I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... See more
Company replied
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See what reviewers are saying
Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
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Yohan is a credit to DFS Brentford
Yohan was amazing, patient and listened to what I wanted, he helped me find what would fit in the available space and ensured I was happy with my purchase.
Truly a credit to the store.
Thank you so much.
May 24, 2026
Reply from DFS Furniture - Brentford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
It Was nice place and car park good
It Was nice place and car park good
Staff excellent 👍🏼
May 23, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
No issues at all.
May 16, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Worth the Visit
Salesperson Layla (spelling?) was friendly, and very helpful, guiding me through all aspects of my order.
She asked some questions about my order I never considered.
All together a good experience.
May 21, 2026
Reply from DFS Furniture - Brentford
Hello Mr Read,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent service so very helpful
Excellent service so very helpful
Answered all of our questions
Highly recommend
Many thanks
May 20, 2026
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Layla was most welcoming and friendly
Layla was most welcoming and friendly. She was very efficient and professional in her work. She offered us a hot drink and helped us to feel comfortable. She explained the details of my purchase and contract in a precise easy to follow manner .I was under no obligation or pressure at anytime. She was very approachable and knowledgeable.
May 18, 2026
Reply from DFS Furniture - Brentford
Good morning Irenex,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Layla.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Quick efficient service.
May 17, 2026
Reply from DFS Furniture - Brentford
Good afternoon,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Brentford
Good morning Gary,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Warm and Friendly Saleswoman
Warm and Friendly Saleswoman, not pushy let us look and choose gave us time to look and decide as a Family. Very Professional. If I could give more stars, I would give 10 stars. DFS Great West Road Brentford West London.
May 16, 2026
Reply from DFS Furniture - Brentford
Good morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
I recently visited DFS Furniture Store…
I recently visited DFS Furniture Store and had a really great experience purchasing my sofa. The staff were friendly, welcoming, and very helpful throughout the whole process.
A special thank you to one young lady on the team who was absolutely amazing. She explained everything clearly, answered all my questions patiently, and made the experience smooth and stress-free. Her knowledge, professionalism, and positive attitude really stood out.
Excellent customer service from start to finish — highly recommend this store if you’re looking for helpful staff and a pleasant shopping experience.
May 16, 2026
Reply from DFS Furniture - Brentford
Good morning,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Fantastic service by the sales representative and the helping manager...
Fantastic service, 1st class products
May 4, 2026
Reply from DFS Furniture - Brentford
Good morning Farhat,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
just what we needed
was pretty easy to select the desired sofa we needed and the team helped all the way
May 10, 2026
Reply from DFS Furniture - Brentford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Visited Dfs Brentford multiple times…
Visited Dfs Brentford multiple times before finally deciding on a sofa. Mo was always very patient, helpful and offered all additional upsells (I didn’t go for them but appreciated the pitch). Previously visited the store where service was lacklustre (non existent). Mo really went out his way to assist us and gave us his time and advice. Just bought a £2k+ sofa today!
May 10, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
great service !thank you
May 10, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Brentford
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
fantastic customer service
May 8, 2026
Reply from DFS Furniture - Brentford
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Staff excellent
Staff excellent. Customer service excellent. Choice of furniture excellent.
May 6, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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