I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showe... See more
Company replied
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble... See more
Company replied
Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Bristol
Hello Lisa,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I can not thank Linda at DFS cribs…
I can not thank Linda at DFS cribs enough, this is my second sofa I bought and so glad she was in today to sort it for us . A brilliant and helpful lady .
July 3, 2026
Reply from DFS Furniture - Bristol
Hello Mrs Taylor,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind regards,
Lia
DFS Customer Support
Mike helped us at Bristol DFS and was…
Mike helped us at Bristol DFS and was brilliant in helping us choose our furniture. Many thank you to Mike
July 2, 2026
Reply from DFS Furniture - Bristol
Hello Ceri,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Good service in store
Good service in store. Delivered on time and everything cleared.
1 point of criticism the Easigliders which you charged £76 for is a bit of a rip off. Can be bought online for less than £20 for the two suites
June 20, 2026
Reply from DFS Furniture - Bristol
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and very helpful staff
I have been in a few times before actually purchasing our suite. Each time staff have been friendly and very helpful.
Daniel dealt with the sale today and was extremely helpful and thorough. Previous dealt with a lovely lady, not sure of her name Sel? Looking forward to receiving our new furniture now
July 1, 2026
Reply from DFS Furniture - Bristol
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Mike was very helpfull
Mike was very helpfull. Explained about the cover plan for are leather chair.
June 29, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We were served by Daniel today he was…
We were served by Daniel today he was helpful and polite. Told us all about our purchase without any pressure.
June 29, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Efficient and helpful in explaining the…
Efficient and helpful in explaining the difference in sofas / types etc
Helpful staff and friendly and chatty
June 22, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Very good service
Very good service, explained everything very well and listened to our needs, would definitely use you again.
June 29, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Extremely helpful and very professional…
Extremely helpful and very professional service
June 29, 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very happy with the friendly service
June 28, 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Fab service
June 27, 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I was greeted by George who was very…
I was greeted by George who was very helpful and generally just nice. I dread being pounced on in stores. It was quiet due to the heat so he was perhaps glad of something to do but he was really good. I was quite specific about what I needed and he was able to show me the right piece of furniture. I ended up buying a chair as well which I certainly had not intended to do. I did visit another store first but felt slightly scoffed at for wanting a small piece of furniture so I left. Thanks DFS
June 23, 2026
Reply from DFS Furniture - Bristol
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
I experienced very friendly staff it…
I experienced very friendly staff it was a very warm and welcoming with no stress
June 22, 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Great customer service from David
David looked after us and provided excellent customer service. He was friendly, personable and very easy to talk to, making the whole process straightforward and enjoyable. As someone who works in retail myself, I really appreciate good customer service, and David was a great example of it. Thank you for such a positive experience.
June 21, 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very smooth purchase salesperson very…
Very smooth purchase salesperson very knowledgeable
June 21, 2026
Reply from DFS Furniture - Bristol
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.