March 24, 2026
Reply from DFS Furniture - Brentford
Good afternoon Mary,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The lady was absolutely brilliant
The lady was absolutely brilliant, efficient and informative.
March 25, 2026
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great sofa great price
Got a sofa in the clearance section for half the price. Super helpful sales team especially the manager, who helped me arrange delivery within such short notice
October 16, 2025
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
The experience was outstanding
The experience was grate , the lady who dealt with me was very polite and helped me to find the sofa I was looking for.
March 23, 2026
Reply from DFS Furniture - Brentford
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
The lady that served us was very…
The lady that served us was very helpful. She told us what would go well with what. And she let us ask all the different questions we had. And then she also offered us a hot drink. The hot chocolate was very lovely.
Great experience.
March 21, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer services and experienced
Excellent customer service and communication by advisory felt well welcomed really like the experience
March 19, 2026
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
The stuff member went well out of our…
The stuff member went well out of our way above and beyond their duties to try and make two corner sofas fit into an area they wouldn’t
March 17, 2026
Reply from DFS Furniture - Brentford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Helpful Staff Member
I received excellent service during my visit to the store. We were looked after by Harri who was a very pleasant young man. He was helpful, talked us through all the warranty options available and assisted through our transaction with no issues. It made for a very pleasant experience.
March 14, 2026
Reply from DFS Furniture - Brentford
Good morning,
We are really grateful for your kind words and for sharing your experience in our store with Harri. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
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