I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more
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Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showe... See more
Company replied
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble... See more
Company replied
Found our dream sofa after trying out so many. Ordering was simple and Daniel was very knowledgeable and made the whole experience easy from start to finish
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
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We went into the store a few times as…
We went into the store a few times as we liked two and we couldn’t decide. The staff were very informative on product and let us look around on our own.
We purchases our furniture today and I am hoping it lives up to what it is like in the store
June 7, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The staff were helpful and we got the…
The staff were helpful and we got the sofa we wanted
June 6, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
George did a great job considering only…
George did a great job considering only 5 weeks with DFS
June 6, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The experience of buying a new sofa …
The experience of buying a new sofa was made easier with the excellent customer service I received.
The staff were extremely friendly, helpful and answered all questions knowledgeably.
They listened and reassured my concerns around delivery.
June 6, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
The manager Tom and the sales person…
The manager Tom and the sales person called John I cannot thank enough they were so kind helpful and friendly I experienced excellent customer service. A big thank you to them both.
June 5, 2026
Reply from DFS Furniture - Bristol
Hello Ms Harper,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Looking to buy a new sofa and Tom was…
Looking to buy a new sofa and Tom was able to help. He was very friendly, polite and answered all the questions I had. Thank you Tom for making it such and easy experience. Would definitely recommend 😀
June 3, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I was very pleased with the service i…
I was very pleased with the service i received from a guy called Mike, he spent time to look to what we wanted, and he helped us find it very impressed the with the whole sale, he answered all our questions .
nothing was to much trouble,
June 3, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Friendly service without being…
Friendly service without being pushy.Clear and concise information about different ranges of furniture.Clear and transparent about add on products available.Overall very good
June 2, 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very happy with our purchase of a recliner chair and sofa set!
John was very helpful when we picked out our recliner chair and sofa set. He went through all the different options of paying for the set and explained the delivery process clearly. We were very happy with our experience at DFS and look forward to receiving our new items for the living room 😊
May 22, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your kind review. We are so happy that you enjoyed your experience with John in store. We hope you love your furniture when it arrives in your home.
Kind Regards,
Holly M
DFS Customer Support
Helpfull staff
The staff member that helped us was really helpful and nice. I’m not sure what his name was but was tall and blonde. He answered all the questions we had and explained everything we wanted to know.
June 2, 2026
Reply from DFS Furniture - Bristol
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vabessa
DFS Customer Support
We’ve ordered the Stellar sofa and…
We’ve ordered the Stellar sofa and Michael from the Bristol store was amazing at helping us to decide what we wanted.
May 26, 2026
Reply from DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind regards,
Vanessa
DFS Customer Support
Great product and customer care
June 1, 2026
Reply from DFS Furniture - Bristol
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Not worth the hassle
From the moment we left the store after paying for our sofa and foot stall, we have been met with poor service. 18 weeks before the sofa arrived and only after chasing several times to be told each time it was ready to be delivered in a few days. When we finally received our delivery date for the next day we were told if were not in to collect it or wanted to reschedule it was £150 charge.
The sofa arrived, dirty, several loose staples causing a cut, a each cushion and body part of the sofa itself has snags in.
The foot stall arrived with no legs.
Once the repair man arrived he was unaware of the missing legs. Its has now been a month with still no legs, poor service on the phones each time with promise of call backs to which none have come. The last call has said the legs will arrive in store in 3 months time.
June 1, 2026
Unprompted review
Reply from DFS Furniture - Bristol
Hi Sarah,
This is very disappointing and we apologise for any inconvenience caused.
Unfortunately as no order reference number has been provided we are unable to locate your specific details. However, if you would like to contact our Customer Service Team on 0333 9999777, they will certainly look into this for you.
Kind Regards,
Vanessa
DFS Customer Support
Very relaxed
Very relaxed, quick but not rushed
Sat on one of your sofas.
Excellent experience
May 31, 2026
Reply from DFS Furniture - Bristol
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Really helpful and kind
Really helpful and kind. Explained and answered every questions asked fully. Made the experience at DFS enjoyable.
May 31, 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Really good experience with George
Really good experience with George. Very laid back. Very informative. Very nice Gent.
May 31, 2026
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful
Linda was very helpful, explaining the features of
the cinesound sofa and the warranty very well.
May 29, 2026
Reply from DFS Furniture - Bristol
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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