I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showe... See more
Company replied
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble... See more
Company replied
DFS delivered my Rise N Recline chair on the day it was due in the timeframe they specified. Quickly put together by 2 men who also took away the rubbish all within 10 minutes
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tom was excellent
Tom was excellent. He gave us time and space when we needed it but was also available, responsive and knowledgeable when we had questions.
July 29, 2026
Reply from DFS Furniture - Bristol
Good Morning,
We are really glad to hear that our amazing store staff helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lorraine E
DFS Central Customer Support
Great service in store
Great service in store. Really helpful finding the same sofa I had ordered before.
July 8, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful & knowledgeable salesman
July 26, 2026
Reply from DFS Furniture - Bristol
Hello Chilly,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
I had found 2 different sets of…
I had found 2 different sets of furniture that I wanted and I found the staff very helpful in showing me these. The woman serving me showed me all the different fabrics that they came in. It was a easy and pleasant experience
July 26, 2026
Reply from DFS Furniture - Bristol
Hello Sarah,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Marie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Helpful salespeople
Helpful salespeople, let us try lots of sofas before purchase. Sales process straightforward. Only issue is DFS does not offer a service to remove old furniture which I would have happily paid for hence not 5 star.
July 22, 2026
Reply from DFS Furniture - Bristol
Hello Mike,
Thank you for your kind review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
CHAIR To HELP with recovery after Hospital Stay
I wanted a riser recliner as not long been discharged from hospital and this would help with my recovery
July 17, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Coming in store and seeing them for…
Coming in store and seeing them for myself. Talking it through with the staff who know what they're talking about, can't get that online. We were gonna go another sofa but trying it out in store changed our minds as we could try them out ourselves and went for one more us. Staff were very helpful
July 26, 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
We arrived and had a look around we saw…
We arrived and had a look around we saw 2sets of sofa's that we really liked. We were approached by a lovely gentleman called David who spoke to us about both of our choices the decision was really easy and David was great.
July 26, 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that David met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful and explained everything…
Very helpful and explained everything very happy 😃
July 26, 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
My experience with DFS Sofas was superb.
My experience with DFS Sofas was excellent from start to finish. Dool was incredibly helpful, informative, and patient throughout the whole process. She took the time to answer all of our questions and gave us the information we needed to make the right decision without ever making us feel rushed.
Her outstanding customer service made the experience enjoyable and stress-free. I would highly recommend both Dool and DFS Sofas to anyone looking for quality furniture and exceptional service. Thank you, Dool, for all your help!
July 23, 2026
Unprompted review
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Mike was brilliant!
Mike was brilliant!
Superbly helpful and really matched our needs.
Everyone needs a Mike to help with ordering yourself a sofa!
Thank you Mike
July 23, 2026
Reply from DFS Furniture - Bristol
Hello Paul,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Deliverymen were exceptional
Chris and Bartoz were absolutely brilliant. Exceptionally efficient and respectful of my property and my brand new furniture. An absolute credit to the company. Thank you gentlemen.
July 21, 2026
Unprompted review
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Great Service
Tom the salesman in the Bristol store was extremely friendly, helpful and knowledgeable. He didn't push and gave us time to browse. Once we had made our choices he was helpful in showing us alternatives and making suggestions. So that in the end we were very pleased with our purchases
July 22, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Neil was very accommodating and…
Neil was very accommodating and helpful.He explained all the details and answered all my queries
July 22, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Good experience visiting DFS showroom…
Good experience visiting DFS showroom twice, both visits were relaxing & helpful, with no pressure to buy. Retail Sales Advisor gave helpful advice to my questions.
July 20, 2026
Reply from DFS Furniture - Bristol
Hello Mary,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Great staff and happy to help with any…
Great staff and happy to help with any questions you may have. Happy to spend time with you and find what you are looking for.
July 17, 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very good experience at the cribbs…
Very good experience at the cribbs branch with Tom the salesman. Very professional, polite and informative
July 19, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.