We recently bought a new sofa from DFS Cannock and had a fantastic experience. Tracey was absolutely amazing from start to finish. She was so friendly, welcoming, and knowledgeable, taking the time to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tracy@cannock store was very knowledgeable and not pushy at all. She was very pleasant. Quickly said hello and left us to browse at our leisure. I would definitely recommend anyone looking to buy at t... See more
Company replied
The fact that this store had all colour options available to see in person Julie was exceptionally helpful and very friendly. Advised the process from start to finish .
Very helpful and knowledgeable sales person, great customer service. We have been dfs customers for many years we have now brought our daughter in for her first suite thank you for your help
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Watling Street, WS11 1SP, Cannock, United Kingdom
- 0333 999 9746
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice friendly young man at DFS Cannock
Nice friendly young man at DFS Cannock
Explained everything well
Great service
👍💪
May 13, 2026
Reply from DFS Furniture - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great experience
Everything was explained clearly. The staff were very helpful and made sure everything was understood.
May 5, 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very patient staff
Very patient staff. Made several mistakes with door, corridor and room measurements but staff assisted me at every turn until all was right. Very respectful and professional. I recommend dfs any day
May 4, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
No hard sell.
You are allowed to browse around the store as long as you like.
Very helpful staff available when required.
May 11, 2026
Reply from DFS Furniture - Cannock
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service
Fantastic service in-store when ordering my sofa. Due to delays in the moving process, the team were so helpful in arranging to hold my sofa for as long as possible before my moving-in date once the sofa was ready. Their communication throughout was brilliant, and a delivery date was swiftly organised ASAP. My sofa has now been delivered (I love it!), and the whole process was handled excellently - thank you!
May 10, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
George was incredibly helpful
George was incredibly helpful, efficient and welcoming. We weren’t bombarded with salespeople like in other stores we visited, but were seen too quickly. Great customer service.
May 2, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
George was very attentive and…
George was very attentive and knowledgeable. Friendly, but respectful. Nothing was too much trouble. Gave us the right amount of space to talk in private, but right at hand when we needed him.
May 10, 2026
Reply from DFS Furniture - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Competitive prices
Patience by sales assistant while making my decision Tracy helped a lot by measuring and making sure it was correct size for my needs a pleasant experience
May 10, 2026
Reply from DFS Furniture - Cannock
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Sofa
Very good knowledge, not rushed into buying. Ian was very pleasant and very informative.
May 10, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
From the moment we walked in the staff…
From the moment we walked in the staff were welcome and very helpful. We asked about 2 different sofas and they pointed them out for us. Made us a drink and left us to make our decision. This is how I like to be treated by not hovering around us. We made our decision and ordered with Ian who was helpful from the beginning. He made it really easy and clear and we always have DFS sofas so knew we would order again.
May 10, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Natalie was first class
Natalie was first class. Very professional, very patient and was most support of our requests.
There was no heavy sell, just good honest service which we appreciate very much.
May 9, 2026
Reply from DFS Furniture - Cannock
Good Morning,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great friendly experience
Our trip was stress free with no pressure from the staff, a great all round experience which lead to the purchase of our dream sofa
May 8, 2026
Reply from DFS Furniture - Cannock
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Cannock
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Cannock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Store very impressive
Store very impressive, lots of choice and furniture laid out very well.
Staff very professional, halpful andf friendly.
May 5, 2026
Reply from DFS Furniture - Cannock
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The salesman ( I believe his name was…
The salesman ( I believe his name was Ian) was very informative and helpful. It was a smooth and easy transaction.
May 4, 2026
Reply from DFS Furniture - Cannock
Good morning Claire,
Thanks for your lovely feedback, we’re glad to hear Ian met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Outstanding service
Outstanding service, great customer service and went above and beyond for us as customers. Honestly would say I’d recommend this store in particular to anyone. George went out of his way to secure a purchase that has an unusual meaning to us - and made an excellent cup of tea!
Information was given that was relevant and questions asked that were not pushy or unnecessary.
May 2, 2026
Reply from DFS Furniture - Cannock
Good morning Lisa,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.