Izzy was prompt in attending to us on arrival. She was pleasant and quick in locating on line and in the showroom the products we were interested in. Her advice and information on various aspects... See more
Company replied
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Fantastic range of sofas on display, from the minute I walked in a couple of weeks ago, I was approached by Sweeda who gave me, a first time sofa buyer, lots of valuable information, offered me a drin... See more
Company replied
I would like to say a big thank you to Laila at the DFS Brentford store. From the moment we walked in, she was welcoming, patient, and very professional. She took the time to explain everything cl... See more
Company replied
We had a very pleasant experience at the DFS Brentford thanks to lovely Sweeda and ended up ordering a sofa. Sweeda was amazing patiently guiding us around and answering in great detail every single q... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
971 Great West Road, TW8 9DN, Brentford, United Kingdom
- 0333 999 9827
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Staff excellent
Staff excellent. Customer service excellent. Choice of furniture excellent.
May 6, 2026
Reply from DFS Furniture - Brentford
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
SOFA buying experience - Steve and Layla were so nice
Steve and Layla were so nice , professional and knew their stuff inside out. I was into browse but ended buying there and then ! I can’t recommend the service here highly enough and the product range was fantastic . Very clear and transparent pricing and everything was explained to me thoroughly
It was a thoroughly seamless and I’m really pleased with my sofa
THANKYOU Steve and Layla , your bosses need ti give you a payrise !!!
Bosses , take heed !
May 6, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
The young man who served me was…
The young man who served me was extremely helpful and very patient.
May 5, 2026
Reply from DFS Furniture - Brentford
Good afternoon Mo,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
The young lady who serves us was very…
The young lady who serves us was very polite. She was also very informative. Her service was top marks 10/10
May 4, 2026
Reply from DFS Furniture - Brentford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
It was an Excellent service provided …
It was an Excellent service provided very, very helpful
May 4, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
We have had a great experience in…
We have had a great experience in visiting DFS Brentford. The staff who have supported us were Mrs Leila and one other lady that I forgot her name but Mrs Leila know who was her.
Thanks to their support, we experienced a great support.
Thanks for your support.
May 4, 2026
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Good morning Leanne,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Friendly girl very knowledgeable and…
Friendly girl very knowledgeable and listened to my needs.
May 4, 2026
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly staff
May 2, 2026
Reply from DFS Furniture - Brentford
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Brentford
Good afternoon Roger,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Because The service was excellent.
April 27, 2026
Reply from DFS Furniture - Brentford
Good morning Safia,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Good customer services
We knew what we wanted I was having banter with the staff he entertained my jokes and overall did a great job to ensure we left happy. His colleague we spoke to aswell was helpful and polite.
April 25, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
I recently visited DFS today to buy a…
I recently visited DFS today to buy a sofa, and I couldn’t be happier with my experience. The staff was incredibly helpful, informative, and approachable throughout the entire process. I love exploring a wide range of sofas—there’s something for everyone, from modern designs to classic styles. Finding the perfect sofa can truly elevate a living space!
April 26, 2026
Reply from DFS Furniture - Brentford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Brentford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Both Staff helped me with my order…
Both Staff helped me with my order today, at different stages & both the lady & the gentleman in the Brentford store were friendly warm & professional- it’s refreshing to have such a positive overall experience in retail nowadays.
5 star rating from me.
April 22, 2026
Reply from DFS Furniture - Brentford
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Steve was a great help
Steve was a great help, he patiently advised us. And took time to explain everything, even when we hadn’t made up our mind yet.
April 21, 2026
Reply from DFS Furniture - Brentford
Good morning,
Thanks for your lovely feedback, we’re glad to hear Steve met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Leyla was brilliant and made us coffee…
Leyla was brilliant and made us coffee and was very helpful
April 20, 2026
Reply from DFS Furniture - Brentford
Good morning Freya,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
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