DFS Furniture - Bristol Reviews 

5,785
TrustScore 5 out of 5

4.9

Highwood Lane, Patchway, BS34 5TQ Bristol, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showe... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more

Company replied

Rated 5 out of 5 stars

We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble... See more

Company replied

Rated 5 out of 5 stars

Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom

  • 0333 999 9775

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,785)

95,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Service

Staff were really helpful and knowledgeable

July 25, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

My experience with DFS Sofas was superb.

My experience with DFS Sofas was excellent from start to finish. Dool was incredibly helpful, informative, and patient throughout the whole process. She took the time to answer all of our questions and gave us the information we needed to make the right decision without ever making us feel rushed.

Her outstanding customer service made the experience enjoyable and stress-free. I would highly recommend both Dool and DFS Sofas to anyone looking for quality furniture and exceptional service. Thank you, Dool, for all your help!

July 23, 2026
Unprompted review
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Mike was brilliant!

Mike was brilliant!

Superbly helpful and really matched our needs.

Everyone needs a Mike to help with ordering yourself a sofa!

Thank you Mike

July 23, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Paul,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Deliverymen were exceptional

Chris and Bartoz were absolutely brilliant. Exceptionally efficient and respectful of my property and my brand new furniture. An absolute credit to the company. Thank you gentlemen.

July 21, 2026
Unprompted review
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great Service

Tom the salesman in the Bristol store was extremely friendly, helpful and knowledgeable. He didn't push and gave us time to browse. Once we had made our choices he was helpful in showing us alternatives and making suggestions. So that in the end we were very pleased with our purchases

July 22, 2026
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Reply from DFS Furniture - Bristol

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Neil was very accommodating and…

Neil was very accommodating and helpful.He explained all the details and answered all my queries

July 22, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Good experience visiting DFS showroom…

Good experience visiting DFS showroom twice, both visits were relaxing & helpful, with no pressure to buy. Retail Sales Advisor gave helpful advice to my questions.

July 20, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Mary,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great staff and happy to help with any…

Great staff and happy to help with any questions you may have. Happy to spend time with you and find what you are looking for.

July 17, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We’re really grateful and appreciate you taking the time to share your experience with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very good experience at the cribbs…

Very good experience at the cribbs branch with Tom the salesman. Very professional, polite and informative

July 19, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for sharing your great feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great in store service

Your employee Tom was very good, he was knowledgeable and not pushy, patient with our very chatty children and made the experience a good one.

July 19, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Tom.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Great service

Great service, relaxed, helpful and hassle free

July 19, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

No pressure and excellent service

No pressure, salesman’s extremely helpful and answered all questions and was very knowledgeable and set up the order with no fuss

July 19, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful young man explaining all…

Very helpful young man explaining all the details I needed

July 19, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Great service

We were left alone to wander around which is what we like, but when we wanted to know anything they were very knowledgeable. The other great thing was, we looked on the Sunday and the furniture was delivered in less than a week. Very impressed

July 12, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent service throughout

John in Cribbs was very helpful. Ordered with a 11 week delivery period. Came 6 weeks early. Lots of texts and emails throughout keeping me updated. Delivery drivers very friendly and quick. Everything very professional.

June 12, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Steliana was very helpful today

Steliana was very helpful today, making sure she took the time to help us order correctly, she was also very friendly and great with kids.

July 18, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

I recently purchased a new settee and…

I recently purchased a new settee and chair from DFS
The Salesperson Linda was extremely helpful throughout the process she was very knowledgeable
and patient and made the whole experience stress free. I was delighted with my purchase and Linda's Customer service.

July 17, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

My sofas were delivered on time and is…

My sofas were delivered on time and is really good quality for the price. The delivery guys were so helpful and polite throughout.

June 5, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Customer service (Doola Ali) was…

Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail.
She was very professional, patient and friendly. Her skill in explaining and convincing is really great! Felt like we are dealing with our friend. Manager Tom was also amazing.

July 17, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

Sales assistant was very knowledgeable…

Sales assistant was very knowledgeable and explained everything with care for my mother in law who is 89 went through all the details several times to make sure she was happy with everything before placing the order. The Bristol store was very pleasant and it was a pleasure to shop there. We have bought furniture from there in the past and with this level of service we will be back

July 15, 2026
DFS Furniture - Bristol logo

Reply from DFS Furniture - Bristol

Hello Betty,

We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!

Kind regards,

Lia
DFS Customer Support

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