I had a fantastic experience buying a sofa here today! I was on a very tight timeline, and Mike (I’m almost certain that was his name- sorry if it’s wrong!) he was incredibly helpful. He was highly kn... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael was amazing 👏. So friendly helpful understanding patient, & not at all pushy. He was happy for my wheelchair dependant husband to try out the mechanism on the bed setee we wanted & showe... See more
Company replied
We were looking for two smaller sofas due to lack of space. Went to dfs patchway and saw one sofa that was an ex display and another one that was more expensive. Daniel the sales rep took the trouble... See more
Company replied
Found our dream sofa after trying out so many. Ordering was simple and Daniel was very knowledgeable and made the whole experience easy from start to finish
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Highwood Lane, Patchway, BS34 5TQ, Bristol, United Kingdom
- 0333 999 9775
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DFS Furniture - Bristol
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
DFS Sofas
All good from start to finish, helpful staff, pleased with the colour, design and how it fits into our living room - thank you
October 3, 2025
Reply from DFS Furniture - Bristol
Good Afternoon,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello David,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
We always go to John at cribbs…
We always go to John at cribbs causeway. The best service and quality for our money! Fantastic!
May 28, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Fab service from Mike
Mike was very kind and helpful and patient with my indecisiveness! Thank you very much - very pleased with the service and looking forward to my sofa.
May 28, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello Bob,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Excellent customer care and very…
Excellent customer care and very knowledgeable. Felt very looked after.
May 17, 2026
Reply from DFS Furniture - Bristol
Hello Tracy,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
the guy that helped us was fantastic…
the guy that helped us was fantastic very helpful and informative,
May 17, 2026
Reply from DFS Furniture - Bristol
Hello Ryan,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Bristol
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Great experience
Your employees respected our buying process, they answered all our questions and your store had a very comfortable layout for trying sofas.
May 25, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Positive experience in Bristol
David (the AFC Bournemouth fan) was excellent in helping us pick and order our sofa.
May 25, 2026
Reply from DFS Furniture - Bristol
Hello Christian,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Great!
Anne I think the ladies name was, she was lovely! We were a young couple buying our first proper sofa and she made the process so easy! Highly recommend!
May 21, 2026
Reply from DFS Furniture - Bristol
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
It was a wonderful experience shopping…
It was a wonderful experience shopping for a Sofa in dfs.
The customer service was very good and helpful.
May 24, 2026
Reply from DFS Furniture - Bristol
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Bristol
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
We were served by a lovely guy call…
We were served by a lovely guy call Neil. Felt very comfortable and great service.
May 23, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Excellent experience as always
Excellent experience as always. Second time we have bought a sofa from John and will probably go back to John next time. Helpful, informative and not pushy.
May 23, 2026
Reply from DFS Furniture - Bristol
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
The assistant Dool was very polite and…
The assistant Dool was very polite and helpful, clearly explaining all we needed to know.
May 23, 2026
Reply from DFS Furniture - Bristol
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.